Director of Customer Insights jobs in Pennsylvania

Director of Customer Insights develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Additionally, Director of Customer Insights requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director/Associate Director, Insights (Hybrid- Exton, PA)
  • SPHERIX GLOBAL INSIGHTS US INC
  • Exton, PA FULL_TIME
  • Overview

    The primary role of the Director/Associate Director, Insights is to support and provide disease area expertise to the end-to-end insights generation process using our proprietary market research data across a therapy area. The position reports to the Franchise Head/Director and is based in Exton, PA.

    Key Responsibilities

    To add incremental value to the Spherix report production and insights generation process:

    • Develop framework for data visualization, typically in PowerPoint format
    • Check survey links as needed and track changes to ensure survey logic is accurate
    • Write a first pass on reports including key takeaways and executive summaries to translate data into insightful reports
    • Keep up to date with disease landscape
    • Proofread final reports and provide peer reviews
    • Provide fresh (methodologically sound) content and revisions for questionnaires that will provide actionable insights
    • Provide direction to analysts to ensure accurate data collection and population
    • Oversee the tracking of changes and managing version control of questionnaires

    To assist with client management and presentations:

    • Attend client readouts, track follow-up requests, and provide ad-hoc deliverables
    • Develop customized client presentations containing additional relevant analyses beyond those provided within the syndicated report

    To provide assistance to marketing and business development

    • Work with marketing and insights analyst to ensure that the report offerings are properly positioned in external materials
    • Work within HubSpot as needed
    • Identify potential business development opportunities

    Key Deliverables

    • Detail-oriented documentation of on-going syndicated questionnaires and reports
    • Development of content to be included in the on-going publications
    • Timely delivery of questionnaires, templates, and high quality/insightful report materials
    • Active input into the strategy for the franchise including targeted clients/compounds, management of the advisory boards, working with patient advocacy groups and presentations at key medical conferences
    • Customized client reports for read-outs and presentation of data
    • Ad-Hoc deliverables based on the client questions/requests

    Education & Experience

    • Bachelor’s degree required; advanced degree preferred
    • Required working knowledge and experience using Microsoft PowerPoint
    • Comfort using Microsoft Excel and SPSS
    • Experience in the pharmaceutical researched preferred but not required
    • Extremely strong attention to detail
    • Proven track record of writing skills, highlighting the capacity to explains complex therapeutic and commercial points
    • Consistent track record of delivering against objectives
    • Proficient writing skills

    What You Bring

    • You are a self-starter who is comfortable working independently and without routine management supervision
    • Your inherently curious mind will be naturally inclined to the scientific and the analytical
    • You enjoy making progress towards your goals and are task oriented
    • You embrace change and innovation, working collaboratively with teammates
    • You have strong attention to detail and are flexible working across multiple projects at the same time
    • You seek a working environment populated by dynamic professionals with a team-oriented approach to building a best in class insights business

    Generous Benefits Package

    • Competitive pay and an annual performance-based bonus
    • 20 Days PTO per year and Christmas to New Years paid vacation
    • Summer Fridays Memorial Day to Labor Day
    • Competitive 401k with company match

    Interested candidates should submit a resume with cover letter stating why this role is of interest and what attributes you will bring to the Spherix team. 

    About Spherix

    At Spherix, we are a hyper-focused market intelligence firm that leverages our proprietary network of Health Care Practitioners (HCPs) to provide actionable insights to our clients so that they can make better decisions.  We specialize in select dermatology, gastroenterology, nephrology, neurology, ophthalmology, and rheumatology markets.

    Our leadership team has extensive client-side experience in biopharmaceutical brand management and strategic marketing, coupled with a passion for the specialty markets that they cover.  Our therapy teams intimately understand each therapeutic market and effectively partner with our clients.  In addition, Spherix Global Insight’s proprietary network allow us to not only rapidly turnaround research, but it also ensures a high-quality respondent base that is engaged in the research process.

    Spherix Global Insights has a passionate team of professionals that is driven by helping customers turn information into insights.  Our proprietary approach and our passionate team have allowed the company to grow rapidly over the past five years. 

