Disaster Recovery Manager jobs in Maryland

Disaster Recovery Manager manages the design, implementation, and communication of business continuance and disaster recovery plans and processes that ensure the security and integrity of company data, databases, information systems, and technology. Conducts risk analysis to identify critical operations and systems that are core to continued business operations in the event of a disruption. Being an Disaster Recovery Manager monitors and tests the plans and back up systems. Manages the contracts with required vendors for off-site and other resources required for business continuation and recovery. Additionally, Disaster Recovery Manager develops and deploys training, documentation, and communication of disaster procedures to the organization. Develops service level recovery standards and agreements with vendors. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Disaster Recovery Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Disaster Recovery Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Support Manager
  • Disaster Recovery
  • Sparks Glencoe, MD FULL_TIME
  • Our company is currently looking for a Customer Support Manager. In this position you will be making a difference each and every day.

    We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership.


    Job Summary

    The Customer Support Manager will have the crucial task of supervising the customer service team to ensure that the company's scheduling, dispatching, and customer service objectives are achieved. Key duties will involve directly overseeing the department by effectively managing, guiding, and inspiring team members, as well as facilitating onboarding and training processes. Responsibilities also include monitoring call quality and coordinating schedules across all office locations. Additionally, the role entails addressing concerns from dissatisfied customers and devising satisfactory resolutions. Strong leadership and communication skills are imperative for success in this position. Monthly travel to the company's other offices is expected. Furthermore, this role will oversee the international customer service department, which may entail evening or weekend work hours.

    Duties & Responsibilities

    • Make certain that all potential job prospects are contacted and transitioned to the appropriate status in accordance with the company’s system.
    • Using the company's resources, the Customer Support Manager will conduct weekly audits to address any discrepancies in the department’s processes. These audits will also initiate the introduction of proactive strategies within the customer service team. The Customer Support Manager holds the responsibility of communicating these approaches to their team members.
    • The Customer Support Manager will monitor training, team meetings, performance ratings and on-call scheduling.

    Required Education and Experience

    • 5 years of Customer Service experience
    • 2 years of experience leading a team


    Company Benefits:

    401k matching

    Medical/Dental/Vision

    Generous PTO policy

    Training & Development
  • Just Posted

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Senior Project Manager - Disaster Recovery
  • Marriott International
  • Bethesda, MD FULL_TIME
  • Job Number 24063911Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NReloc...
  • 1 Day Ago

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Sr. Manager - IT Disaster Recovery and Automation
  • Marriott International
  • Bethesda, MD FULL_TIME
  • Job Number 24062309Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YReloc...
  • 1 Day Ago

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Public Assistance Disaster Recovery – Program Delivery Manager (PDMG) – Construction Manager
  • AECOM
  • Germantown, MD FULL_TIME
  • Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming s...
  • 17 Days Ago

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Public Assistance Disaster Recovery – Program Delivery Manager (PDMG) – Project Manager
  • AECOM
  • Germantown, MD FULL_TIME
  • Company Description How will you make your mark? At AECOM, our work in providing access to clean water enables communities to thrive and ecosystems to flourish, contributing to a resilient future. As ...
  • 20 Days Ago

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IT Disaster Recovery Analyst
  • Marriott International
  • Bethesda, MD FULL_TIME
  • Job Number 24062310Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YReloc...
  • 2 Days Ago

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Loss Mitigation & Asset Recovery Manager
  • The Atlantic Federal Credit Union
  • Springfield, NJ
  • Job Summary: Will ensure that the loss mitigation & asset recovery policies and procedures of the credit union best serv...
  • 4/19/2024 12:00:00 AM

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Disaster Recovery Manager
  • Computer World Services (cws)corporation
  • Bethesda, MD
  • Job Description Computer World Services Corp (CWS) is seeking an exceptional candidate to serve as the Disaster Recovery...
  • 4/18/2024 12:00:00 AM

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Hazard Mitigation Specialist (Infrastructure Program)
  • Plexos Group
  • Guaynabo, PR
  • Job Description Job Description Plexos Group is currently seeking several Infrastructure Hazard Mitigation Specialist wi...
  • 4/18/2024 12:00:00 AM

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IT Support & Asset Specialist
  • Plexos Group
  • Baton Rouge, LA
  • Job Description Job Description Plexos Group LLC is currently seeking an experienced IT Support Tech & Asset Specialist ...
  • 4/18/2024 12:00:00 AM

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Solar Monitoring Engineering Tech
  • Plexos Group
  • Caguas, PR
  • Job Description Job Description Plexos Group is currently seeking a Solar Monitor Technician to support a Disaster Recov...
  • 4/18/2024 12:00:00 AM

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Disaster Recovery Manager
  • Motion Recruitment
  • Tulsa, OK
  • Disaster Recovery and Resiliency Architect Onsite: Tulsa, OK 6-Month Contract with the opportunity for extension or conv...
  • 4/17/2024 12:00:00 AM

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Disaster Recovery Manager
  • Motion Recruitment
  • Dallas, TX
  • Disaster Recovery and Resiliency Architect Onsite: Dallas, TX 6-Month Contract with the opportunity for extension or con...
  • 4/17/2024 12:00:00 AM

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Disaster Recovery Manager
  • Computer World Services (CWS)Corporation
  • Bethesda, MD
  • Job Description Computer World Services Corp (CWS) is seeking an exceptional candidate to serve as the Disaster Recovery...
  • 4/16/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Disaster Recovery Manager jobs
$151,394 to $194,525

Disaster Recovery Manager in Muskegon, MI
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