Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
SUPERVISED BY: Operates under the direct supervision of the Dispatch Supervisor. Supervised indirectly by the Shift Supervisors, Executive Assistant and the Executive Director.
EMPLOYEES SUPERVISED: Although no employees are supervised directly by this position, the Dispatcher exercises staff authority over Field Operations personnel on his/her shift. This is accomplished by maintaining a current working knowledge of all company policies, procedures, rules, regulations, memorandums, and implements these by requesting compliance from personnel, informing them of any deviations and referring unresolved deviations to the appropriate supervisor.
ACCOUNTABILITY: The Dispatcher is responsible for receiving and recording requests for ambulance and wheel chair assistance/transport from various sources. This includes the establishment of effective communications with the person requesting assistance, eliciting information necessary for dispatching an effective EMS response and selection of the most appropriate EMS system action in response to each call. The Dispatcher will offer pre-arrival instructions as indicated.
DESCRIPTION OF DUTIES:
KNOWLEDGE, SKILLS, and ABILITIES
SPECIAL REQUIREMENTS:
PHYSICAL REQUIREMENTS:
Sedentary work, lifting 20 pounds maximum. Occasionally lifting and/or carrying articles such as binders and boxes. Lifting, talking, hearing, reaching, handling, feeling and seeing.
WORKING CONDITIONS:
General office environment.
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0 Dispatcher, Sr. jobs found in Benton Harbor, MI area