    Recognized by the Philadelphia Business Journal as one of the fastest growing businesses in Philadelphia- Award:  Soaring 76 – 2019, 2020, 2021, 2022, 2023

    Recognized by the Entrepreneurs’ Forum as one of the fastest growing privately held business in the region- Award:  Philadelphia 100- 2019, 2020, 2021, 2022

  • 17 Days Ago

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Sales Director
  • SPHERIX GLOBAL INSIGHTS US INC
  • Exton, PA FULL_TIME
  • Job Description – Sales DirectorThe primary role of the Sales Director at Spherix Global Insights is to lead the sales strategy for identified franchises and accounts and to develop long-term relation...
  • 17 Days Ago

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Analyst, Customer Insights (IT)
  • DAVITA
  • Malvern, PA FULL_TIME
  • 2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America Job Title: Analyst, Customer Insights General Purpose of the Job The IT Customer Insights Analyst will be respons...
  • 10 Days Ago

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Director of Commercial Insights and Strategic Pricing
  • Free Market Health
  • PITTSBURGH, PA FULL_TIME
  • Overview Free Market Health is seeking an experienced analytical leader, who can bring requisite industry and analytical expertise for both internal and external customer teams. This is an analytical ...
  • 14 Days Ago

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Director, Consulting & Insights Talent & OD
  • Visa
  • Reading, PA FULL_TIME
  • Job Description Job Description The Global Talent Management team creates the insights, strategies & practices required to unlock the full potential of our teams and talent, and ensure we have the lea...
  • 16 Days Ago

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Associate Director, Oncology Insights Lead (Remote)
  • Jazz Pharmaceuticals
  • Philadelphia, PA FULL_TIME
  • Overview If you are a Jazz employee please apply via the Internal Career site Jazz Pharmaceuticals plc (NASDAQ: JAZZ) is a global biopharmaceutical company whose purpose is to innovate to transform th...
  • 24 Days Ago

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Director of IT
  • Clinical Management Consultants
  • Othello, WA
  • A reputable hospital that is committed to deliver exceptional healthcare services to the surrounding community in Centra...
  • 3/29/2024 12:00:00 AM

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Director
  • Primrose School of Oaks
  • Phoenixville, PA
  • Job Description Job Description Build a brighter future for all children. As Child Care Director of Primrose School of P...
  • 3/29/2024 12:00:00 AM

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Technical Director/Director
  • CGTN America
  • Washington, DC
  • CGTN is hiring a Technical Director/Director to join our team in Washington D.C. The successful candidate will work well...
  • 3/29/2024 12:00:00 AM

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Director
  • Visa
  • Homestead, FL
  • Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions...
  • 3/29/2024 12:00:00 AM

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Lifestyle Director
  • Resort Lifestyle Communities
  • Tallahassee, FL
  • Resort Lifestyle Communities is accepting applications for a Lifestyle Director who will work closely with our residents...
  • 3/29/2024 12:00:00 AM

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Director
  • St. Johnsbury Athenaeum
  • Saint Johnsbury, VT
  • Job Description Job Description ST. JOHNSBURY ATHENAEUM DIRECTOR POSITION DESCRIPTION Job Title: Athenaeum Director Repo...
  • 3/26/2024 12:00:00 AM

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Director
  • Chick-fil-A
  • Clinton, MD
  • Chick-fil-A Woodyard Landing in Clinton, MD is looking for a passionate and experienced Director to lead a seasoned and ...
  • 3/25/2024 12:00:00 AM

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Director
  • The Anderson Search Group
  • Uvalde, TX
  • Director of Client Engagement and Deposit Strategy The Anderson Search Group has been engaged by one of our top clients ...
  • 3/25/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Director of Customer Insights jobs
$204,893 to $290,955

Director of Customer Insights in Queens Village, NY
These may include primary research, 3rd party research, brand wave studies, voice of the customer, and online surveys.
January 23, 2020
Director of Customer Insights in Wichita, KS
Set the analytics roadmap to drive the goals of the business.- Own the analytics for one or more product areas, lead planning, execution and delivery of projects for that area(s), manage stakeholders and internal customer/client needs/requests.
January 25, 2020
Director of Customer Insights in Killeen, TX
In addition to those, digital capabilities come with their own sources of real-time digital insight to help keep customers’ needs and experience in focus as you plan and execute your marketing efforts.
December 17, 2019