Dispatcher, Sr. jobs in Dover, NH

Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Dispatcher
  • WillScot | Mobile Mini
  • Salisbury, MA FULL_TIME
  • At WillScot Mobile Mini ( NASDAQ WSC ), our 4000 people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.

    We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240 locations across the United States, Canada, and Mexico.

    Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent.

    We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self.

    For more about WillScot Mobile Mini and who we are, click here . Build your future with us!

    ABOUT THE JOB :

    The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel.

    They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units.

    This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning.

    A successful Dispatcher will adhere to WSMM safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WSMM Core Values of Collaboration, Empowerment, Excellence, and Innovation.

    WHAT YOU'LL BE DOING :

    Environment, Health & Safety

    • Conducts business in compliance with all Environmental Health & Safety Policies.
    • Conducts periodic safety meetings as well as updating safety documents and logs.
    • Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
    • Supervisory Responsibilities
    • Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable :
    • Drivers
    • Field Service Techs
    • Set Up Crews
    • Transportation Coordinators
    • Branch Coordinator
    • This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
    • This role owns DOT compliance within an assigned territory

    Fleet & Efficient Use of Resources

    • Sets daily / weekly / monthly priorities for the team
    • Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin
    • Schedules and assigns services and maintenance calls supporting customers on rent
    • Reviews next day / week / month deliveries and pick-ups and develops a dispatch plan
    • Load level volume with end to end customer communication
    • Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
    • Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
    • Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors
    • Ensures Drivers collect appropriate documentation and signatures related to delivery / pick-up of units
    • Ensure drivers document damages at retrieval and return
    • Monitors and documents DVIR and preventative maintenance files
    • Ensures all daily / weekly / monthly paperwork is completed, recorded and filed
    • The ability to tracks drivers / venders through digital applications for on time excellence
    • Works to schedule deliveries / pick-ups outside of current dispatch schedule as appropriate
    • Assists Drivers in change of schedule or route issues, when necessary
    • Communicates with customers to assist in scheduling daily / weekly / month activities
    • Confirm site readiness, delivery access and permitting
    • Define and maintain office / administrative procedures. Act as local coordinator and / or point of contact for branch activities such as time keeping / payroll, accounts payable / receivable, purchase orders, filing, and reception duties
    • May manage one or more Branch Administrative employees
    • Review Drivecam coaching opportunities and take action as necessary
    • Conducts performance discussions and training
    • Other duties as assigned

    EDUCATION AND QUALIFICATIONS :

    • High school diploma, GED, or 3 years of applicable experience
    • 2 years’ work experience
    • 2 years’ experience managing one or more employees OR 1 year of experience with WillScot Mobile Mini
    • MS Office / Excel / Word / Outlook experience
    • Experience working directly with customers by phone and email
    • Strong customer service orientation, active listening, excellent oral / written communication
    • Ability follow direction and meet deadlines in a fast-paced environment
    • Experience applying creativity to problem-solving
    • Build sustainable relationships and trust with vendors through open, proactive communication
    • Ability to effectively manage multiple, changing priorities in a fast-paced environment

    Preferred Requirements

    • 3 years logistics experience
    • Scheduling, route planning and optimization
    • Familiarity with CRM system or other contact management platform
    • Salesforce experience
    • Familiarity with DOT compliance and vehicle telematics
    • Hours of Service regulations, Electronic Logging Devices, permitting, etc.
    • Experience working with outside vendors, including pricing and schedule negotiations

    Personal Characteristics

    • Lead by example through living our values :
    • Dedicated to Health & Safety
    • Committed to Inclusion & Diversity
    • Driven to Excellence
    • Trustworthy & Reliable
    • Devoted to Our Customers
    • Community Focused

    LI-MT1

    Disclaimer : This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required.

    Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

    WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training.

    We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!

    Last updated : 2024-03-25

  • 1 Day Ago

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Dispatcher
  • Unitil Service Corporation
  • Exeter, NH FULL_TIME
  • Our CompanyMore than a utility company, Unitil provides energy for life.Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility...
  • 18 Days Ago

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Electric Distribution Dispatcher I
  • Unitil Service Corporation
  • Exeter, NH FULL_TIME
  • Our Company More than a utility company, Unitil provides energy for life. Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utili...
  • 1 Day Ago

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Communication Dispatcher - Per Diem
  • Exeter Hospital
  • Exeter, NH PER_DIEM
  • Provides telephone service for all hospital departments physicians and outside callers for Physician's Answering Service and the Hospital. Requirements: High school graduate or equivalent 6 months - 1...
  • 2 Days Ago

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24-003 Public Safety Dispatcher I
  • City of Dover, NH
  • Dover, NH FULL_TIME
  • The Public Safety Dispatch Center is the processing point for virtually all police and fire department telephone and computer communications entering (or leaving) the police department. Additionally, ...
  • 1 Day Ago

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Sr. Strategy Analyst
  • Planet Fitness
  • Hampton, NH FULL_TIME
  • About Us Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We...
  • 19 Days Ago

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0 Dispatcher, Sr. jobs found in Dover, NH area

Dover is a city in Strafford County, New Hampshire, United States. The population was 29,987 at the 2010 census, the largest in the New Hampshire Seacoast region. The population was estimated at 31,398 in 2017. It is the county seat of Strafford County, and home to Wentworth-Douglass Hospital, the Woodman Institute Museum, and the Children's Museum of New Hampshire....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Dispatcher, Sr. jobs
$47,780 to $68,581
Dover, New Hampshire area prices
were up 1.4% from a year ago