Director of Customer Insights jobs in Minnesota

This position requires 60 days in person training at our Foley, MN location before remote work is possible.

We are currently seeking 12:30PM-10PM and every 4th weekend availability.

If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses.

What is an Answering Service Operator?

Our technology enables us to be a virtual extension of our customers' teams and make a direct impact on their businesses every day. If you're a strong typist who loves tech, and customer service, read on!

Overview

As an extension of our customer's office, the Operator role is one of the most important at Elation Answering Service. Every interaction is an opportunity to carry out our mission of treating callers the way you want to be treated – they do not call it the Golden Rule for nothing!

Our Accountabilities

• Adhere to Elation Answering Service call-handling expectations, limiting personal bias while answering calls professionally in your own tone.
• Create exceptional caller experiences that deliver meaningful connections with customers and callers.
• Maintain accuracy, mindfulness, and strong attention to detail in written communication. Cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
• Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously.
• Precisely and consistently follow call-handling instructions on every call. Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen.

Your Key Attributes

• You display a certain ease and grace under pressure. Your positivity and can-do attitude are amplified when you are handling multiple tasks at once. You are adaptable and coachable.
• You diligently follow instructions yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a fantastic virtual first impression for a wide variety of businesses.
• Your ability to understand and anticipate your customer's needs. You are service-oriented.
• Your laser focus and high attention to detail allow you to accurately depict the spirit of a message while distilling the content to ensure it is concise, relevant, and meaningful to coworkers and to the customer. You are incredibly well-written.
• You are a team player, both reliable and present in your role. Your leaders and co-workers can count on you to do what you say you'll do.
• You are positive and professional with a high degree of emotional intelligence.

Working conditions

Normally work takes place in an open office, call center environment with a diverse employee population. This is a coverage position that requires the ability to work a predictable and consistent schedule. It requires the ability to sit/stand and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse in a fast-paced, high-volume environment. It requires the ability to communicate effectively with a diverse audience in person, by phone, and by computer. Applicants must be 17 years of age or older to apply.

Elation Answering Service is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!

We are currently seeking full-time and part-time positions for weekends. Other shift times may be available after training and with experience and tenure.

Customer Elation provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Part-time

Pay: From $18.20 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Work setting:

• Hybrid work

Application Question(s):

• You are aware that this position requires 60 days of in person training at our Foley, MN location before remote work is possible?

Work Location: Hybrid remote in Foley, MN 56329