Dispatcher jobs in Provo, UT

Rhinehart is part of Parkland USA and the Parkland Corporation family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across the United States, Canada, the Caribbean region and the Americas. As Parklanders our purpose is energizing people and business to get them where they want to go. We’re a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster.

Position Title: Dispatcher

Compensation: Salary is dependent upon review of qualifications and experience. 

Location: American Fork, UT

Key Responsibilities:

• • Coordinating and administering all bulk lubricant and package traffic functions relating to freight delivery. Responsible for all incoming/outgoing dispatch phone calls daily.
  • Gathering and scheduling customer orders, dispatches the order to the Drivers, and ensure the delivery tickets are given to the administrative team for further processing. Ensures customer orders are correct. Monitors key performance data to anticipate customer service problems, opportunities and risks.
  • Coordinates deliveries and orders to keep drivers within the daily hours allowed by the Dot (Department of Transportation) by utilizing the E.L.D. company platform.
  • In the event of an inventory shortage dispatchers would assist with disseminating deliveries to drivers to meet customer needs and communicates with management and the Safety Department to ensure Driver safety.
  • Coordinates with Drivers to resolve any issues, problems or concerns that arise in transit or during delivery. Works with drivers and management for solutions to meet and satisfy customer needs.
  • Coordinates with Management, Drivers, and Customers to fulfill customer orders.
  • Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolutions.
  • Monitors GPS units on the trucks to assist in processing customer orders effectively & efficiently and use location in the event of an emergency to locate the Driver & trucks.
  • Scheduling all inbound and outbound trucks daily, works with Supervisor and Procurement on all inbound shipments.
  • Maintains a viable relationship with truck drivers and customers to ensure needs are always met.
  • Handles all requests, orders, and complaints from customers daily. Provides accurate accident, safety, and various other related reporting as required
  • Performs and assumes other duties and responsibilities as may be required by immediate supervisor.
  • On-call as business needs are required.
  • Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents an/or unsafe acts in accordance with Parkland USA’s policy and procedure
  • Ensures that confidentiality of data collected is stored and maintained
  • Employee is expected to set priorities and meet deadlines. Employee is responsible for planning and carrying out assignments, resolving conflicts that arise, informing and coordinating with others as expected. Employee is accountable for ensuring the technical accuracy of their work and maintaining good working relations, both internal and external to Parkland USA. Self-direction and motivation are also expected.
  • Must meet performance expectations and complete all duties as assigned.

Qualifications: 

          • High School Diploma or GED
          • Proficiency in Microsoft Office applications.
          • Proficient problem solving and analytical skills.
          • Proficient verbal and written communication skills.
          • Attention to detail and high level of accuracy.
          • Ability to manage priorities and workflow and make timely and sound decisions.
         • Flexibility to work within constantly changing priorities.
         • Ability to work independently

We Offer:

• Medical with a great wellness program that includes up to $1,000 per year in Healthcare Rewards, Dental, Vision, Company paid life insurance, LTD, STD;
• 401k with generous company match;
• Paid time off;
• Great working environment!

We thank all candidates in advance for their interest, however only those being considered will be contacted.

Parkland USA is an Equal Employment Opportunity Employer.

Parkland USA is committed to equal employment opportunity for all persons.  All employment decisions at Parkland USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.  It is the policy of Parkland USA to provide Equal Opportunity Employment to all qualified disabled veterans, individuals with disabilities, and protected veterans who are employees or applicants for employment.