Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
WeDriveU is posting this position on behalf of National Express Transit Corp.
National Express LLC is the North America subsidiary of Mobico Group, PLC, a global mobility leader operating on four continents. National Express Transit is a rapidly growing provider of fixed route, paratransit and demand responsive solutions for transit authorities, municipalities and other clients across the United States. National Express Transit operations transport more than 22 million passengers annually with more than 2,800 vehicles. All of our divisions share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
Job Description:
The Dispatcher will report to the Operations Manager and is responsible for problem-solving and can provide high-end customer service experience through our nationwide operations. Transportation experience is not mandatory but the desire to be successful is! As a Dispatcher you will be answering a high volume of incoming calls, communicating with drivers, responding to email inquiries as well as problem solving throughout the day.
Responsibilities:
Skills Required and Physical Demands:
Benefits: We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.
Education and Qualifications:
Hard requirements:
Preferred requirements:
EEOC
National Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
National Express Transit
The company is part of National Express North America, a business unit of National Express Group, a global mobility leader serving nearly 800 million bus and rail passenger journeys on four continents. With more than 4,000 employees across 37 regional customer service centers operating a fleet of 2,600 vehicles, including alternative fuel and zero emission, National Express Shuttle and Transit is uniquely positioned with unparalleled expertise, scalability and global best practices to address strong demand from public and private sector customers and evolve their mobility programs into the future. Explore our solutions and career opportunities at www.wedriveu.com and www.nationalexpresstransit.com.
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