Dean of Communications jobs in Davenport, IA

• $1000 Sign-On Bonus!
• Paid on the job training and opportunity to promote!
• Company Provided Equipment!
• Hybrid schedule! The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Pay increases through self-guided training!
• Monthly commission potential!
• Shift differential pay increase for evening shifts!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

• Interact with customers by telephone, as well as e-mail, mail, and fax.
• Answer customer inquiries and solve problems regarding billing, services, and products.
• Assess customer needs and interests to present Mediacom products and services.
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
• Exceed or maintain minimum sales, quality, and productivity standards.
• Demonstrate courtesy and patience in customer relations.
• Troubleshoot basic service issues and schedule on site service calls when necessary.
• Receive and process customer payments.

• High School Diploma or GED required; 2 Year degree preferred.
• 1-2 years prior work experience in customer facing role required.
• Technical support experience preferred; not required.
• Basic knowledge of Microsoft Windows and experience using email programs.
• Previous experience in an inbound call center environment preferred.
• Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
• Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.
• Strong written and verbal communication skills with the ability to work in a fast-paced environment.
• Detail oriented, strong organizational and follow-through skills are required.
• Ability to type 30 WPM.
• Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.
• Ability to work evenings, weekends, and holidays.
• Ability to work overtime when needed.
• Ability to sit for extended periods of time.

About the Company:
Mediacom Communications Corporation

Mediacom Communications is one of the nation’s leading cable operators focused on serving the smaller cities and towns in the United States. We are dedicated to keeping jobs in the communities we serve and providing individuals with the Power to Succeed. Our diversified workforce of over 4,600 employees lives and works in the 22 states where we do business.

A lot of companies say they’re at the forefront of technology, Mediacom follows through. We are committed to bridging the digital divide between major cities and America’s smaller regions by providing the best technology available. We have launched a 1 Billion dollar investment plan, “Project Gigabit” that will bring 1-Gigabit broadband internet service to virtually all of the 3 million homes and business we serve across 1,500 communities, add more access capability for small business and more.  As Mediacom continues to grow, so do the career opportunities within. When you join Mediacom, you join one of the most stable and dynamic technology companies in the market today. 

We are dedicated to keeping jobs in the communities we serve and give back to these vibrant communities through various programs, scholarships and grants. One Mediacom program, Connect2Compete, offers eligible families low-cost internet service. Annually, Mediacom awards tens of thousands of dollars in scholarship funds to students through the World Class Scholars Program, September 11 Memorial Fund, and Entrepreneur of Tomorrow Awards. Additionally, community grants fund a variety of specific offerings such as our Arts and Culture Grant Cycle in Dubuque, IA.

You'll also find all sorts of advantages to joining our family.  Along with the rewarding feeling that comes from serving your community, you’ll be challenged to advance in your career while enjoying a generous benefits package designed to be flexible and relevant to your needs.

Company Size:
2,500 to 4,999 employees

Industry:
Telecommunications Services

Founded:
0

Website:
https://mediacomcable.com/careers/