Salary Company Skills How To Become Job Openings

Director of Customer Insights jobs in Nevada

Director of Customer Insights develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Additionally, Director of Customer Insights requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Director of Customer Insights jobs

W
Customer Service Representative - Full Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Las Vegas, NV FULL_TIME

  • Williams-Sonoma Inc. 

      Customer Service Representatives – Work from Home!
    Now hiring Full-Time staff until July 2024
     

    Applicants must reside from: Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Idaho, Kansas, Maryland, Minnesota, Mississippi, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Utah, Virginia, or Wisconsin

     

    Why you and why us?

    Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. 

    What Benefits do you offer?

    • 40% Discount on most merchandise!
    • Fun contests / rewards and recognition programs
    • Paid Training from the comfort of your home
    • Benefits ranging from Medical, Dental, Life, 401k w/ company match, and impressive PTO package
    • Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
    • Pay = $15.00/hr *compensation may differ due to individual state wage requirements*

    Essential Functions: The nuts and bolts

    • Address customer questions and concerns regarding product and delivery information
    • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
    • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
    • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
    • Perform other duties as assigned

    Qualifications: What you need to apply

    • High School diploma or GED
    • 1 – 2 years previous customer service experience
    • Experience in a performance-based or metric-driven environment
    • Strong ability to communicate both verbally and written with capable data entry skills

    Important Facts: MUST HAVE THESE FOR CONSIDERATION

    •  Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
    •  Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
     
    Technology Requirements Overview:

    In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

    Devices not acceptable:

    Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

    Operating Systems:

    • Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
    • Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
    • Mac IOS 12 or newer 

    What if I have an Education or Enterprise edition of Windows?

    Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

    What if I am using a Windows Insider version of Windows?

    Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

    What if I am using an older version of Windows?

    We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

    What kind of software do I need?

    A PC that is fully updated with all current windows AND all optional updates, as these are device specific for  your system and can affect Audio and other performance if not updated.

    What antivirus protection do I need?

    You must have an anti-virus program running on your computer.  Microsoft Defender is sufficient and already installed on most Windows based computers.

    Web Browser:

    Our systems work best using Google Chrome.  Other browsers may not work.  If this is the case, we will ask you to install Chrome.

    Processor:

    Random Access Memory (RAM):

    • 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

    Internal Storage:

    You must have enough free space available to both install needed systems and run these systems effectively.

    Display/Monitor:

    Minimum Optimal Screen Resolution:

    • 1920x1080

    Devices and peripherals needed:

    • External mouse* (wired preferred)
    • Keyboard (wired preferred)
    • Webcam (will be utilized for Training and meetings) 
    • USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable)
      • “Unified Communications” type headset
      • “Gaming” headsets if they meet requirements
      • We highly recommend you have the following headsets for best results during your employment. 
        • Plantronics Blackwire 3210/3220
        • Jabra Evolve 20 UC
        • Other recommendations will be included in the system requirements documentation provided later in the process
      • Headset models NOT supported
        • MPOW 
        • Cyber Acoustics
        • Logitech H390 (with windows 11 based computers) 
        • NUBOW
     

    *We do not recommend using built-in laptop trackpads

    Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
     

     


     

     

     

     

  • Just Posted
Apply this Job
S
Market Insights Manager
  • Stonegate Advisors
  • Las Vegas, NV FULL_TIME
  • Stonegate Advisors is seeking to hire a Marketing Research Manager with 3-5 years of market research experience who is looking to advance his or her career path in market insights. This researcher is ...
  • 2 Months Ago
Apply this Job
Z
Regional Director, Customer Care
  • Zenith American
  • Las Vegas, NV OTHER
  • Title: Regional Director, Customer Care Department: Customer Care Bargaining Unit: NBU Grade: N/A Position Type: Exempt Hours per Week: 40 Position Summary The Regional Director, Customer Care provide...
  • 25 Days Ago
Apply this Job
Z
Director, Customer Experience
  • Zappos.com
  • Las Vegas, NV FULL_TIME
  • Welcome! You made it to the job description page! At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe...
  • 2 Months Ago
Apply this Job
I
Director, Customer Success
  • IGT
  • Las Vegas, NV FULL_TIME
  • Location: Las Vegas, NV, US, 89119 Requisition ID: 14675 IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and reg...
  • 2 Months Ago
Apply this Job
W
Concierge - Phones - Work from Home
  • Williams-Sonoma Inc. Customer Care Centers
  • Las Vegas, NV FULL_TIME
  • INTERNAL JOB POSTING ALERT POST DATE: 2/05/2024 END DATE: 2/19/2024 POSITION TITLE: Care Center - Concierge Phones STATUS: Full-Time, Non-Exempt Position DEPARTMENT: 3031 GRADE: 5 - Starting wage is $...
  • 1 Day Ago
Apply this Job
View All Director of Customer Insights Jobs

Director of Customer Insights jobs at Popular Companies

B
Executive Director
  • Brickyard Healthcare
  • Indianapolis, IN
  • We rely on our Executive Director to execute all areas of need for the organization including management in the followin...
  • 5/8/2024 12:00:00 AM
Apply this job
C
Director
  • Chick-fil-A
  • Ocean Township, NJ
  • · We are in search of upper leadership at a young store. Director position at Chick-fil-A, the role typically involves o...
  • 5/8/2024 12:00:00 AM
Apply this job
A
Executive Director
  • Ambercare
  • Las Cruces, NM
  • Ambercare is looking for a full-time Executive Directorto join our fast growing hospice team in the city of Las Cruces! ...
  • 5/7/2024 12:00:00 AM
Apply this job
U
Director of Operations
  • Uncommon Schools
  • Camden, NJ
  • Company Description Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outs...
  • 5/7/2024 12:00:00 AM
Apply this job
S
Director, Clinic
  • Sanford Health
  • Alexandria, MN
  • Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the Unite...
  • 5/5/2024 12:00:00 AM
Apply this job
U
Photo Director
  • ULINE
  • Pleasant Prairie, WI
  • Photo Director Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Bring your eye for impeccable photog...
  • 5/4/2024 12:00:00 AM
Apply this job
A
Agency Director
  • Ambercare
  • Clovis, NM
  • >> We offer our team the best << Medical, Dental and Vision Benefits Continued Education PTO Plan Retirement Planning Li...
  • 4/23/2024 12:00:00 AM
Apply this job
S
Executive Director
  • Sunrise Senior Living
  • Fairfax, VA
  • Overview "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an e...
  • 4/23/2024 12:00:00 AM
Apply this job
View All Director of Customer Insights Jobs

About Nevada

Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin. Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Director of Customer Insights jobs
$207,338 to $294,420

Most Popular Cities in Nevada for Director of Customer Insights Jobs

What does a Director of Customer Insights do?

Director of Customer Insights in Queens Village, NY
These may include primary research, 3rd party research, brand wave studies, voice of the customer, and online surveys.
January 23, 2020
Director of Customer Insights in Wichita, KS
Set the analytics roadmap to drive the goals of the business.- Own the analytics for one or more product areas, lead planning, execution and delivery of projects for that area(s), manage stakeholders and internal customer/client needs/requests.
January 25, 2020
Director of Customer Insights in Killeen, TX
In addition to those, digital capabilities come with their own sources of real-time digital insight to help keep customers’ needs and experience in focus as you plan and execute your marketing efforts.
December 17, 2019