Dispatcher jobs in Madison, AL

Description

Role Summary:  The Dispatcher plays a pivotal role in efficiently scheduling and monitoring all deliveries from the Huntsville Yard, including Longhaul drivers. This position is crucial for ensuring timely and accurate deliveries while upholding exceptional customer service standards.

Scope of the Position:

The Dispatcher is primarily based at the Huntsville Location and oversees delivery scheduling and coordination.

Responsibilities:  Responsibilities expected of this position include, but are not limited to:

• Schedule all deliveries at least one day in advance, optimizing routes for efficiency.
• Ensure trucks are loaded to capacity and delivered on time and in full.
• Communicate proactively with customers, including advance notifications when necessary.
• Handle sales calls to schedule deliveries and coordinate with the Delivery Supervisor for paperwork and logistics.
• Schedule Long haul delivery drivers effectively.
• Identify and resolve scheduling conflicts promptly, working closely with team members.
• Coordinates reload pickups and process associated paperwork.
• Schedule credit pickups and manage EWP packages, including communication with Truss Plants.
• Uphold excellent customer service standards and promptly address any issues at jobsites.
• Promote and integrate the Core Values of Wilson Lumber in daily operations.

Position Qualifications:

• Demonstrated knowledge of shipping and loading procedures for deliveries.
• Strong problem-solving abilities and effective training skills.

Education and Experience:

• 2 years delivery and supervisory experience

Physical Requirements:

• Dispatchers must be able to lift up to 100lbs when necessary.

Qualifications

Responsibilities:

Responsibilities expected of this position include, but are not limited to:

• Schedule all deliveries at least one day in advance (2 days for box trucks)

• Mapping of all deliveries to ensure the most efficient routes

• Ensure that all trucks are loaded to capacity

• Ensure that all trucks are delivered on time and in full

• Call customers in advance if necessary

• Take Sales calls to schedule deliveries

• Manage and schedule 2 Longhaul delivery drivers

• Print and sort all paperwork for Pullers and Loadmasters to be given to the Delivery Supervisor

• Identify scheduling conflicts and finding solutions

• Coordinate/set up local commercial deliveries

• Coordinate with Delivery Supervisor on reload pick ups

• Process reload tickets

• Schedule credit pick ups

• Process Pos from Madison Lumber

• Set up fuel PIN numbers for new drivers

• Run weekly/monthly fuel reports

• Write call off orders

• Print layouts for EWP packages and put packets together

• Communicate and schedule longer EWP with Truss Plants

• Provide excellent customer service

• Communicate to Sales when there is an issue at a jobsite, and find a resolution

• Promote and teach the Core Values of Wilson Lumber

Position Qualifications:

• Working knowledge of shipping/loading deliveries

• Strong problem-solving skills

• Strong management/training skills

Education and Experience:

• High School diploma or equivalent

• 2 years delivery and supervisory experience

Physical Requirements:

• Dispatcher must be able to lift up to 100lbs when necessary

You will be expected to follow any other job-related instructions and to perform other job related duties as requested by Management.