Discount Brokerage Operations Manager jobs in New Mexico

Job Description:

The Role

As a member of the Transfer of Assets Receives Team, you will be responsible for facilitating the movement of assets into Fidelity accounts by analyzing account details and resolving issues for complex transactions.  Within this role, you will interact with many different groups in Fidelity and throughout the Financial Services industry.  These accounts may include mutual fund and brokerage accounts, as well as retirement and non-retirement accounts for Retail, Correspondent, and Advisor Clients.  Responsibilities include:

• Delivering highly efficient transaction processing
• Establishing relationships with numerous teams within Fidelity in order to service our clients while supporting divisional business needs and maintaining a “client first” mentality
• Delivering superior results quickly and efficiently, utilizing effective time management skills
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges
• Maintaining a daily workflow, while gaining industry knowledge and building a professional skill set

The Expertise and Skills You Bring

• College degree or 2 years of work-related experience
• One or more years customer service and processing experience recommended
• Excellent interpersonal and leadership skills.
• Deliver superior service to all of our clients by processing their requests in an accurate and timely manner
• Analytical skills will ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges.
• Grow and succeed through feedback and instruction
• Great organization and time management skills
• Effective written and verbal communication will assist business partners and customers when requests are not in good order
• Take the initiative to learn new functions and engage in inter-departmental training
• Identify opportunities to develop new procedures on an on-going basis to enhance the documentation process
• Use multiple systems to analyze transactions
• Collaborate to develop an excellent work environment

The Team

Members of this group obtain an essential understanding of the financial services industry. These associates work in Fidelity’s Operations and Services Group (OSG), supporting our major lines of business including Personal Investing, Fidelity Institutional, and National Financial Services.  You will work closely with contra firms, including bank and insurance companies and brokerage firms, to determine the statuses of incoming transfers.  The team is the voice of the customer and is dedicated to facilitating and completing the transfers with the highest level of quality and excellence.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.