Disability Services Manager jobs in Roseville, CA

To provide technical direction, leadership, and staff supervision involved in the planning, development, implementation, administration, and ongoing evaluation of SMUD's employee benefits and disability management programs, to ensure SMUD can attract, retain and motivate a highly talented, diverse and qualified workforce. This job class will collaborate with the Director of People Services & Strategies in the development and implementation of tailored, highly effective and efficient human resources (HR) processes that produce a skilled and engaged workforce that supports achievement of desired business operations and outcomes.

This position is a second-line unit working manager under limited supervision within a broad framework of policies and procedures. It assists and reports to the Director of People Services & Strategies in the development, implementation, evaluation and management of department goals, objectives, budgets, projects, policies and procedures related to employee and retiree benefits and disability management. This job proactively oversees, directs, and supervises programs, services and staff working in the employee benefits and disability management areas. It is accountable to hire, train, coach, guide, mentor, discipline staff, and complete formal evaluations. This position may utilize staff supervisors and experienced lead employees to assist in directing, training, evaluating and developing staff and to ensure staff safety.

• Plans, organizes, and directs HR operations staff in development and delivery of benefits and disability management services and programs; schedules and allocates resources to HR projects, teams, and functions; provides ongoing evaluation and audits of programs and services implementing changes to increase process efficiency and effectiveness; interprets and executes HR and SMUD policies and procedures ensuring their compliance to SMUD and governmental policies, procedures, and laws; ensures SMUD compliance by interpreting and acting on regulatory updates.
• Develops and administers the benefits and disability management budgets; justifies budget items as needed; authorizes and approves budget expenditures; monitors actual expenditures against plan; identifies and reconciles budget anomalies; monitors and revises schedules, expenditures and assignments as warranted; reviews quarterly and end-of- year budget results; develops budget recommendations for the upcoming fiscal year.

• Benefits Administration:
  • Supervises the development, implementation, maintenance and processing of employee and retiree benefits plans, strategies, and programs to include medical, dental, vision, life insurance, STD/LTD, and retirement plans among other ancillary benefit offerings.
  • Partners with SMUD's benefits consultants, technology and vendors to ensure a seamless experience to SMUD employees, retirees and their covered dependents.
  • Manages the overall employee benefits experience, short- and long-term strategic planning, contributing to the design of an inclusive benefits offering and developing new and/or improved policies to enhance our employee value proposition to support our growth with a focus on financial stewardship.
  • Serves as an escalation point to resolve questions and problems by interpreting benefit policies and regulations.
  • Partners with the benefits supervisor to develop and execute the annual Benefits Open Enrollment project plan, new hire enrollment and life event changes.
  • Develops and ensures proactive communication on benefits program analytics to inform key stakeholders of benefit usage, trends and opportunities.
  • Ensures benefits compliance with federal, state, and local legal requirements.

• Disability Management Administration:
  • Partners with the Integrated Disability Management (IDM) supervisor with the design and delivery of training sessions for stakeholders about disability management policies and procedures.
  • Provides direction to the disability management team responsible for employee, applicant, and pre-hire requests for reasonable accommodations in partnership with various internal and/or external resources.
  • Ensures accurate and timely claims and case management through all phases of the workers compensation, disability, interactive process in accordance with state and federal law (e.g., the Americans with Disabilities Act, California Fair Employment & Housing Act, and the Civil Rights Act), as well as company policies.
  • Oversees the management of cases and claims related to work and non-work-related injury or illness.
  • Serves as a resource to employees and leaders regarding modified duty, disability leave, and workers compensation; assists IDM supervisor in working with insurance companies, providing case chronology for legal review or creating documentation related to disability management.
  • Administers multiple third-party contracts for medical services in partnerships with Health and Safety among other internal partners.
  • Partners with Legal for litigation related issues/cases.
  • Identifies and monitors relevant KPIs/metrics related to FMLA/LOA data and apply insights regarding trends to inform program design.
  • Acquires working knowledge of integration and alignment with other benefits programs.
  • Serves as SMUD's HIPPA Officer.

• Performs other related duties as needed to include working outside of typical business hours when necessary.

• Bachelor's degree in Business or Public Administration, Human Resources Management, or related field from an accredited college or university, or equivalent experience

• At least five (5 ) years of progressively responsible supervisory and relevant work experience in benefits administration and/or disability management, (including case management for leaves of absence). Relevant experience managing employee requests for reasonable accommodations with ADA (Americans with Disabilities Act), ADAAA, workers compensation, LOA, and FMLA (Family and Medical Leave Act), including current experience in statutes, regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC) pertaining to ADA accommodations.

Fundamentals and industry best practices related to functional area; fundamentals and techniques of supervision and management; strategic business planning methods and techniques; employee benefits, deferred compensation, disability management, workers compensation, and record keeping systems; budgeting and financial evaluation methods; project management techniques; contract administration; negotiation techniques and procedures; labor agreements and other special agreements; extensive knowledge and proficient application of state and federal laws and regulations regarding privacy, reasonable accommodations based on disability, workers compensation, medical condition, including HIPAA requirements and intersection of laws, polices and compliance.

Manage and supervise staff; develop and implement policies, programs and procedures; conduct budget preparation and expenditure control; apply strong organizational, negotiation, analytical, and customer service skills; manage contracts and projects/schedules; interpret and comply with labor agreements and government rules and regulations; prepare comprehensive and complex reports; develop and deliver presentations to diverse groups; apply fundamentals of critical thinking to define problems, collect data (including research and benchmarking), establish facts, and propose solutions to complex problems; create and maintain professional relationships and effectively collaborate with stakeholders at all levels of the organization using strong verbal and written communication skills; perform in a fast-paced, deadline-intensive environment and effectively manage a high volume of work with strong attention to detail; utilize computer systems and software relevant to the job including Microsoft Excel and other Microsoft Office programs.

• Experience applying Civil Service rules to benefits and/or disability management programs in a public sector/government organization.
• Professional Certification in Disability Management, Benefits or other related HR certification, and/or advanced degree in Human Resource Management.
• Public sector experience administering CalPERS retirement plans.