Director of Customer Insights jobs in South Dakota

Director of Customer Insights develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Additionally, Director of Customer Insights requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Customer Logistics - CPG
  • Ryder System
  • Pierre, SD FULL_TIME
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)\

    Summary

    This Director Customer Logistics is part of our SET (Start-up Effectiveness Tea m) .

    The Director is primarily responsible for launching new facilities, operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue for multiple logistics/warehouse operations, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers at assigned accounts.

    Essential Functions

    • Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
    • Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.
    • Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations.
    • Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.
    • Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
    • Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement
    • Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts

    Additional Responsibilities

    • Performs other duties as assigned.

    Skills and Abilities

    • Excellent problem solving skills
    • Excellent oral and written communication skills with demonstrated leadership capabilities
    • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
    • Ability to work independently and as a member of a team
    • Flexibility to operate and self-driven to excel in a fast-paced environment
    • Capable of multi-tasking, highly organized, with excellent time management skills
    • Detail oriented with excellent follow-up practices
    • Ability to inspire and develop others
    • Ability to create and develop an inclusive and engaged work environment
    • Ability to effectively oversee management of Profit and Loss statements using data sets
    • Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred

    Qualifications

    • Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.
    • Master's degree preferred
    • Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required
    • Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
    • Six (6) years or more managing, leading and developing direct reports required
    • Six (6) years or more managing large multi-level teams required
    • Five (5) years or more P&L responsibility including forecasting and managing financial targets required
    • Five (5) years or more prior experience implementing a LEAN work environment preferred
    • Four (4) years or more managing customer KPIs required
    • Four (4) years or more managing customer relationship and interaction required
    • Three (3) years or more experience providing customer and senior level management presentations preferred
    • Some sales experience preferred
    • Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred

    DOT Regulated - No

    Travel - 60% - 70% estimated

    Applicants from California, Colorado, New Jersey, Connecticut, New York City, and Washington - Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc. The salary for this position ranges from $130,000 to $145,000. Salaries may be supplemented with a bonus as applicable and/or as business conditions allow

    Job Category: Logistics

    Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

    Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)\

    Current Employees:

    If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

    \#wd

  • 23 Days Ago

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Senior Data Analytics & Insights Manager
  • Careem
  • Karachi, SD FULL_TIME
  • About the role Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we’re i...
  • 18 Days Ago

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Service Technician, Compressor Technique-Sioux Falls, South Dakota
  • Atlas Copco Compressors LLC -North America Customer Center
  • Sioux Falls, SD FULL_TIME
  • Service Technician, Compressor Technique-Sioux Falls, South Dakota Functional area: Service Country: United States City: Sioux Falls Company name: Atlas Copco Compressors LLC Date of posting: Feb 12, ...
  • 1 Month Ago

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Director
  • Canton Area Preschool and Daycare
  • Canton, SD FULL_TIME
  • Canton Area Preschool and Childcare is looking for an experienced child care director to join our team. This individual must have a CDA or a degree in early childhood education, have a kindergarten en...
  • 1 Day Ago

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Marketing Director
  • Stone Group Architects
  • Sioux Falls, SD FULL_TIME
  • MARKETING DIRECTOR Stone Group Architects is currently seeking a Marketing Director with five plus years of marketing management experience in an architectural/engineering environment to join our team...
  • 20 Days Ago

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Catering Director
  • Minervas
  • Aberdeen, SD FULL_TIME
  • Caterting Director Ramkota Hotel and Conference Center Aberdeen Responsible for maximizing sales opportunities and profitability for the hotel and food and beverage department by: Booking , selling an...
  • 20 Days Ago

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Director
  • NY Kids Club
  • New York, NY
  • Job Type Full-time Description NY Kids Club & NY Preschool is New York's premier children's enrichment space and accredi...
  • 3/27/2024 12:00:00 AM

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Director
  • St. Johnsbury Athenaeum
  • Saint Johnsbury, VT
  • Job Description Job Description ST. JOHNSBURY ATHENAEUM DIRECTOR POSITION DESCRIPTION Job Title: Athenaeum Director Repo...
  • 3/26/2024 12:00:00 AM

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Director
  • Chick-fil-A
  • Clinton, MD
  • Chick-fil-A Woodyard Landing in Clinton, MD is looking for a passionate and experienced Director to lead a seasoned and ...
  • 3/25/2024 12:00:00 AM

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Director
  • The Anderson Search Group
  • Uvalde, TX
  • Director of Client Engagement and Deposit Strategy The Anderson Search Group has been engaged by one of our top clients ...
  • 3/25/2024 12:00:00 AM

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DIRECTOR
  • The Muscogee Nation
  • Okmulgee, OK
  • MUSCOGEE (CREEK) NATION Seeking a DIRECTOR Description: The Director of Community Research and Development acts as a con...
  • 3/25/2024 12:00:00 AM

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Director
  • LEADERS OF TOMORROW LEARNING ACADEMY
  • Austell, GA
  • Job Description Job Description Oversee day to day operation of the Program Site. Facilitate administrative responsibili...
  • 3/25/2024 12:00:00 AM

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Director
  • Visa
  • Homestead, FL
  • Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions...
  • 3/24/2024 12:00:00 AM

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Director
  • Gen II Fund Services LLC
  • Dallas, TX
  • New York City-based Private Equity Fund Administration Firm is looking for a Director to manage Private Equity funds. Pr...
  • 3/24/2024 12:00:00 AM

South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Director of Customer Insights jobs
$180,914 to $256,903

Director of Customer Insights in Queens Village, NY
These may include primary research, 3rd party research, brand wave studies, voice of the customer, and online surveys.
January 23, 2020
Director of Customer Insights in Wichita, KS
Set the analytics roadmap to drive the goals of the business.- Own the analytics for one or more product areas, lead planning, execution and delivery of projects for that area(s), manage stakeholders and internal customer/client needs/requests.
January 25, 2020
Director of Customer Insights in Killeen, TX
In addition to those, digital capabilities come with their own sources of real-time digital insight to help keep customers’ needs and experience in focus as you plan and execute your marketing efforts.
December 17, 2019