Dispatcher, Sr. jobs in Bakersfield, CA

Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Dispatcher
  • WeDriveU
  • Bakersfield, CA FULL_TIME
  • "


    WeDriveU is posting this position on behalf of National Express Transit Corp.


    National Express LLC is the North America subsidiary of Mobico Group, PLC, a global mobility leader operating on four continents. National Express Transit is a rapidly growing provider of fixed route, paratransit and demand responsive solutions for transit authorities, municipalities and other clients across the United States. National Express Transit operations transport more than 22 million passengers annually with more than 2,800 vehicles. All of our divisions share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.


    Job Description: 

    The Dispatcher will report to the Operations Manager and is responsible for problem-solving and can provide high-end customer service experience through our nationwide operations. Transportation experience is not mandatory but the desire to be successful is! As a Dispatcher you will be answering a high volume of incoming calls, communicating with drivers, responding to email inquiries as well as problem solving throughout the day. 


    Responsibilities:

    • Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
    • Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.
    • Communicates all relevant details of driving assignments to drivers to ensure proper execution.
    • Assist drivers with routing directions and directs them to perform special services when required.
    • Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.
    • Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
    • Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
    • Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
    • Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
    • Maintains high compliance to dispatch standard operating procedures.
    • Handles customer concerns and requests for information in an expeditious and professional manner.
    • Escalates unresolved issues to management as appropriate.

    Skills Required and Physical Demands: 

    • Organize and prioritize time to balance conflicting demands related to customer care and dispatching. 
    • Communicate effectively with colleagues and customers in a fast-paced and/or stressful environment (interpersonal & telephone skills). 
    • Read and interpret documents and instructions from customers and other team members 
    • Perform work activities requiring cooperation and instruction 
    • Function in a fast-paced environment, under substantial pressure 
    • Work within the appropriate level of independence 
    • Problem solves 
    • Operate two-way and emergency radio systems 
    • Use office machines (fax, scanner, copier, zip drive, telephone system) 
    • Efficiency in using Microsoft Office Program and computerized routing software. 
    • Work independently 
    • Read road and street maps 
    • Keep organized and accurate records relating to overall dispatch and routing responsibilities 


    Benefits: We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.


    Education and Qualifications: 

    Hard requirements: 

    • High school diploma or GED 

    Preferred requirements: 

    • 2 years of experience in a dispatch, call center, customer service, hospitality, or similar field. 
    • Bachelor’s degree 


    EEOC 

    National Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

      

    National Express Transit 

    The company is part of National Express North America, a business unit of National Express Group, a global mobility leader serving nearly 800 million bus and rail passenger journeys on four continents. With more than 4,000 employees across 37 regional customer service centers operating a fleet of 2,600 vehicles, including alternative fuel and zero emission, National Express Shuttle and Transit is uniquely positioned with unparalleled expertise, scalability and global best practices to address strong demand from public and private sector customers and evolve their mobility programs into the future. Explore our solutions and career opportunities at www.wedriveu.com and www.nationalexpresstransit.com.   

    "
  • 12 Days Ago

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Police Dispatcher
  • The City of Wasco
  • Wasco, CA FULL_TIME
  • Position Description: Under limited supervision, maintain effective and efficient communication involved in receiving incoming calls for police and dispatching necessary units in accordance with Feder...
  • 1 Day Ago

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Parts Dispatcher
  • Jim Burke Ford Lincoln
  • Bakersfield, CA FULL_TIME
  • Job DescriptionThe Parts Dispatcher coordinates the routes the delivery drivers make to our local area customers. The Dispatcher must train each new parts driver and make sure that without exception, ...
  • 9 Days Ago

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Dispatcher - Agriculture
  • Ag Jobs
  • Shafter, CA FULL_TIME
  • Job DescriptionThe Dispatcher assumes responsibility for all Ag Chem/Fertilizer orders from customers and the sales team and handles all shipments of incoming Ag Chem/Fertilizer. This position is also...
  • 11 Days Ago

