Director of Customer Insights jobs in Illinois
Director of Customer Insights develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Additionally, Director of Customer Insights requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Director of Customer Insights jobs
Director, Customer Success & Insights — Thought Leadership, CPG Beauty Vertical
- NielsenIQ
-
Schiller Park, IL
FULL_TIME
-
Job Description
Director, Customer Success & Insights — Thought Leadership, CPG Beauty Vertical
Location: Remote, but must be based in US
Travel: Roughly 10%, 2x month for client meetings (primarily West Coast and East Coast)
Reference ID: REFID(phone number removed)
About this job
As a Customer Success & Insights leader, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data, database, and analytics, which drive the overall customer experience and elevate NIQ's performance.
The incumbent has deep knowledge of the customer’s business and industry, enabling them to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.
At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.
Responsibilities
Developing strategic direction and service strategy to advance client’s priorities and drive improved, measurable satisfaction with NIQ
Embody strong leadership by inspiring and motivating while leading a team of people managers and delegating tasks
Building deep expertise and empathy with your client
Building meaningful relationships across multiple client divisions and developing a trusted advisor partnership with key customer stakeholders
Drive strategic thought leadership within and across clients, leveraging NIQ tools and assets
Identifying opportunities for increased partnership and elevating those opportunities to organizational partners
Working collaboratively with commercial lead and other cross-functional partners
Facilitating clear day-to-day and strategic communications with the client roster
Project managing internal cross-functional client issue resolution and the associated response
Prove the value of NIQ solutions in support of growth, adoption, and value creation
Client-facing owner for technical issue resolution and internal escalation through appropriate channels when necessary
Collaborating with the internal BI team to drive tech/ tool adoption and improve client experience
Onboarding, training, and developing team members to elevate delivery against the above accountabilities
Qualifications
Are you an excellent people leader who can support, mentor, and inspire client impact? Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey? Can you work collaboratively as part of a remote team within a dynamic and challenging environment while maintaining high standards? Do you have experience working with complex client relationships and resolving client issues? Are you able to identify opportunities for growth for NielsenIQ and the client?
Bachelor’s Degree
8 years' experience in a relevant industry (CPG and/or consulting) working with the Beauty Vertical
Relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
Proficiency in Syndicated POS Data and Panel Data required
Effective in senior-level communications, influencing & negotiation
Mission-driven and passionate about serving a purpose
Excellent awareness of market conditions and client business environment
Proficient in Microsoft Office software and Salesforce
Familiarity with NielsenIQ tools, applications, and platforms is a plus
Our Benefits
Flexible working environment
Health insurance
Parental leave
Life insurance
- 1 Month Ago
Customer Planning & Insights Manager
- Del Monte Foods
-
Rochelle, IL
FULL_TIME
- Company and Position Information:Del Monte Foods, Inc. (DMFI) is a multi-national food company headquartered in Walnut Creek, CA, with a powerful portfolio of brands, including iconic Del Monte, Conta...
- 30 Days Ago
Director - Portfolio Insights - Reporting
- LivCor
-
Chicago, IL
FULL_TIME
- LivCor, a Blackstone portfolio company, is a real estate asset management business specializing in multi-family housing. Formed in 2013 and headquartered in Chicago, LivCor is currently responsible fo...
- 27 Days Ago
Director, People Insights and Innovation
- Sonova USA, Inc.
-
Aurora, IL
FULL_TIME
- Who we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: We...
- 1 Month Ago
Director, People Insights and Innovation
- Sonova
-
Aurora, IL
FULL_TIME
- Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: W...
- 1 Month Ago
Managing Director, Insights & Analytics
- Salt Flats
-
Chicago, IL
FULL_TIME
- We are Salt Flats, an inspiring environment where those driven to go beyond the status quo gather in person and virtually to prove what is possible; to go beyond what is known and establish expectatio...
- 1 Month Ago
Director of Customer Insights jobs at Popular Companies
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- UHC Solutions
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Dental Director
- UHC Solutions
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Development Director
- Johnson Controls International
-
Lynnfield, MA
- What you will do Under general direction and a member of the Management Team, provides leadership to the Development Man...
- 4/24/2024 12:00:00 AM
Executive Director
- Ambercare
-
Albuquerque, NM
- Ambercare is looking for a full-time Executive Director to join our fast growing hospice team in the city of Albuquerque...
- 4/23/2024 12:00:00 AM
Operations Director
- Chick-fil-A
-
Wyncote, PA
- Thank you for your interest at a great career opportunity with Chick-fil-A. Here, you are taking the first step towards ...
- 4/22/2024 12:00:00 AM
Program Director
- ChanceLight Behavioral Health, Therapy, & Education
-
Poulsbo, WA
- 🚩 Starting Rate: $90K +💸 ChanceLight Behavioral Health, Therapy, & Education, a growing, dynamic organization with a s...
- 4/2/2024 12:00:00 AM
Executive Director
- Wallick Communities
-
Columbus, OH
- Description We need you at the Ashford on Broad at our Executive Director. Come be a part of the Wallick Team - where we...
- 4/1/2024 12:00:00 AM
Executive Director
- Life Space Communities
-
Amarillo, TX
- Community: The Craig Address: 5500 SW 9th Ave Amarillo, Texas 79106 Pay Range $139,900. 00-$202,912. 50+ Annual Live you...
- 9/22/2023 12:00:00 AM
About Illinois
Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP),
the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Director of Customer Insights jobs
$210,682 to $299,173
Most Popular Cities in Illinois for Director of Customer Insights Jobs
What does a Director of Customer Insights do?
Director of Customer Insights in Queens Village, NY
These may include primary research, 3rd party research, brand wave studies, voice of the customer, and online surveys.
January 23, 2020
Director of Customer Insights in Wichita, KS
Set the analytics roadmap to drive the goals of the business.- Own the analytics for one or more product areas, lead planning, execution and delivery of projects for that area(s), manage stakeholders and internal customer/client needs/requests.
January 25, 2020
Director of Customer Insights in Killeen, TX
In addition to those, digital capabilities come with their own sources of real-time digital insight to help keep customers’ needs and experience in focus as you plan and execute your marketing efforts.
December 17, 2019