Dispatcher, Sr. jobs in Great Falls, MT

Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Dispatcher, Sr. jobs

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Service Department Dispatcher / Biller
  • Bill's Superheat
  • Kalispell, MT OTHER
  • Service Department Dispatcher / Biller $20-$25/hour depending on experience. Bill’s Superheat Inc., located in Kalispell, MT, has been in the industry for over 20 years. Our company is founded upon excellent values and we are family oriented. We are seeking individuals who are looking for a long-term position in a great environment. We offer a comprehensive benefits package to include Competitive Pay, Medical Insurance, Paid Dental Insurance, Aflac Supplement Insurance, Two Weeks Paid Vacation, Paid Holidays, 401K with company match.

    ESSENTIAL JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES: • Must be dependable, punctual, honest, organized, and detail oriented. • Must have a positive disposition and willingness to advance personally and professionally. • Responsible for exercising discretion and independent judgement in planning, scheduling, coordinating, controlling, and directing the activities of all service department technicians’ daily call schedule and labor hours. • Responsible for status updates and communications with all parties involved in service work including customers, service management, service staff and sales staff. • Assist the Administration Team by answering phones, routing calls, filing, greeting customers, scheduling appointments, data entry and assisting with other duties as assigned. • Must have strong computer software skills, organizational skills, and English grammar skills. Must be able to multi-task and perform duties to deliver excellent customer service and sustain a high level of customer satisfaction. • Coordinates service resources. • Schedules personnel based on skill set and availability. • Generates Work Order Documents, dispatches technicians, and notifies customers. • Responsible for customer interaction/satisfaction. • Interacts and communicates with Service Supervisors to assign and dispatch HVAC Technicians. • Filing of customer invoices and contracts. • Monthly analysis of service team open call report. • Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests. • Schedules calls and follows up with customers. • Reviews paperwork, completes calls, and forwards paperwork to appropriate staff members as necessary. • Handle customer inquiries related to billing questions and invoices in a professional manner. • Investigates customer inquiries regarding invoice discrepancies. • Creates customer invoices for service work performed in assigned area. • Responsible for billing customers for all work performed by their assigned technicians. • Analyzes Work in Process (WIP) monthly and prepares invoicing for all complete jobs. • Process and update all warranty claims to various equipment vendors. • Maintains customer service contracts and warranty database. • Responsible for generating, interpreting, and printing various assigned reports. • Transfers and posts all service invoices into QuickBooks billing software.

    QUALIFICATIONS To perform this job successfully, the individual must be able to exercise independent judgment and discretion and be able to perform all essential job functions, duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. • Education and Experience: Three to five years of related office experience and training to include Microsoft Office Suite, knowledge of QuickBooks preferred. • Language Skills: Must possess the ability to read, write and verbally communicate and present information to customers, staff and peers, vendors, etc., in one-to-one and small group situations. Must possess the ability to comprehend both verbal and written instructions and correspondence. • Mathematical Skills: Must possess the ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. • Reasoning Ability: Must possess the ability to apply common sense, understanding and independent judgment to carry out instructions furnished in written, oral and diagram form. Must possess the ability to problem solve a variety of situations in a courteous and professional manner. • Certificates and Licenses: Must possess a valid driver’s license and a clean driving record. • Work Environment: This position works in a typical office environment. The noise level in the work environment is usually moderate. The typical workload is fast paced and requires the employee to multi-task.

    Apply in person at 172 Frontage Park, Kalispell MT or send resume to lisa@billssuperheat.com.

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  • 14 Days Ago
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Sr Account Executive - Insurance
  • SAS
  • Zurich, MT OTHER
  • Sr Account Executive Insurance – Hybrid Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – ...
  • 1 Month Ago
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0 Dispatcher, Sr. jobs found in Great Falls, MT area

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GSE Mechanic - Customs & Border Protection
  • Amentum
  • Great Falls, MT
  • The Ground Support Equipment Mechanic diagnoses malfunctions and repairs Ground Support Equipment (GSE). Principal Accou...
  • 4/26/2024 12:00:00 AM
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GSE Mechanic - Customs & Border Protection
  • Amentum
  • Great Falls, MT
  • The Ground Support Equipment Mechanic diagnoses malfunctions and repairs Ground Support Equipment (GSE). Principal Accou...
  • 4/26/2024 12:00:00 AM
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Team Driver Dry Van, Refrigerated Over the Road
  • Truckjobseekers
  • Great Falls, MT
  • R Chism Xpress Small company: Big paychecks R. Chism Xpress is a small company on the path to big growth and offering bi...
  • 4/24/2024 12:00:00 AM
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Team Driver Dry Van, Refrigerated Over the Road
  • Truckjobseekers
  • Great Falls, MT
  • R Chism Xpress Small company: Big paychecks R. Chism Xpress is a small company on the path to big growth and offering bi...
  • 4/24/2024 12:00:00 AM
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Class A Route Delivery Driver (8am Start)
  • CrossCountry Freight Solutions
  • Great Falls, MT
  • CrossCountry Freight Solutions is hiring a Class A Route Delivery Driver. We are looking for qualified applicants who ha...
  • 4/23/2024 12:00:00 AM
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Class A Route Delivery Driver (8am Start)
  • CrossCountry Freight Solutions
  • Great Falls, MT
  • CrossCountry Freight Solutions is hiring a Class A Route Delivery Driver. We are looking for qualified applicants who ha...
  • 4/23/2024 12:00:00 AM
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Foreman Industrial Services - Hydroblast Vacuum Truck
  • Clean Harbors
  • Great Falls, MT
  • HPC-Industrial Powered by Clean Harbors, is looking for a Foreman Industrial Services - Hydroblast Vacuum Truck for Grea...
  • 4/17/2024 12:00:00 AM
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Foreman Industrial Services - Hydroblast Vacuum Truck
  • Clean Harbors
  • Great Falls, MT
  • HPC-Industrial Powered by Clean Harbors, is looking for a Foreman Industrial Services - Hydroblast Vacuum Truck for Grea...
  • 4/17/2024 12:00:00 AM
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About Great Falls, Montana

Great Falls is a city in and the county seat of Cascade County, Montana, United States. The 2017 census estimate put the population at 58,638. The population was 58,505 at the 2010 census. It is the principal city of the Great Falls, Montana Metropolitan Statistical Area, which encompasses all of Cascade County and has a population of 82,278. Great Falls was the largest city in Montana from 1950 to 1970, when Billings surpassed it. Great Falls remained the second largest city in Montana until 2000, when it was passed by Missoula. Since then Great Falls has been the third largest city in the st...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Dispatcher, Sr. jobs
$41,305 to $59,286
Great Falls, Montana area prices
were up 3.1% from a year ago
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