Discount Brokerage Department Manager jobs in Palmer, AK

Position Overview:

Provide leadership and direction in a specific department in partnership with the store manager. A focus on delivering an exceptional customer service, train and develop team members on product knowledge and upholding store standards. Establish a strong sales culture with accountability for operational excellence, achievement of financial goals and store standards.

People Management Skills:

• Be a role model who coaches, mentors, and inspires team members
• Communicates in a clear and concise manner to team, leading effective huddles, coaching sessions, and delegates tasks to team members. Support and coach others to improve any performance gaps.
• Participate in department recruitment and succession plans for the store in partnership with Store Manager.
• Completes and holds team accountable to complete required training within timeframes.
• Creates and monitors the efficiency of department weekly scheduling for sales and support.
• Responsible for training store staff on key products in their departments.

Customer Service Skills:

• Deliver exemplary customer service.
• Act as the store’s product expert, educating customers on unique products and Brown Jug’s private label offerings.
• Resolve customer complaints regarding sales and service; inform the Store Manager of all complaints.
• Accountable for department product rollout and product launches.
• Evaluate programs and promotions for effectiveness and offer recommendations to Store Manager.
• Greet each customer within 30 seconds of entering the department or store.
• Thank every customer as they leave.
• Engage with customer to learn about what the customer wants.
• Build the sale by introducing new products to the customer. Add on at the register

Schedule Requirements:

To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store. Following the business needs, using the heat map of customer flow. All managers are required to work the following schedules:

• A minimum of two Saturdays per month, February through November
• In December, every weekend is required
• January, flexible scheduling allowed for time off
• A minimum of one (1) mid-shift (until 7:00 or 8:00 pm) each week
• A minimum of three (3) closing shifts per month:
  • For 2:00 am closing stores, only one (1) closing shift
  • For 10:00pm closing stores, two (2) closing shifts
• A minimum of one (1) opening shift per week

Financial:

• Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long term success.
• Meet or exceed department’s Private Label targets.
• Meet or exceed department’s financial targets through partnership with Store Manager.
• Review and monitor Loss Prevention program to protect the company’s inventory and assets in Partnership with Store Manager.
• Monitor and make appropriate adjustments to scheduling to achieve labor cost.

Individual Department Guidelines:

Beer Department:

• Ensure Growler Bar is meeting the margin guidelines.
• Ensure the Growler Bar gas and supplies are clean and up to date.
• Focus toward completing the Beer Cicerone training.
• Actively participate in company tastings and training.
• Keep beer set up to date.
• Work with the sales reps to verify shelves are full, clean, and faced to two weeks of sales.
• Actively work on the sales floor during the busiest times of the day to observe, coach, and sell to the customers.

Wine Department:

• Ensure the wine department flows according to the wine set.
• Ensure the products are full, clean, and faced consistently.
• Focus toward completing the CSW or equivalent wine training.
• Actively participate in company tastings and training.
• Work with sales reps to verify all products are ordered and abundant to two weeks of sales.
• Actively work on the sales floor during the busiest times of the day to observe, coach, and sell to the customers.

Liquor Department:

• Ensure the liquor department flows according to the set.
• Ensure the products are clean, full, faced consistently.
• Work with Sales Reps to verify all products are ordered and abundant to two weeks of sales.
• Actively participate in company tastings and training.
• Focus toward completed CSS or equivalent liquor training.
• Actively work on the sales floor during the busiest times of the day to observe, coach, and sell to the customers.

Front End Department:

• Actively participate in company tastings and training.
• Ensure daily operating disciplines are met consistently.
• Ensure the store is ready for business according to store standards, scheduling manpower for the day.
• Work with Sales Reps to verify all products are ordered and abundant to two weeks of sales (NA and Cigarettes).
• Ensure all register supplies are abundant for the business needs.
• Ensure the products are full, clean, and faced consistently

Required Qualifications and Experience:

• Customer service driven
• Effective leadership skills
• Strong sales background
• Strong communication skills, both written and verbal
• Reliable transportation
• Ability to pass background check

Required Education:

• High School Diploma
• Taps card
• Training in specific department product; beer, wine, liquor (preferred)
• Certification in specific department product; beer, wine, liquor (preferred)

Physical Requirements:

• Available to work a varied retail schedule, including nights and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period of time