Director of Customer Insights jobs in Portland, OR

Director of Customer Insights develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Additionally, Director of Customer Insights requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Category & Customer Insights Manager
  • Reser's Fine Foods
  • Beaverton, OR FULL_TIME
  • General Summary

    The Category & Customer Insights Manager is responsible for creating reports and other analytical tools to translate category, brand, and retailer-based insights into actionable and measurable short- and long-term strategies and plans for growth across the Reser’s brand portfolio.

    Benefits and Culture We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser's offers choices whenever possible, because we recognize the diverse and ever changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.

    We strive to be your Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees want to build a lasting career.

    Visit our website to learn more about our competitive benefit programs - https://www.resers.com/careers/#benefits

     

    Principle Duties and Responsibilities

    1. Works with the Sr. Manager of Customer Marketing & Analytics and Brand teams to support execution of strategic growth plans.

    2. Expert in syndicated research and analytical tools (e.g., Circana/IRI, ACNielsen, 84.51/Kroger) used to analyze and report on category performance, shopper behavior, market trends, and competitive activities, to identify key insights that inform marketing and sales strategies.

    3. Develops reports and frameworks to collect, analyze, and present internal and external data for review and distribution.  

    4. Aligns with Brand and Sales teams to assess performance of brand and customer marketing campaigns, including but not limited to, promotion strategies, at-shelf merchandising tactics, and key trade initiatives. 

    5. Collaborates across departments to provide critical analyses, reporting or special project work.

    6. Proactively reviews and reports on competitive channel activity for key brands, customers, and geographies.

    7. Works with Sales teams for preparation of key customer appointments, as needed.

    8. Leads category and sales channel research and custom database management.

     

    Job Specifications

    1. Bachelor’s degree in Business Administration, Marketing or a related field and 7 or more years’ experience in marketing, category management, consumer insights; or MBA and 5 or more years’ experience performing market research preferred.

    2. Expert in syndicated marketing analytics tools and software platforms for consumer-packaged goods

    3. Proficient in data-driven decision-making and problem-solving skills.

    4. Strong understanding of consumer behavior, retail trends, and customer insights.

    5. Ability to convey stories using charts and graphs.

    6. Excellent project management and organizational skills, with ability to manage multiple projects simultaneously. 

    7. Strong communication and presentation skills.

    8. Strong PC skills, with expertise in Microsoft Office Suite.

    9. Team player with the ability to collaborate cross-functionally.

    10. Results- and detail-oriented, curious, and driven to excellence.

     

     

    Working Conditions

    1. Work is primarily performed in an office environment with periods of sitting at a desk working on a computer.

    2. May spend up to 10% of time on travel.

     

  • 11 Days Ago

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Talent Insights and Workforce Analyst
  • Legacy Health
  • PORTLAND, OR FULL_TIME
  • Overview The Workforce Planning Analyst is key contributor to the ongoing development and implementation of workforce planning efforts. This role will analyze data and complete assessments to support ...
  • 21 Days Ago

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Marketing Insights Analyst
  • LiveMarket
  • Portland, OR CONTRACTOR
  • The Marketing Insights Analyst, will play a key role in optimizing organizational efficiency through the analysis of large datasets.Responsibilities:Analyzing large data sets to identify best practice...
  • 7 Days Ago

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Consumer Insights Analyst
  • Fisher Investments
  • Camas, WA FULL_TIME
  • Overview Are you passionate about learning what motivates people? Do you want to have a meaningful impact and help grow our global business? As a Consumer Insights Analyst, you will report to the Mark...
  • 1 Month Ago

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Director, Customer Service - Healthcare Experience and Advocacy *Remote
  • Providence
  • Beaverton, OR OTHER
  • DescriptionProvidence Health Plan caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitmen...
  • 22 Days Ago

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Director
  • Little Einsteins Spanish School
  • Beaverton, OR FULL_TIME
  • Responsibilities:- Develop and implement strategic plans and initiatives to achieve the organization's goals and objectives- Provide leadership and guidance to staff members, ensuring effective commun...
  • 1 Month Ago

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0 Director of Customer Insights jobs found in Portland, OR area

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Director of Nursing
  • Clinical Management Consultants
  • Portland, OR
  • An Ambulatory Surgery Center, located in an affluent, safe, and family-friendly city southwest of Portland, OR, is seeki...
  • 3/28/2024 12:00:00 AM

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Executive Director
  • RIVER VIEW CEMETERY INC
  • Portland, OR
  • Overview To lead a 143-year-old, not-for-profit endowment care cemetery, for-profit funeral home and foundation in Portl...
  • 3/27/2024 12:00:00 AM

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Director of Nursing
  • Sage Search Group
  • Portland, OR
  • Some insight into the company: They are a privately held company, manages senior living and health care communities, res...
  • 3/26/2024 12:00:00 AM

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IT Director
  • Ledgent Technology
  • Wilsonville, OR
  • IT Director Wilsonville, OR (MUST BE LOCAL) 135-150k PLUS BONUS (DOE and Education) Direct Hire-Full Time . Ledgent Tech...
  • 3/26/2024 12:00:00 AM

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Executive Director - OR
  • Circular Action Alliance
  • Portland, OR
  • The Company Circular Action Alliance (CAA), a 501(c)3, is poised to be a leader in changing how packaging is designed, r...
  • 3/25/2024 12:00:00 AM

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Executive Director
  • Careerbuilder
  • Portland, OR
  • Benefits: COLT provides a competitive benefits package, including 100% employer-paid health, vision, and dental coverage...
  • 3/25/2024 12:00:00 AM

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Executive Director
  • NVISION Eye Centers
  • Portland, OR
  • Overview: NVISION Eye Centers, a prominent provider of ophthalmic physician services, is seeking a dynamic and seasoned ...
  • 3/25/2024 12:00:00 AM

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Executive Director
  • Private Posting
  • Vancouver, WA
  • Job Description Job Description Our client is a well-established leader in the Pacific Northwest for senior living accom...
  • 3/24/2024 12:00:00 AM

Portland is the largest and most populous city in the U.S. state of Oregon and the seat of Multnomah County. It is a major port in the Willamette Valley region of the Pacific Northwest, at the confluence of the Willamette and Columbia rivers. As of 2017, Portland had an estimated population of 647,805, making it the 26th-largest city in the United States, and the second-most populous in the Pacific Northwest (after Seattle). Approximately 2.4 million people live in the Portland metropolitan statistical area (MSA), making it the 25th most populous MSA in the United States. Its Combined Statist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Director of Customer Insights jobs
$213,888 to $303,727
Portland, Oregon area prices
were up 3.9% from a year ago

Director of Customer Insights in Kennewick, WA
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
December 30, 2019
Director of Customer Insights in Portland, ME
One of the things we hear repeatedly is that customers really value their connections with individual pharmacists and staff.
December 30, 2019
Director of Customer Insights in Davenport, IA
“A deep ‘truth’ about the customer based on their behaviour, experiences, beliefs, needs or desires, that is relevant to the task or issue and ‘rings bells’ with target people.
January 29, 2020