Dispatcher coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher requires a high school diploma or equivalent. Typically reports to a supervisor. The Dispatcher works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Dispatcher typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Description
Job Title: Dispatcher
Business Title: Dispatcher
Reports To: Dispatch Supervisor
FSLA: Non-Exempt
POSITION DESCRIPTION:
The Dispatcher is responsible and accountable for performing all work associated with the Dispatch Office. Working in conjunction with the EMS and Medi-Van staff the Dispatcher handles all the day-to-day and ongoing scheduling and dispatching of all ambulances and medi-vans for the Gardner, and Athol stations. The Dispatcher also has concurrent job responsibilities of scheduling staff when vacancies in the schedule occur and maintain the smooth operation of EMS and Medi-van staff at all bases. Each Dispatcher must communicate with the billing department throughout their shift when scheduling services for customers.
JOB RESPONISBILITIES:
· Schedule Medi-Van and Ambulance service for customers and patients when called in conjunction with the Billing Office to ensure all insurance requirements are met
· Dispatches all vehicles in a timely manner including emergent ambulances by utilizing appropriate protocols for ALS vs. BLS level of care in accordance with the Medical Priority Dispatch System
· Follow all appropriate policies, procedures and protocols from the company in conjunctions with regional, state, professional and federal regulations
· Accurately establish priorities and utilize resources for dispatch in a timely manner when multiple requests are received
· Maintain appropriate telephone answering and radio skills and use in accordance with all policies, procedures and protocols
· Communicate service area directions effectively to all emergency responders and medi-van staff out on the road
· Complete all office required documentation in a consistent and accurate manner both manually and electronically
· Continuously monitor radio frequencies and respond to all communication in a timely manner
· Communicate any outstanding problems, issues or concerns to the oncoming shift
· Take appropriate action in the event of vehicle or equipment failure or other personnel issues during the shift
· Take appropriate action in the event of a MCI during the shift
· Assure all ambulance and medi-van paperwork is completed for each call and that the required billing information is attached for each station
· Assure cleanliness of the dispatch office and equipment and paperwork availability to ensure the office runs smoothly during shift
· Consistently document information required by other departments in conjunction with quality monitoring activities as assigned
· Participate in yearly evaluation process and goal setting for the next year
· Participate in investigations of complaints as it concerns yourself
· Attend scheduled meetings and educational offerings of our policy
· Participate in the orientation process of new dispatch, EMS and medi-van staff as directed
· Participate in any on-site inspection processes during working shift when dispatch matters are involved
· Provide input into policies, procedures and protocols that affect the dispatch function at Wood’s
· Maintain current knowledge of all internal and external regulations that affect the dispatch office
· Act in the best interest of the patient by providing high quality of patient care to reflect well on the company and yourself
· Perform other duties as assigned by Management
BASIC QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires significant physical strength, dexterity and the ability to function in very adverse environments with exposure to numerous safety risks found at emergency scenes.
This job requires:
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the employee to work both inside and outside in heat/cold, wet/humid and dry conditions. The employee is frequently required to use personal protective equipment to prevent exposure to hazardous materials.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Work Location: In person
Clear All
0 Dispatcher jobs found in Fitchburg, MA area