Director of Customer Insights jobs in Connecticut

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$135,100.00 - $222,900.00

Target Openings
1

What Is the Opportunity?
At Travelers, we're focused on expanding the application of data and analytics beyond managing risk, helping businesses increase their productivity and efficiency and enabling great experiences for our customers and agents. The Business Insights Delivery team aims to enable the business by building solutions that turn data in to insights with well-designed data assets and effective, compelling dashboards and visualizations. As the Sr Director, Business Insights Delivery, you will set and lead the strategic direction of the insights delivery team to ensure technical capabilities and business readiness fit long-term business partner roadmaps and ensure that we have the data, tools and integrated platforms we need in order to be successful. Leveraging your business knowledge, you will consult with business partners to develop strategies for insights delivery. This position will have direct reports of data and analytic professionals.
What Will You Do?

• Assess value propositions and provide feedback to business partners to inform direction.
• Own the intake of business demand and coordinate with business partners to ensure the broader insights portfolio is meeting needs.
• Own responsibility for communicating what value is being delivered and why it has been prioritized to the rest of the organization. Ensure skills and capacity of the team meets long-term direction.
• Drive communication of service offerings to business partners, including reporting, guided analytics, self-service, embedded, augmented, and data as a service capability.
• Partner with leaders across the company and within lines of business to assess and adopt new Decision Analytics and Insights capabilities.
• Work to ensure team structure and skills are sufficient to deliver and maintain value over time.
• Foster partnership with internal and external organizations to orchestrate the most effective methods of value delivery.
• Coach and aid in the skill development of the team, including team leaders.
• Align solution design to enterprise data management, security, and governance controls.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Excellent communication skills with the ability to consult, present, and influence effectively to all seniority levels.
• Forward thinker with the ability to bring industry best practices and regulatory knowledge to the table in a fast-paced and evolving environment.
• Ability to coordinate and allocate resources to maximize efficiency and effectiveness.
• Strong technical understanding of all delivery methods and platforms and their use and purpose.
• Ability to set data and information delivery strategies.

What is a Must Have?

• Bachelor's degree or six years equivalent experience with business intelligence tools, techniques, manipulation, or related.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .