Director of Customer Insights jobs in Massachusetts

Director of Customer Insights develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Additionally, Director of Customer Insights requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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SaaS Finance Director - Remote
  • Driven Insights
  • Springfield, MA FULL_TIME
  • Job Summary: Looking to build upon your track record as a SaaS finance professional in a rapidly growing segment of the financial services industry? You will work tightly with our clients and the Driven Insights accounting & finance team. Manage day-to-day finance operations as detailed herein for Driven Insights' clients. You'll be part of a collaborative, fast-paced work environment, where hitting deadlines is a way of life and details matter. The opening is immediate.

    Location: Work from Home 

    THE PERKS

    • Medical (including flexible spending account), Life, and Disability Insurance
    • Flextime
    • Generous PTO Policy
    • Permanent Work from Home
    • Amazing culture & team
    • Growth opportunities abound – multiple tracks to choose from
    • Company 401k Contribution
    • Loads of Tech Gear, including 3 monitors, laptop, etc.
    • Annual In-Person Get Together

    JOB RESPONSIBILITIES

    • Lead & manage cash flow, budget & scenario planning
    • Identify, measure, analyze and report upon SaaS KPI (key performance indicators)
    • Ensure the accuracy of financial and SaaS metric data (SaaSOptics & QuickBooks)
    • Coach non-finance client executives on strategic SaaS KPI usage and management of their respective department’s budget
    • Extensive scenario modeling to drive strategic decisions on topics ranging from pricing, to cash impact from changes to payment terms, product development investment ROI or changes in EBITDA based on different department spend/revenue strategies.
    • Proactively monitor sales tax liability, ensuring compliance as clients grow and compliance landscape evolves, coordinating with  client CPA and Driven Insights team
    • Handle client vendor and bank relationships
    • Facilitate purchase requisition and expense review & approval
    • Execute strategic projects (eg: due diligence, fundraising requests) following CFO guidance
    • Own, evolve internal client finance processes to promote efficiency, ensure data accuracy
    • Manage accounting and finance-related technology from QuickBooks to subscription management tool to credit card processor to business intelligence toolset
    • Ensure compliance with local, state, and federal government requirements

    ADDITIONAL RESPONSIBILITIES

    • Assumes other special activities and responsibilities as required. These include projects such as researching and implementing new technology for internal and customer use, as well as process improvement initiatives.

    REQUIRED SKILLS AND ABILITIES

    • Strong QuickBooks Online experience. Xero, Intacct & NetSuite are a plus to have.
    • Exceptionally strong Microsoft Excel financial modeling skills with track record of building and maintaining sophisticated cash flow and GAAP-compliant budget models
    • Firm grasp on current SaaS-specific sales tax compliance requirements and liability management, including usage of sales tax liability management tool like Avalara
    • Deep experience with subscription billing enterprise software solutions such as SaaSOptics or Zuora and fluency in SaaS KPIs
    • Sound written and verbal communication skills
    • Proven analytical, problem-solving, critical thinking, decision-making & project management skills
    • Willing to work at a high level of intensity and fast pace to support the needs of rapidly growing businesses
    • Flexible and able to handle multiple projects at one time while maintaining incredible attention to detail
    • Maintain a positive, solutions-focused attitude
    • Ability to use good judgement and keep client information confidential
    • Deliver consistent excellent customer service to internal/external customers, colleagues and management

    EDUCATION AND EXPERIENCE

    • Bachelor's Degree in Finance, Accounting or Business Administration
    • Master’s in Business Administration and/or CPA license preferred
    • 10 years collective experience as an Accounting Manager/Controller & Manager/Director of Finance in SaaS firm(s)

    PHYSICAL REQUIREMENTS

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Office Environment:
      • Prolonged periods sitting at a desk and working on a computer.
      • Must constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
      • Must be able to lift laptop and reams of paper
    • Infrequent travel to Driven Insights headquarters in MA for professional development activities (once it is safe to do so)
  • 1 Month Ago

