Detective/Investigator, Except Public conducts private investigations to locate missing persons, obtains confidential information, and solves crimes. May require an associate's degree or its equivalent and 2-4 years of experience in the field or in a related area. Being a Detective/Investigator, Except Public is familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Additionally, Detective/Investigator, Except Public performs a variety of complicated tasks. Typically reports to an executive or head of a unit/department. A wide degree of creativity and latitude is expected. (Copyright 2024 Salary.com)
OVERVIEW
While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine and unscripted – from people who are passionate, sincere, curious, empathetic and social…who love making others feel good.
We focus on the services that are universally appealing and appeal to people today, while doing away with services that are obsolete, superfluous or pretentious. We’re not about thread count – we’re about a comfortable bed. We’re not about serving coffee in fine bone china with white gloves on – we’re about delivering great coffee fast and hot.
For us, exceptional service is about getting everything you need and want, and nothing extraneous. Our service is personalized, with personalized attention and tailored solutions…because service is not ‘one size fits all’.
At PUBLIC, guests get more than what is expected and much more than what has traditionally been customary.
SUMMARY/OBJECTIVE
As a PUBLIC Advisor, you are the star of the show, an ambassador for the brand. There isn’t anything you wouldn’t do to make a guest’s experience the best it can possibly be. In this role, there are no boundaries or limits to what you’ll do to uphold PUBLIC’s values and philosophy at all times.
Just imagine you are the host of a party in your own home. You treat everyone with the utmost respect and are empathetic to their needs. Your smiling expression is the first thing a guest sees when they arrive, and you are the last to wave goodbye as their car pulls away. That first impression is a lasting impression, and it’s all because of you.
You are passionate, sincere and a social individual that loves interacting with all kinds of people. There is an instantaneous connection with everyone that you meet. When you engage with someone, they feel as if they are the only person in the room. It comes naturally to you…It’s in your DNA
You are naturally curious and are the authority on PUBLIC and everything that is going on inside as well as outside of the hotel…you advise, you direct, you console, you laugh, you smile, you inspire and you lead. You are on the frontlines, in the trenches, and you don’t mind rolling up your sleeves and getting your hands dirty.
You are everyone’s “go to” person. The “get it done, make it happen” individual. All aspects of a guest’s experience rests on your shoulders and we grant you ownership of their entire journey. We want you to own guest challenges and resolve them yourself. You make guests happy by creating unique resolutions that are uniquely for them. Each and every day is an opportunity for you to shine.
The ideal Advisor doesn’t need to come from the hospitality or service industry. It’s not about a skill set but about the kind of person you are. An individual that is in the know—maybe a tastemaker—and knows the latest and greatest places to go, must try restaurants, brands to wear, the latest trends. You understand and appreciate the PUBLIC brand, our philosophy as a transformative and groundbreaking lifestyle hotel, because you “get it”. It’s instinctual…and you live and breathe it. You are the physical manifestation of everything we are and are going to accomplish at PUBLIC. We can’t do this without YOU!
ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:
REQUIRED SKILLS AND QUALIFICATIONS
CORE COMPETENCIES |
DIFFERENTIATING COMPETENCIES |
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PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required to talk and/or hear. The team member frequently is required to stand, walk; bend and lift of up to (30) pounds; use hands; and reach with hands and arms.
EDUCATION AND EXPERIENCE REQUIREMENTS
OTHER DUTIES
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change based upon changing operational and environmental requirements. Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by their manager or department/division Head.
The team member will actively follow PUBLIC policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.