Director of Customer Insights jobs in Fitchburg, MA

Director of Customer Insights develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Additionally, Director of Customer Insights requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Director of Customer Insights jobs

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Hudson, MA FULL_TIME
  • Join Our Team Today!

    For a limited time, we are offering $1000 sign-on bonuses!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotions and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities


    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off

    • Early Payday Options
  • 13 Days Ago
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Director - Sales Director
  • xSuite Solutions Inc.
  • Southborough, MA FULL_TIME
  • Company DescriptionWe are xSuite, one of the Top Innovators for best SAP Procure to Pay Solutions with over 40M invoices processed Worldwide With 25 years in the market and 1,200 installations in 60 c...
  • 20 Days Ago
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Recreational Director / Activities Director
  • Fusion
  • Fitchburg, MA FULL_TIME
  • Fitchburg Rehabilitation and Nursing Center is the home where people work together to make great things happen every day. We offer a pleasant, family-friendly environment and a wonderful reputation pr...
  • 1 Month Ago
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Customer Service
  • Bin There Dump That
  • Fitchburg, MA FULL_TIME
  • Inside Sales / Customer Service Rep We need your help to spread the word about Bin There Dump That! This position is a dual role - Inside Sales (Business Development Rep) and Customer Service (Dumpste...
  • 20 Days Ago
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Customer Service
  • Robert Half
  • Fort Wayne, IN OTHER
  • As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and support. You will play a vital role in ensuring customer sati...
  • Just Posted
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Customer assistant
  • Lidl in Deutschland
  • Worcester, MA FULL_TIME
  • Summary £ - £ per hour 10 - 20 hour contract shifts 30-35 days’ holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also ha...
  • Just Posted
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0 Director of Customer Insights jobs found in Fitchburg, MA area

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Associate Director/Director, Toxicology
  • Keros Therapeutics
  • Lexington, MA
  • Job Summary You will play a critical role in ensuring the safety and efficacy of our pharmaceutical biologics. You'll le...
  • 4/24/2024 12:00:00 AM
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Program Director
  • Spectrum Health Systems Inc.
  • Shirley, MA
  • Location : Souza Baranowski Correctional Center, Shirley Medium in Shirley, MA, and North Central Correctional Institute...
  • 4/23/2024 12:00:00 AM
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Executive Director
  • Parenting Journey
  • Milford, NH
  • Boys & Girls Club of Souhegan Valley Seeks Executive DirectorAbout Boys & Girls Club of Souhegan ValleyThe Boys & Girls ...
  • 4/23/2024 12:00:00 AM
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Senior Director
  • Proclinical Staffing
  • Lexington, MA
  • (Senior) Director, Peptide Drug Delivery - Permanent - Lexington, MA Proclinical Staffing is seeking a (Senior) Director...
  • 4/22/2024 12:00:00 AM
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Director of Operations
  • Associated Home Care
  • Leominster, MA
  • About Associated Home Care Fueled by a real understanding of today's challenges, Associated is committed to a fundamenta...
  • 4/21/2024 12:00:00 AM
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Director of Operations
  • Acreage Holdings
  • Sterling, MA
  • Reports To: Vice President, New England Operations FLSA Status: Exempt Scope: The Botanist Department: Cultivation & Pro...
  • 4/21/2024 12:00:00 AM
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MDS Director
  • Bear Mountain Health Care
  • Worcester, MA
  • If you have a passion for helping people, for making them feel safe, respected, cared for and listened to, then your nex...
  • 4/20/2024 12:00:00 AM
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Activities Director
  • Sunrise Senior Living
  • Burlington, MA
  • Overview "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an e...
  • 4/17/2024 12:00:00 AM
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About Fitchburg, Massachusetts

Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home to Fitchburg State University as well as 17 public and private elementary and high schools. Fitchburg is located at 42°34′43″N 71°48′12″W / 42.57861°N 71.80333°W / 42.57861; -71.80333 (42.578689, −71.803383). According to the United States Census Bureau, the city has a total area of 28.1 square miles (73 km2), of which 27.8 square miles (72 km2) is land and 0.3 square miles (0.78 km2), or 1.07%, is water. The city is drained by the Nashua Riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Director of Customer Insights jobs
$219,538 to $311,749
Fitchburg, Massachusetts area prices
were up 1.6% from a year ago
View detail

What does a Director of Customer Insights do?

Director of Customer Insights in Kennewick, WA
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
December 30, 2019
Director of Customer Insights in Portland, ME
One of the things we hear repeatedly is that customers really value their connections with individual pharmacists and staff.
December 30, 2019
Director of Customer Insights in Davenport, IA
“A deep ‘truth’ about the customer based on their behaviour, experiences, beliefs, needs or desires, that is relevant to the task or issue and ‘rings bells’ with target people.
January 29, 2020