Dispatcher, Sr. jobs in Connecticut

Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Dispatcher
  • Benjamin Franklin Plumbing
  • Andover, CT FULL_TIME
  • Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing!

    Benjamin Franklin Plumbing is actively searching for a highly motivated, upbeat, positive and confident Plumbing dispatcher.

    JOB SUMMARY

    This position dispatches all plumbing and drain service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

    Must be able to utilize creative thinking, strategic planning skills and teamwork to ensure all customers are taken care of.

    The ideal candidate will be able to enthusiastically rise to a challenge and coordinate a complex schedule that is very dynamic and always subject to change.

    We're looking for someone who is able to think outside the box and make quick decisions, but who can also work as part of a team to ensure we are providing the best customer service possible.

    Hours : Full time, 40 hours per week. Monday through Friday, 7 : 30AM to 4 : 00PM each day. Rotating weekend on-call schedule.

    Requirements

    • Plumbing and / or dispatch experience preferred
    • Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
    • Excellent customer service skills
    • Solid computer skills. Microsoft word, Excel, and Service Titan Software knowledge and experience a plus
    • Customer service experience preferred
    • Able to work with very minimal supervision
    • Possess excellent communication skills and maintain a pleasant, friendly demeanor
    • Strong attention to detail and able to multi-task
    • Must be a fast learner with new technology and software applications
    • Be willing to answer calls (remotely) on a rotating weekend and after hours schedule
    • Have a geographical knowledge of our service area and / or map reading skills
    • High school diploma or equivalent
    • Must have a valid driver's license with a clean driving record, ability to pass a pre-employment drug screen, as well as undergo a thorough background check.

    JOB DUTIES

    • Liaison between our field techs and the customer
    • Interact with customers to keep them informed of the status of their assigned plumber’s arrival
    • Resolve any customer service issues.
    • Make outbound calls to customers to schedule appointments and installs
    • Scheduling preventative and follow up appointments with customers
    • Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
    • Makes every effort to compress call scheduling to effectively maximize productivity and revenue
    • Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
    • Re-schedules appointment times at client’s convenience as necessary
    • Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
    • Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the Right Plumber is sent to the Right appointment
    • Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
    • Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues

    MINIMUM REQUIREMENTS

    • High school diploma or equivalent required
    • Must have good computer software skills
    • Prior customer service experience preferred
    • Last updated : 2024-03-07

  • 19 Days Ago

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Dispatcher
  • First Student
  • Meriden, CT FULL_TIME
  • Now Hiring a Dispatcher At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses,...
  • 19 Days Ago

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Dispatcher
  • DATTCO
  • Windsor, CT FULL_TIME
  • DATTCO has an opening for a full-time Dispatcher at our School Bus location in Windsor, CT. DATTCO is the largest private passenger transportation company in New England with 1,700 vehicles operating ...
  • 22 Days Ago

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Dispatcher
  • First Student
  • New Britain, CT FULL_TIME
  • Now Hiring a Dispatcher At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses,...
  • 22 Days Ago

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Dispatcher
  • Cornwall Plumbing & Heating
  • Canaan, CT FULL_TIME
  • Who We Are : At Cornwall Plumbing & Heating, we know our team is essential to our success! While we address the needs and concerns of our customers, finding the best solutions for them, we provide the...
  • 23 Days Ago

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Dispatcher
  • American Ambulance Service, Inc.
  • Norwich, CT FULL_TIME
  • Position Summary Dispatchers are essential and critical members of American Ambulance. Dispatchers are responsible for monitoring the location of emergency services personnel as well as non-emergency ...
  • 23 Days Ago

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Security Dispatch Operator - Afternoon Shifts
  • Benford Protection Group
  • Chicago, IL
  • Job Description Job Description We are looking for an experienced, reliable security Dispatch Operator to act as a commu...
  • 3/28/2024 12:00:00 AM

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Dispatch Operator
  • nTech Workforce
  • Baltimore, MD
  • Note: The ideal candidates would have experience in a dispatch type of role where they are taking in information and the...
  • 3/27/2024 12:00:00 AM

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Fire Communications Officer I (Dispatcher) - SR-17
  • Hawaii County, HI
  • Hilo, HI
  • Salary : $50,388.00 Annually Location : Hilo, HI Job Type: Permanent & Temporary Positions Job Number: 2024-00013 Depart...
  • 3/27/2024 12:00:00 AM

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Dispatch Operator - Security Company
  • Kimberlite Corporation
  • Fresno, CA
  • Job Description Job Description KIMBERLITE CORPORATION dba Sonitrol Security is looking for a Dispatch Operator to join ...
  • 3/27/2024 12:00:00 AM

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Dispatcher/Operator/Admin
  • Maleko Personnel
  • Litchfield Park, AZ
  • Job Description Job Description Maleko Personnel is now hriring a Dispatcher/Non-Emergency Driver for local Transportati...
  • 3/26/2024 12:00:00 AM

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Dispatcher/Operations Assistant
  • Tom's Marathon Movers
  • Los Angeles, CA
  • Job Description Job Description Day to Day operations in Sun Valley, CA Maintaining office and wharehouse safety. Schedu...
  • 3/24/2024 12:00:00 AM

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Police Communications Officer I (Dispatcher) - SR-17
  • Hawaii County, HI
  • Hilo, HI
  • Salary : $50,388.00 Annually Location : Hilo, HI Job Type: Permanent & Temporary Positions Job Number: 2023-00082 Depart...
  • 3/24/2024 12:00:00 AM

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Alarm Dispatch Operator / Customer Service
  • NATIONWIDE CENTRAL STATION
  • Freeport, NY
  • Job Description Job Description Job description Central Station Alarm Dispatcher / Customer Service Wanted! Long Island ...
  • 3/24/2024 12:00:00 AM

Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Dispatcher, Sr. jobs
$49,949 to $71,694