Desktop Publishing Operator jobs in South Dakota

Position Description

About Pennington County:
We provide quality public services, as determined by law and citizen needs, through innovative leadership and the teamwork of its people, officials, and employees.

Our Employee Value Proposition - Comprehensive Benefits Package:
South Dakota Retirement Plan and Supplemental Retirement Plan, eleven paid holidays, generous vacation and sick leave, emergency leave, company paid life insurance, flexible scheduling (4 - 10 hour days, remote work options), employee assistance program, and competitive health, dental, and vision insurance.

Position Objectives:
Position is responsible for providing second-level support for all IT support requests, including hardware and software troubleshooting as well as recording, tracking and following-up on the the status of each IT support ticket. The Desktop Analyst position will provide both on-site, remote and over-the-phone support as well as being on a 24x7 on-call rotation schedule.

Position Functions

Essential Functions:

• Respond to and address user helpdesk tickets, ensuring resolution and minimizing escalation.
• Responsible for Windows desktop OS deployment, maintenance and troubleshooting.
• Perform computer deployment, maintenance and troubleshooting, including peripheral deployment and support.
• Provide virtual desktop support.
• Responsible for desktop security (virus/malware, physical, data integrity).
• Assist with management of desktop inventory for all departments.
• Ensure appropriate user creation including access rights, and removal of same.
• Document system configuration and changes.

Qualifications

Experience and/or Education Required:

• Associates degree in Computer Science, MIS, technical field, vocational certifications or GED and two years experience in a business environment with Windows Desktop Technologies.
• The ability to effectively troubleshoot/diagnose an issue and follow it to resolution.
• The ability to communicate both orally and written in a professional manner.
• The abililty to work with minimal direction and react well under pressure.

• Ability to lift/move a maximum of 30 lbs. unassisted; and lift/move up to 50 lbs. with assistance.
• Able to frequently sit, walk, stand, bend, kneel, stoop, reach and lift, push or pull and use manual dexterity needed to operate a computer and other standard office equipment.
• Ability to remain in a stationary position, answer phone calls, and perform system analysis, coding, data entry and/or keyboarding.
• Ability to accurately and effectively communicate (hear, talk and comprehend) over the phone. in person and in writing.

Additional Information

Working Environment:

• Most work is performed indoors in an office setting where noise and interruptions may occur.
• Work may also be conducted in other department work areas, including the Jail, Care Campus, JSC or other locations.
• May be subjected to call-out on a 24-hour weekday/weekend/holiday basis.
• Some travel may be required for training and meetings.