Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Dispatcher/Customer Service Representative. As a Dispatcher, you will play a crucial role in providing exceptional service to our valued customers. This position offers an opportunity to work in the Towing Industry and develop valuable skills in customer service.
Responsibilities:
- Bilingual is a MUST (English and Spanish)
- Assist customers with their tow requests
- Operate the point-of-sale (POS) system to process transactions accurately
- Handle customer inquiries, complaints, and resolve issues promptly
- Collaborate with team members to ensure smooth operations.
Requirements:
- Previous experience in towing services or customer service is preferred
- Excellent interpersonal and communication skills
- Basic computer skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Must be a helpful and proactive team player
Job Type: Full-time
Pay: $700.00 per week
Schedule:
Ability to Relocate:
Work Location: In person