Dispatcher coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher requires a high school diploma or equivalent. Typically reports to a supervisor. The Dispatcher works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Dispatcher typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
```Duties```
- Receive and prioritize incoming calls from customers and drivers
- Dispatch drivers to assigned locations using transportation management systems
- Monitor driver progress and provide updates to customers as needed
- Coordinate with other dispatchers to ensure efficient use of resources
- Enter data into computer systems accurately and in a timely manner
- Analyze transportation data to identify trends and make recommendations for improvement
```Requirements```
- Proficiency in GIS software for mapping and route planning
- Familiarity with phone systems and ability to handle high call volumes
- Knowledge of transportation management principles and practices
- Strong data entry skills with attention to detail
- Experience working with freight or logistics preferred
- Excellent phone etiquette and communication skills
- Ability to analyze information and make informed decisions
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $20.11 - $28.54 per hour
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Work Location: In person