Director of Customer Insights jobs in Methuen, MA
Director of Customer Insights develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Additionally, Director of Customer Insights requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Director of Customer Insights jobs
- Amazon
-
North Reading, MA
FULL_TIME
-
DESCRIPTION
We are seeking a seasoned data professional with a passion for delivering insightful and influential solutions to ambiguous problems. This person should be a practiced professional who utilizes data, statistics, visualization, and data science to impact within cross-functional teams. The ideal candidate will possess the ability to think holistically about complex problems, knowledge of how different robotics subsystems work, and will be adept at defining and executing projects that enhance our causal attributions and models.
Key job responsibilities
You will work cross-functionally with other data, product development, and customer support teams throughout the organization to deliver projects aimed at characterizing, monitoring, and improving the performance of our robotic automation technology across all of Amazon's network including Fulfillment Centers, Sortation Centers, and Air Gateways. In this role, you will use a combination of unified and disparate data sources to uncover insights delivered through decision-driving data white-papers and automated data visualizations to influence the development and deployment of cutting-edge robotic technology. You will work with Data Scientists, Data Engineers, and Product Managers to define and deliver world class data manipulation tools and insights to shape the robotic technology landscape.
A day in the life
• Engage with management and diversified customer groups to learn the needs and recommend business intelligence solutions.
• Partner with data and operations teams to define the scope of data elements and data structure that the team should leverage to enable capabilities.
• Design, implement, and work with platforms that provide business teams ad-hoc access to large datasets (e.g. data visualization tools for non-tech business users)
• Own the design, development, and maintenance of ongoing metrics, reports, dashboards, etc. to drive key business choices.
• Make recommendations for new metrics, techniques, and strategies to improve causal attributions.
About the team
The Performance Analytics and Field Insights (P&I) team specializes in developing analytics products and services that enables the service and support teams to proactively monitor and assess the performance of all AR solutions, across all customers. This team, with its expertise in robotics products and operational knowledge, generates insights regarding the performance, adoption, and reliability of AR solutions. Adopting a product-focused approach, P&I delivers analytics services that provide a deeper understanding of the AR network, including its operational aspects and the impact these have on system performance.
We are open to hiring candidates to work out of one of the following locations:
North Reading, MA, USABASIC QUALIFICATIONS
- Master's degree in statistics, data science, or an equivalent quantitative field
- 10 years of professional or military experience
- 5 years of SQL experience
- Experience programming to extract, transform and clean large (multi-TB) data sets
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with AWS technologies
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience with theory and practice of information retrieval, data science, machine learning and data mining
- 8 years of relevant experience in areas such as data analytics, data science, data modeling, and statistical analysis and modeling.
- Expertise in storytelling with data and drafting data-rich narratives that can influence decision-making by the support teams and leadership.
- Experienced in leading analytics team and mentoring/coaching junior team membersPREFERRED QUALIFICATIONS
- Experience working directly with business stakeholders to translate between data and business needs
- Experience managing, analyzing and communicating results to senior leadership
- Proven problem-solving skills, project management skills, attention to detail, and exceptional organizational skills
- Knowledge in building advanced visualizations in Tableau
- Proven track record of taking end-to-end ownership and driving results; demonstrated ability to manage multiple projects - work prioritization, planning, task delegation, and coordination across functional teams
- Excellent communication (verbal and written) and interpersonal skills, and an ability to effectively communicate with both business, leadership, and technical teams
- Ability to deal with ambiguity, complexity, and competing objectives in a fast-paced environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. - 28 Days Ago
- Amazon
-
North Reading, MA
FULL_TIME
- DESCRIPTIONAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’l...
- 1 Month Ago
- R.W. Hatfield Co., Inc.
-
Haverhill, MA
FULL_TIME
- Customer Service Haverhill (Ward Hill Park) manufacturing company has opening for Customer Service. Duties include, but not limited to, answering phones, data and order entry and expediting, general o...
- 17 Days Ago
- Panacea Wellness
-
Beverly, MA
FULL_TIME
- In mythology, Panacea is the Greek goddess of universal remedy. The daughter of Asclepius, she represents the healing of illness through the power of herbs. At Panacea Wellness, we provide the highest...
- 6 Days Ago
- Panacea Wellness
-
Beverly, MA
FULL_TIME
- In mythology, Panacea is the Greek goddess of universal remedy. The daughter of Asclepius, she represents the healing of illness through the power of herbs. At Panacea Wellness, we provide the highest...
- 6 Days Ago
- Jobs for Humanity
-
Newburyport, MA
FULL_TIME
- Company DescriptionJobs for Humanity is partnering with Safelite to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refuge...
- 7 Days Ago
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0 Director of Customer Insights jobs found in Methuen, MA area
- Keros Therapeutics
-
Lexington, MA
- Job Summary You will play a critical role in ensuring the safety and efficacy of our pharmaceutical biologics. You'll le...
- 4/24/2024 12:00:00 AM
- firstPRO, Inc
-
Andover, MA
- A well-established financial services firm seeks a highly motivated and results-oriented professional to lead all aspect...
- 4/24/2024 12:00:00 AM
- MCR Hotels
-
Peabody, MA
- Sales Director SpringHill Suites Peabody, 43 Newbury Street, Peabody, Massachusetts, United States of America Req #6220 ...
- 4/22/2024 12:00:00 AM
- PepGen
-
Boston, MA
- PepGen is looking for a highly motivated Associate Director or Director level Biomarker scientist who will contribute to...
- 4/22/2024 12:00:00 AM
- Pepgen
-
Boston, MA
- PepGen is looking for a highly motivated Associate Director or Director level Biomarker scientist who will contribute to...
- 4/21/2024 12:00:00 AM
- Sunrise Senior Living
-
Burlington, MA
- Overview "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an e...
- 4/17/2024 12:00:00 AM
- Cortland Dental & Braces - a Benevis company
-
Chelsea, MA
- *Please note: this position is located in Chelsea, MA. Overview: Job Summary: T his position is responsible for the assi...
- 4/7/2024 12:00:00 AM
- Aramark
-
Boston, MA
- Job Description The Catering Services Director is responsible for planning and leading the entire catering operation acr...
- 4/5/2024 12:00:00 AM
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