Director of Customer Insights jobs in California

Director of Customer Insights develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Additionally, Director of Customer Insights requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director, Analytics - Creator (Customer) Insights
  • Spotter
  • Los Angeles, CA FULL_TIME
  • What You’ll Do

    Spotter’s mission is to give creators access to knowledge and capital, so their creativity can change the world. The Director, Analytics - Creator (Customer) Insights plays an important, highly visibility role that is key to that mission. You will work closely with our Creator team to provide Spotter’s partner creators access to transformational knowledge. You will meet with the world’s top YouTube creators, both in-person and virtually, to understand their perspectives and develop actionable insights to help them continue to grow in their creator journey. 

    Responsibilities

    • Collaborate with a team of analytics and data science staff to manage the development, automation, and scaling of analytics offerings that will drive creator value
    • Tailor and package insights to the unique needs of Spotter’s partners and present them in a clear and concise manner
    • In-depth review of creator feedback to identify pain points and opportunity areas
    • Conduct macro-analyses to identify and explain platform level trends that can impact channel performance
    • Evaluate and adopt new and existing tools and delivery techniques to effectively communicate insights in the most creator-friendly way possible.
    • Construct tests and learn plans that quantify the impact of recommended changes
    • Support and train junior team members on tools and technical tasks to guide their learning while supporting the organizational analytics needs.
    • Become a subject matter expert on all things related to creator performance, both at the individual and platform level, and share that knowledge across departments.
    • Build partnerships across functions such as engineering, product, R&D, and community. Create and sustain a network of strong relationships.

    Who You Are

    • BS in a technical or math-oriented discipline
    • 6 - 10 years of work experience in analytical/quantitative roles
    • Exceptional communication and storytelling skills for external technical and non-technical audiences
    • Expert level proficiency in Excel, particularly pivot tables, power pivots, data models
    • Expert level proficiency using SQL and / or Python / R for ad-hoc analysis
    • Expert level proficiency in PowerPoint and / or Google Slides
    • Ability to troubleshoot data-related issues

    Note: Due to the proliferation of similarly capable business products today, skills in equivalent products are acceptable

    Preferred

    • Text mining and / or computer vision experience
    • Management Consulting/Investment Banking backgrounds.
    • Significant experience creating external-facing deliverables
    • Knowledge of YouTube and / or the Creator Economy
    • Experience with data visualization tools in any of the following:
      • Power BI
      • TIBCO Spotfire
      • Looker
      • Tableau

    Personal Attributes

    • Deep empathy for and curiosity to understand and solve the unique challenges faced by YouTube creators
    • Ability to understand and analyze data and communicate findings to stakeholders.
    • Strong problem solving skills and ability to break down complex questions
    • High level of comfort with quantitative concepts
    • Strong attention to detail
    • Best-in-class analytical/critical/creative thinking skills. 
    • Ability to thrive in entrepreneurial environments with multiple projects and evolving priorities.
    • Work independently/remotely with little oversight.
    • Forge relationships at all levels of the company

    Why Spotter

    • Medical and vision insurance covered up to 100%
    • Dental insurance
    • 401(k) matching
    • Stock options
    • Complimentary gym access
    • Autonomy and upward mobility
    • Diverse, equitable, and inclusive culture, where your voice matters

    In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Culver City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current pay range is: $100-$500K salary per year. The range listed is just one component of Spotter’s total compensation package for employees. Other rewards may include an annual discretionary bonus and equity.

  • 17 Days Ago

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Director, Insights
  • PayPal, Inc.
  • California, CA FULL_TIME
  • At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and sho...
  • 17 Days Ago

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Director of Experience Design, Insights
  • PayPal, Inc.
  • California, CA FULL_TIME
  • At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of...
  • Just Posted

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Director, User Research & Insights
  • Velocity Global
  • San Francisco, CA FULL_TIME
  • POSITION SUMMARY Velocity Global is seeking a User Research Leader to build our user research practice from the ground up, and establish a strong culture of User-centric product and service design. In...
  • 9 Days Ago

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Senior Customer Insights Researcher
  • Grammarly
  • San Francisco, CA FULL_TIME
  • Grammarly team members in this role must be based in the United States or Canada, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the tea...
  • 23 Days Ago

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Customer Insights Analyst I
  • STERIS
  • Walnut Creek, CA FULL_TIME
  • STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our...
  • 23 Days Ago

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Director
  • NY Kids Club
  • New York, NY
  • Job Type Full-time Description NY Kids Club & NY Preschool is New York's premier children's enrichment space and accredi...
  • 3/27/2024 12:00:00 AM

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Director
  • St. Johnsbury Athenaeum
  • Saint Johnsbury, VT
  • Job Description Job Description ST. JOHNSBURY ATHENAEUM DIRECTOR POSITION DESCRIPTION Job Title: Athenaeum Director Repo...
  • 3/26/2024 12:00:00 AM

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Director
  • Chick-fil-A
  • Clinton, MD
  • Chick-fil-A Woodyard Landing in Clinton, MD is looking for a passionate and experienced Director to lead a seasoned and ...
  • 3/25/2024 12:00:00 AM

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Director
  • The Anderson Search Group
  • Uvalde, TX
  • Director of Client Engagement and Deposit Strategy The Anderson Search Group has been engaged by one of our top clients ...
  • 3/25/2024 12:00:00 AM

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DIRECTOR
  • The Muscogee Nation
  • Okmulgee, OK
  • MUSCOGEE (CREEK) NATION Seeking a DIRECTOR Description: The Director of Community Research and Development acts as a con...
  • 3/25/2024 12:00:00 AM

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Director
  • LEADERS OF TOMORROW LEARNING ACADEMY
  • Austell, GA
  • Job Description Job Description Oversee day to day operation of the Program Site. Facilitate administrative responsibili...
  • 3/25/2024 12:00:00 AM

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Director
  • Visa
  • Homestead, FL
  • Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions...
  • 3/24/2024 12:00:00 AM

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Director
  • Gen II Fund Services LLC
  • Dallas, TX
  • New York City-based Private Equity Fund Administration Firm is looking for a Director to manage Private Equity funds. Pr...
  • 3/24/2024 12:00:00 AM

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Director of Customer Insights jobs
$226,450 to $321,566

Director of Customer Insights in Queens Village, NY
These may include primary research, 3rd party research, brand wave studies, voice of the customer, and online surveys.
January 23, 2020
Director of Customer Insights in Wichita, KS
Set the analytics roadmap to drive the goals of the business.- Own the analytics for one or more product areas, lead planning, execution and delivery of projects for that area(s), manage stakeholders and internal customer/client needs/requests.
January 25, 2020
Director of Customer Insights in Killeen, TX
In addition to those, digital capabilities come with their own sources of real-time digital insight to help keep customers’ needs and experience in focus as you plan and execute your marketing efforts.
December 17, 2019