Director of Customer Insights jobs in Vincennes, IN

Director of Customer Insights develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Additionally, Director of Customer Insights requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director, Customer Service
  • MasterBrand Cabinets LLC
  • Jasper, IN FULL_TIME
  • Company DescriptionFor nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!Job DescriptionThe Director of Retail Customer Service is a leadership role in charge of delivering a seamless experience across all stages and touchpoints in our customer and consumer journeys for our portfolio of cabinet brands that service the retail Home Center and eCommerce business. They will ensure our customer service teams achieve daily performance targets, all while developing and leading strategies to drive higher customer satisfaction, NPS, and business growth.A primary focus is oversight of our day-to-day customer care management teams and managing customer escalations for retail brands. This person will also be responsible for implementing standard work and process improvements, championing problem-solving initiatives to reduce waste and elevate the experience within their respective departments.In addition, this strategic leader is responsible for developing the vision for, and leading the execution of, our customer experience initiatives. This includes collaborating with sales teams, digital, marketing, manufacturing sites and other departments to ensure they contribute to providing customers and their end consumers with a world class experience across multiple touchpoints. Responsibilities:Ensure fast and accurate CS response times in order entry, phones, and emails to achieve key performance metricsOversee order intake, order flow, and customer and consumer issue resolution processesUtilize Daily Management to monitor performance and identify opportunities for improvementDrive problem solving and continuous improvement efforts forward to elevate the experience and reduce wasteIdentify and champion improvement in ratings and reviews processDrive continuous improvement efforts to increase Customer Service productivity and service levelsLeverage and improve technology to drive efficiencies and improve the experienceAudit competitors and collect feedback from customers to gather data that provides meaningful insightsProblem-solve to identify and remedy gaps in the customer and consumer experiencesLead VSM and lean standard work events to reduce waste and elevate the experienceOther duties as assigned including participation on project teams outside of primary scopeActively coach and develop team membersDevelop strong partnerships with business stakeholders and especially with sales and the manufacturing sitesEnsure cross functional collaboration to deliver a world class experience throughout the entire purchase journeyQualificationsBachelor’s degree in business, marketing, communication, or another relevant fieldMinimum of 10 years relevant experience, including leadership of sizable teamsProven success in transforming a customer service organization and elevating the customer experienceAbility to travel as required, estimated at 20-25%Proficiency in Word, Excel, and PowerPoint with the ability to data mine and build presentationExperience and proven results utilizing lean and continuous improvement processes, preferredAdditional InformationEqual Employment OpportunityMasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Reasonable AccommodationsMasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].*Actual pay will vary based on qualifications and other factors
  • 14 Days Ago

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Sales Director - Director of Admissions
  • Bridgepointe Health Campus
  • Vincennes, IN FULL_TIME
  • JOIN TEAM TRILOGY Trilogy Health Services is looking for the BEST sales professional. If you are BEST in sales, have a desire to represent a service that makes a difference, we want to talk to you! We...
  • 24 Days Ago

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Director of Nursing
  • Infinity Healthcare Consulting
  • Vincennes, IN FULL_TIME
  • Now hiring - Director of Nursing (DON) COME JOIN OUR TEAM!!! ** New Wage Scale** ** Offering Daily Pay** A comprehensive benefit package includes: Excellent Pay Tuition Reimbursement Flexible Scheduli...
  • 21 Days Ago

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Activity Director
  • Aperion Care
  • Bridgeport, IL FULL_TIME
  • Activity Director SUMMARY: The Activity Director provides ongoing program of activities designed to meet, in accordance with the comprehensive assessment, the interests and the physical, mental, and p...
  • 21 Days Ago

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Maintenance Director
  • Infinity Healthcare Management
  • Jasper, IN FULL_TIME
  • Come join our amazing team at The Waters of Huntingburg! The Maintenance Director is responsible for planning, organizing, developing, and directing the overall operation of the maintenance department...
  • 24 Days Ago

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Housekeeping Director
  • Aperion Care
  • Bridgeport, IL FULL_TIME
  • SUMMARY: The primary purpose of the Housekeeping Manager is perform the day-to-day activities of the Housekeeping Department in accordance with current federal, state, and local standards, guidelines ...
  • 24 Days Ago

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0 Director of Customer Insights jobs found in Vincennes, IN area

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Senior Director, Finance Operations
  • MasterBrand Cabinets LLC
  • Jasper, IN
  • Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching l...
  • 3/29/2024 12:00:00 AM

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Assistant Director of Nursing
  • Brickyard Healthcare
  • Cynthiana, IN
  • We rely on ourAssistant Director of Nursingto assist with planning, coordinating, and managing the nursing department. W...
  • 3/29/2024 12:00:00 AM

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Director of Engineering - Own your own Franchise
  • Williamsonheckt
  • Vincennes, IN
  • Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professional...
  • 3/29/2024 12:00:00 AM

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Director of Business Development (East Coast)
  • True Rx
  • Washington, IN
  • Director of Business Development - Unlock Your Sales Potential! Are you ready to elevate your career? We're seeking a dy...
  • 3/29/2024 12:00:00 AM

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Assistant Director of Special Projects/VUJ Advancement
  • Vincennes University
  • Vincennes, IN
  • Salary: $35,000.00 - $38,000.00 Annually Location : Vincennes, IN Job Type: Full-Time Administrative & Professional Staf...
  • 3/29/2024 12:00:00 AM

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Director of Engineering - Own your own Franchise
  • Williamsonheckt
  • Jasper, IN
  • Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professional...
  • 3/29/2024 12:00:00 AM

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Human Resources
  • Skilled Nursing Facility
  • Vincennes, IN
  • Skilled Nursing Facility - SUMMARY: The primary purpose of Human Resources is to direct the human resources department i...
  • 3/28/2024 12:00:00 AM

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Assistant Director of Nursing - ADON - RN
  • The Villages at Oak Ridge
  • Washington, IN
  • JOIN TEAM TRILOGY: Our Assistant Directors of Nursing love Trilogy for the stability, meaningful work, and great team. I...
  • 3/25/2024 12:00:00 AM

Vincennes is a city in and the county seat of Knox County, Indiana, United States. It is located on the lower Wabash River in the southwestern part of the state, nearly halfway between Evansville and Terre Haute. Founded in 1732 by French fur traders, notably, François-Marie Bissot, Sieur de Vincennes for whom the Fort was named, Vincennes is the oldest continually-inhabited European settlement in Indiana and one of the oldest settlements west of the Appalachians. According to the 2010 census, its population was 18,423, a decrease of 1.5% from 18,701 in 2000. Vincennes is the principal city o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Director of Customer Insights jobs
$186,092 to $264,256
Vincennes, Indiana area prices
were up 1.3% from a year ago

Director of Customer Insights in Kennewick, WA
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
December 30, 2019
Director of Customer Insights in Portland, ME
One of the things we hear repeatedly is that customers really value their connections with individual pharmacists and staff.
December 30, 2019
Director of Customer Insights in Davenport, IA
“A deep ‘truth’ about the customer based on their behaviour, experiences, beliefs, needs or desires, that is relevant to the task or issue and ‘rings bells’ with target people.
January 29, 2020