Dispatcher jobs in Fitchburg, MA

Dispatcher coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher requires a high school diploma or equivalent. Typically reports to a supervisor. The Dispatcher works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Dispatcher typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

W
Dispatcher
  • Wood's Ambulance, Inc.
  • Gardner, MA FULL_TIME
  • Job Description

    Job Title: Dispatcher

    Business Title: Dispatcher

    Reports To: Dispatch Supervisor

    FSLA: Non-Exempt

    POSITION DESCRIPTION:

    The Dispatcher is responsible and accountable for performing all work associated with the Dispatch Office. Working in conjunction with the EMS and Medi-Van staff the Dispatcher handles all the day-to-day and ongoing scheduling and dispatching of all ambulances and medi-vans for the Gardner, and Athol stations. The Dispatcher also has concurrent job responsibilities of scheduling staff when vacancies in the schedule occur and maintain the smooth operation of EMS and Medi-van staff at all bases. Each Dispatcher must communicate with the billing department throughout their shift when scheduling services for customers.

    JOB RESPONISBILITIES:

    · Schedule Medi-Van and Ambulance service for customers and patients when called in conjunction with the Billing Office to ensure all insurance requirements are met

    · Dispatches all vehicles in a timely manner including emergent ambulances by utilizing appropriate protocols for ALS vs. BLS level of care in accordance with the Medical Priority Dispatch System

    · Follow all appropriate policies, procedures and protocols from the company in conjunctions with regional, state, professional and federal regulations

    · Accurately establish priorities and utilize resources for dispatch in a timely manner when multiple requests are received

    · Maintain appropriate telephone answering and radio skills and use in accordance with all policies, procedures and protocols

    · Communicate service area directions effectively to all emergency responders and medi-van staff out on the road

    · Complete all office required documentation in a consistent and accurate manner both manually and electronically

    · Continuously monitor radio frequencies and respond to all communication in a timely manner

    · Communicate any outstanding problems, issues or concerns to the oncoming shift

    · Take appropriate action in the event of vehicle or equipment failure or other personnel issues during the shift

    · Take appropriate action in the event of a MCI during the shift

    · Assure all ambulance and medi-van paperwork is completed for each call and that the required billing information is attached for each station

    · Assure cleanliness of the dispatch office and equipment and paperwork availability to ensure the office runs smoothly during shift

    · Consistently document information required by other departments in conjunction with quality monitoring activities as assigned

    · Participate in yearly evaluation process and goal setting for the next year

    · Participate in investigations of complaints as it concerns yourself

    · Attend scheduled meetings and educational offerings of our policy

    · Participate in the orientation process of new dispatch, EMS and medi-van staff as directed

    · Participate in any on-site inspection processes during working shift when dispatch matters are involved

    · Provide input into policies, procedures and protocols that affect the dispatch function at Wood’s

    · Maintain current knowledge of all internal and external regulations that affect the dispatch office

    · Act in the best interest of the patient by providing high quality of patient care to reflect well on the company and yourself

    · Perform other duties as assigned by Management

    BASIC QUALIFICATIONS:

    • High School Diploma or GED
    • Current certification in BCLS/CPR at the Health Care Provider or Professional Rescuer Level and Basic Fist Aid by any accrediting agency such as: American Heart Association, American Red Cross or the National Safety Council. This certification is to include the use of the SAED. If the dispatcher is a current EMT the First Aid Requirement is waived
    • Computer skills and the ability to use Microsoft based software programs

    PREFERRED QUALIFICATIONS:

    • High degree of personal integrity and responsibility
    • Ability to work efficiently and effectively with all levels of people from staff, public safety personnel, customers, patients and other members of the community
    • Able to interact in a constructive and professional manner with all levels of people from staff, public safety personnel, customers, patients and other members of the community
    • Effective communication skills, both verbal and written
    • Strong interpersonal skills
    • Ability to maintain a high level of confidentiality
    • Ability to work independently using sound judgment and common sense
    • Ability to handle multiple demands and tasks simultaneously
    • Ability to remain calm in a crisis
    • Knowledge of and familiarity with the geographical service area preferred with a firm grasp of map reading procedures

    PHYSICAL REQUIREMENTS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The position requires significant physical strength, dexterity and the ability to function in very adverse environments with exposure to numerous safety risks found at emergency scenes.

    This job requires:

    • Ability to sit or stand for long periods of time
    • Ability to perform repetitive motion type tasks regularly

    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This job requires the employee to work both inside and outside in heat/cold, wet/humid and dry conditions. The employee is frequently required to use personal protective equipment to prevent exposure to hazardous materials.