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SaaS Finance Director - Remote
  • Driven Insights
  • Worchester, MA FULL_TIME
  • Job Summary: Looking to build upon your track record as a SaaS finance professional in a rapidly growing segment of the financial services industry? You will work tightly with our clients and the Driv...
  • 1 Month Ago

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SaaS Finance Director - Remote
  • Driven Insights
  • Boston, MA FULL_TIME
  • Job Summary: Looking to build upon your track record as a SaaS finance professional in a rapidly growing segment of the financial services industry? You will work tightly with our clients and the Driv...
  • 1 Month Ago

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SaaS Finance Director - Remote
  • Driven Insights
  • Amherst, MA FULL_TIME
  • Job Summary: Looking to build upon your track record as a SaaS finance professional in a rapidly growing segment of the financial services industry? You will work tightly with our clients and the Driv...
  • 1 Month Ago

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Director, Strategic Analysis and Insights
  • Fidelity Investments
  • Boston, MA OTHER
  • Job Description: Director, Strategic Analysis and Insights Would you like to play a central role in helping millions of Fidelity’s customers reach their goals and live the lives they always dreamed of...
  • 3 Days Ago

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Director, Strategic Analysis and Insights
  • Fidelity Investments Careers
  • Boston, MA FULL_TIME
  • Job Description:Director, Strategic Analysis and Insights Would you like to play a central role in helping millions of Fidelity’s customers reach their goals and live the lives they always dreamed of?...
  • 5 Days Ago

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Director of IT
  • Clinical Management Consultants
  • Othello, WA
  • A reputable hospital that is committed to deliver exceptional healthcare services to the surrounding community in Centra...
  • 3/29/2024 12:00:00 AM

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Director
  • Primrose School of Oaks
  • Phoenixville, PA
  • Job Description Job Description Build a brighter future for all children. As Child Care Director of Primrose School of P...
  • 3/29/2024 12:00:00 AM

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Technical Director/Director
  • CGTN America
  • Washington, DC
  • CGTN is hiring a Technical Director/Director to join our team in Washington D.C. The successful candidate will work well...
  • 3/29/2024 12:00:00 AM

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Director
  • Visa
  • Homestead, FL
  • Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions...
  • 3/29/2024 12:00:00 AM

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Lifestyle Director
  • Resort Lifestyle Communities
  • Tallahassee, FL
  • Resort Lifestyle Communities is accepting applications for a Lifestyle Director who will work closely with our residents...
  • 3/29/2024 12:00:00 AM

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Director
  • St. Johnsbury Athenaeum
  • Saint Johnsbury, VT
  • Job Description Job Description ST. JOHNSBURY ATHENAEUM DIRECTOR POSITION DESCRIPTION Job Title: Athenaeum Director Repo...
  • 3/26/2024 12:00:00 AM

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Director
  • Chick-fil-A
  • Clinton, MD
  • Chick-fil-A Woodyard Landing in Clinton, MD is looking for a passionate and experienced Director to lead a seasoned and ...
  • 3/25/2024 12:00:00 AM

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Director
  • The Anderson Search Group
  • Uvalde, TX
  • Director of Client Engagement and Deposit Strategy The Anderson Search Group has been engaged by one of our top clients ...
  • 3/25/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Director of Customer Insights jobs
$223,432 to $317,281

Director of Customer Insights in Queens Village, NY
These may include primary research, 3rd party research, brand wave studies, voice of the customer, and online surveys.
January 23, 2020
Director of Customer Insights in Wichita, KS
Set the analytics roadmap to drive the goals of the business.- Own the analytics for one or more product areas, lead planning, execution and delivery of projects for that area(s), manage stakeholders and internal customer/client needs/requests.
January 25, 2020
Director of Customer Insights in Killeen, TX
In addition to those, digital capabilities come with their own sources of real-time digital insight to help keep customers’ needs and experience in focus as you plan and execute your marketing efforts.
December 17, 2019