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Communications Dispatcher
  • City of Porterville
  • Porterville, CA FULL_TIME
  • (OVER) INVITES APPLICATIONS FOR COMMUNICATIONS DISPATCHER SALARY: $3,469 – 4,233/month DEFINITION: Under general supervision, receives requests for fire/law enforcement services and dispatcher’s units...
  • 16 Days Ago

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Dispatcher - Agriculture
  • Helena Agri-Enterprises, LLC
  • Shafter, CA FULL_TIME
  • The Dispatcher assumes responsibility for all Ag Chem/Fertilizer orders from customers and the sales team and handles all shipments of incoming Ag Chem/Fertilizer. This position is also responsible fo...
  • 27 Days Ago

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0 Dispatcher, Sr. jobs found in Bakersfield, CA area

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2nd Shift / Evening Dispatcher
  • Mahal Bros Transport Inc
  • Bakersfield, CA
  • Job Description Job Description POSITION SUMMARY Night Dispatcher's are responsible for dispatching drivers, communicate...
  • 3/28/2024 12:00:00 AM

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Bakery Dispatcher (PT) (MFE)
  • Vallarta Supermarkets Inc.
  • Bakersfield, CA
  • **Bakery Dispatcher (PT) (MFE)** **Store:** Bakersfield - 5951 East Niles Ave. - #16-03 **Description** Bakery Dispatche...
  • 3/28/2024 12:00:00 AM

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Police Dispatcher I/II
  • City Of Bakersfield California
  • Bakersfield, CA
  • SALARY: Dispatcher I - $24.65 $29.97/ Hour. Dispatcher II - $26.22 - $31.88/ Hour. FILING DEADLINE: Continuous. The appl...
  • 3/28/2024 12:00:00 AM

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Bakery Dispatcher (FT) (VFE)
  • Vallarta Supermarkets Inc.
  • Bakersfield, CA
  • **Bakery Dispatcher (FT) (VFE)** **Store:** Bakersfield - Rosedale Hwy (NEW) #53 **Description** Bakery Dispatcher is re...
  • 3/28/2024 12:00:00 AM

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Bakery Dispatcher (FT) (VFE)
  • Vallarta Supermarkets Inc.
  • Delano, CA
  • **Bakery Dispatcher (FT) (VFE)** **Store:** Delano - 820 Main St. - #42-03 **Description** Bakery Dispatcher is responsi...
  • 3/28/2024 12:00:00 AM

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Business Development Representative - Bakersfield, CA (Remote)
  • Dispatch, LLC
  • Bakersfield, CA
  • **Business Development Representative - Bakersfield, CA (Remote)** Remote - Bakersfield, CA **WHAT WE ARE LOOKING FOR** ...
  • 3/26/2024 12:00:00 AM

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Communications Specialist (Emergency Dispatch Trainee)
  • Hall Ambulance
  • Bakersfield, CA
  • Hall Ambulance Service, Inc. has served the Kern County Community for over 50 years. Join us in building a future based ...
  • 3/25/2024 12:00:00 AM

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Public Safety Communications Dispatcher (Full Time/Part Time)
  • City of Delano, CA
  • Delano, CA
  • Salary : $4,090.00 - $4,973.00 Monthly Location : 140 W 11th Ave, Delano Job Type: Full-Time Job Number: 202200101 Depar...
  • 3/24/2024 12:00:00 AM

Bakersfield is a city in and the county seat of Kern County, California, United States. It covers about 151 sq mi (390 km2) near the southern end of the San Joaquin Valley and the Central Valley region. Bakersfield's population is around 380,000, making it the 9th-most populous city in California and the 52nd-most populous city in the nation. The Bakersfield–Delano Metropolitan Statistical Area, which includes all of Kern County, had a 2010 census population of 839,631, making it the 62nd-largest metropolitan area in the United States. The more built-up urban area that includes Bakersfield and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Dispatcher, Sr. jobs
$49,634 to $71,241
Bakersfield, California area prices
were up 2.5% from a year ago