    Job Type: Full-time

    Pay: From $17.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Day shift
    • Holidays
    • Monday to Friday
    • Night shift
    • Weekends as needed

    Experience:

    • Dispatching: 1 year (Preferred)

    Work Location: In person

  • 23 Days Ago

W
Dispatcher
  • Worcester Polytechnic Institute
  • Worcester, MA FULL_TIME
  • JOB TITLE Dispatcher LOCATION Worcester DEPARTMENT NAME Campus Safety Sergeant DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY The position of Police Dispatcher serves as t...
  • 1 Day Ago

G
Dispatcher
  • Gervais Mechanical Services
  • Auburn, MA FULL_TIME
  • Gervais Mechanical Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Auburn, MA location. Our associa...
  • 12 Days Ago

H
Dispatcher
  • Heritage Home Service
  • Auburn, MA FULL_TIME
  • Overview Join our team as a Trade Administrator for Heritage Home Service, you will have a dual role that involves coordinating and scheduling service requests from customers and handling trade-relate...
  • 1 Month Ago

N
Dispatcher
  • National Grid
  • Northborough, MA FULL_TIME
  • Job Purpose Location : Northboro The role of the Dispatcher is to develop, review and ensure compliance with workload schedules that ensure optimal productivity, timely completion of work and complian...
  • 1 Month Ago

C
Towing Dispatcher
  • Cruise Control Transportation Inc.
  • Sturbridge, MA FULL_TIME
  • Job Description:Tow Truck dispatchers/call taker main dities are to take calls for emergency service from Local/State Police as well as motor clubs and private customers. As a dispatcher you are requi...
  • 4 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Dispatcher jobs found in Fitchburg, MA area

V
Dispatcher
  • VIP Employment Solutions LLC
  • Burlington, MA
  • Job Description Job Description We are looking for a 2nd Shift Dispatcher/Customer Service Rep for our client in Woburn,...
  • 3/28/2024 12:00:00 AM

V
Dispatcher
  • VIP Employment Solutions LLC
  • Billerica, MA
  • Job Description Job Description We are looking for a 2nd Shift Dispatcher/Customer Service Rep for our client in Woburn,...
  • 3/28/2024 12:00:00 AM

T
Non-Emergency Transportation Dispatcher
  • Travelcom Inc.
  • Upton, MA
  • Job Description Job Description Responsibilities: You will work in a fast-paced environment and must be able to multitas...
  • 3/28/2024 12:00:00 AM

T
Dispatcher - PT
  • The Judge Group
  • Chesterfield, NH
  • Join our team and immediately become part of the largest distributor of conventional, natural, organic and specialty pro...
  • 3/28/2024 12:00:00 AM

C
Facilities Food Service Technician
  • Cumberland Farms
  • Manchester, NH
  • Description: Position Summary: The Field Technician will travel to store locations to perform maintenance and service re...
  • 3/28/2024 12:00:00 AM

C
Facilities Food Service Technician
  • Cumberland Farms
  • Westborough, MA
  • Job Description Position Summary: The Field Technician will travel to store locations to perform maintenance and service...
  • 3/28/2024 12:00:00 AM

M
Service Dispatcher - Earthmoving
  • Milton CAT
  • Milford, MA
  • Overview: Milton CAT is seeking an experienced Service Advisor/Dispatcher. Dispatchers are responsible for providing sch...
  • 3/27/2024 12:00:00 AM

S
Dispatch Assistant for Towing Company
  • Stephens Automotive Transport
  • Medford, MA
  • Job Description Job Description We have a need for a dispatch assistant for our tow facility. We are looking to fill an ...
  • 3/24/2024 12:00:00 AM

Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home to Fitchburg State University as well as 17 public and private elementary and high schools. Fitchburg is located at 42°34′43″N 71°48′12″W / 42.57861°N 71.80333°W / 42.57861; -71.80333 (42.578689, −71.803383). According to the United States Census Bureau, the city has a total area of 28.1 square miles (73 km2), of which 27.8 square miles (72 km2) is land and 0.3 square miles (0.78 km2), or 1.07%, is water. The city is drained by the Nashua Riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Dispatcher jobs
$44,513 to $60,589
Fitchburg, Massachusetts area prices
were up 1.6% from a year ago

Dispatcher in Huntsville, AL
Drivers and dispatchers will continue to be needed to meet the growing need.
December 16, 2019
Dispatcher in Long Beach, CA
Dispatchers usually share responsibility for the exercise of operational control, which gives them authority to divert, delay or cancel a flight.
December 09, 2019
Dispatcher in South Bend, IN
Many times, potential applicants for emergency dispatcher positions have to undergo background checks and psychological analysis to ensure that they can handle the stress that comes with the job.
November 21, 2019