Dispatcher jobs in Visalia, CA

Job description

Service Tech Dispatch
Qualifications

• Customer Service Teamwork Organization Time Management

Communications Decision Making and Problem Solving

• Use hands and fingers to handle, control or feel objects tools or controls.
• See details of objects that are less than a few feet away.
• Speak clearly so listeners can understand.
• Understand the speech of another person.
• See differences between colors, shades, and brightness.

Responsibilities

• We are looking for a Dispatcher to communicate daily transportation activities to the team to ensure service and delivery goals are achieved on time.
• Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries.
• Handle all customer call-ins and updates customer on expected delivery/service times (ETA’s)
• Makes outgoing calls to customers regarding locked gates, missed services, etc
• Keep Operations Manager updated on issues and resolution of issues.
• Support drivers telephonically/radio during reported emergencies and provides appropriate resources to assist with issues.
• Work with customer service department on scheduling deliveries or services
• Review driver PRO SOFTWARE MANIFEST at end of day to ensure that notes have been documented and works with drivers to capture delivery/service information.
• Conduct route check in to ensure that all information on manifest is accurate and complete so that it can be posted properly.
• Post route & pick-ups and deliveries
• Sequences routes & pick up and deliveries as needed.
• Special/Other projects as assigned by management.
• Repeat the same movements when entering data!

Full description About RAT INC We take pride in providing essential services like portable restrooms, portable sinks, temporary fence and more for customers across all the Central Valley. Join a company that makes a difference in communities across California while providing for yourself and your family. Role
Description We are looking for a Dispatcher to communicate daily transportation activities to the team to ensure service and delivery goals are achieved on time. To be successful, you will thrive on having multiple tasks at a time and are an expert organizer. Essential Functions

• Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries.
• Handle all customer call-ins and updates customer on expected delivery/service times (ETA’s).
• Makes outgoing calls to customers regarding locked gates, missed services, etc.
• Keep Operations Manager updated on issues and resolution of issues.
• Support drivers telephonically/radio during reported emergencies and provides appropriate resources to assist with issues.
• Work with customer service department on scheduling deliveries or services.
• Review driver manifests at end of day to ensure that pencil notes have been documented and works with drivers to capture delivery/service information.
• Conduct route check in to ensure that all information on manifest is accurate and complete so that it can be posted properly.
• Post route & pick-ups and deliveries.
• Sequences routes & pick up and deliveries as needed.
• Special/Other projects as assigned by management.

Qualifications

• Customer Service Teamwork Organization Time Management

Communications Decision Making and Problem Solving

Physical Requirements

• Sit while answering phones or reply to emails.
• Use hands and fingers to handle, control or feel objects tools or controls.
• Repeat the same movement in software when entering data.
• See details of objects that are less than a few feet away.

• Speak clearly so listeners can understand.
• Understand the speech of another person.
• Focus on one source of sound and ignore others.
• Hear sounds and recognize the difference between them.
• See differences between colors, shades and brightness.

Full-time Dispatcher needed for a Fast-Growing, reputable, Portable Restroom
Company in the Lemoore Ca. Candidate must be able to work 8am to 5:00pm Shift
Monday thru Friday and be open to Calls as early as 4am weekly and evenings to
8pm. This position requires scheduling and coordinating 5 to 10 drivers while maintaining superior customer service for a fast paced 24-hour service business.
Must know how to read maps and give directions as well as knowledge of local areas

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Lemoore, CA 93245: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person