Dispatcher, Sr. jobs in Derry, NH

WildcoPES is the New England, New York and Mid-Atlantic regions' leader for the service, compliance, preventative maintenance and repair. WildcoPES is now accepting applications for a full-time Dispatcher positions in our Manchester, NH office.

Scope of Work:

Dispatcher is responsible for dispatching service technicians daily to meet customer service needs. Position requires having a strong understanding of the geographical area that the dispatcher is based, great communication, problem solving skills and attention to detail.

Job Summary:

• Excellent communication and customer service skills.
  
• Ability to handle an extremely high volume of service calls.
  
• Negotiating priority of service call.
  
• Must have an above average ability to multi-task in a fast-paced environment.
  
• Must work well under pressure and attention to detail is an absolute must.
  
• Attention to data entry, updating information in a timely manner throughout the day.
  
• Continuous communication with service technicians and providing optimal routing.
  
• Technical support; providing directions, changes in scheduling, etc.
  
• Notifying customers of delay in delivery schedule.
  
• Track that our service technicians comply with customer requirements.
  
• Assist in closing service calls and invoicing.
  
• Collect and review service technician’s paperwork and notes for completeness.
  
• General office duties (faxing, scanning, typing, filing, etc.)
  

Requirements

Education Requirements:

• High school diploma or equivalent.
  
• 1 years of experience dispatching Field Service Techs
  
• 1 years of experience in Project Management a plus
• Strong computer skills, excellent communication and organizational skills.
  
• Proven ability to accurately and quickly develop creative solutions to problems.
  
• Self-starter with multi-tasking ability and strong interpersonal skills.
  
• Experience using internet maps and dispatch software.
  

WildcoPES is a drug-free environment and an Equal Opportunity Employer

Benefits

• Medical, Dental & Vision start the date of hire
  
• 401K Retirement Plan
  
• $25,000 Complimentary Life Insurance Policy