At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission. We're a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer's disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you.
The Infrastructure Cloud & DC Operations will be responsible for running the day-to-day operations of Data centers & cloud computing environments. Candidate will work with a team of engineers, architects, BRMS, vendors and other IT professionals to ensure that all systems are running smoothly and efficiently. This role requires a wide range of technical competencies to understand and challenge norms to improve operations.
Candidate will also be responsible for developing new strategies, roadmaps, or processes to improve the performance of Eisai's datacenters and cloud services. The candidate will provide direction to and ensure quality of work produced by multiple outsourced managed services teams comprising of both operations and project teams. Candidate must use sound technical judgment, provide clear guidance to team members, and be instrumental in removing productivity barriers.
- Responsible for ensuring proper incident management and overcoming operational inefficiencies of various areas such as monitoring, backups, databases, process documentation, quality control, capacity management, service degradation, escalation support, software and hardware upgrades, storage, servers, virtualization (applications and desktops), infrastructure inventories (CMDB), audits, change control and operational compliance.
- Manage the day-to-day operations of application hosting services, including patching, and updating software components.
- Ensure monitoring and manage of incident and request tickets for content, proper routing, first call resolution, problem detection, and timely closure.
- Monitor system performance and capacity levels to ensure that they meet business needs.
- Analyze statistics to measure the effectiveness of cloud services, including usage rates, latency times, and error rates.
- Monitor security measures to ensure that data is safe from unauthorized access or transmission.
- Coordinate with internal/external staff to troubleshoot issues and resolve problems.
- Participate in change management and Disaster recovery processes.
- Manage and communicate high severity issues through resolution, providing accurate and timely status reports to management.
- Define/Manage delivery of services and resources to meet or exceed SLA's and KPI's
- Conduct performance reviews to create or enforce best practices.
- Oversee customer engagement efforts to identify new services and opportunities to improve current services using customer experience methodologies.
- Responsible for communicating and driving organization-wide infrastructure Capacity Planning and FinOps strategies.
- Responsible for guiding team members to gather quality evidence towards audits such as SOX, IA, penetration testing, and IT audits.
- Analyze data sources to identify opportunities for continual service improvement.
- Identify and document service requirements in formalized requirements management system.
- Identify, recommend, and implement approved automation.
- Ensure all operational processes and procedures are clearly documented and maintained.
- Provide leadership for the team to identify and implement opportunities for service enhancements.
- Meet with BRMS to gain feedback on team performance and take action to address gaps, if any.
- Meet budgetary objectives and adjust service constraints based on financial analysis.
- Ensure efficient delivery of contract capabilities using industry standards and repeatable processes including an ITIL framework.
- Manage and oversee quality work of managed service providers, contractors, and project teams. Direct the work of staff from a technical perspective while handling administrative areas.
- Partners with procurement to negotiate contracts, and license renewals, while ensuring license compliance.
Requirements
- Education
- Bachelor's Degree in the field of computer science, information science, management information systems, or business administration or a related field (or equal years of experience)
- Information Technology Experience
- 10 years of overall experience in information technology
- 4 years of experience as a Datacenter and Cloud operations lead
- AWS practitioner / Azure foundation certifications
- ITIL Foundation certified with strong understanding of the ITIL framework.
- Excellent communication skills
- Ability to clearly present knowledge and best practices to key stakeholders
- knowledge of LDAP, AD, SSO, Centrify, Email Infrastructure, Web Services
- Experience with AWS and Azure all services required to build Infrastructure solutions.
- Experience with virtualization, Veritas Products.
- Experience with AWS Control Tower/Azure Landing zone
- Working knowledge of audit and compliance requirements in a large global enterprise
- Experience in implementing and maintaining scalability, failover, high availability, DR, capacity planning, security, and compliance.
- Backups and recovers tools. AWS backup, Veeam, etc.
- Experience managing Docker, Kubernetes, Linux, containers.
- Manage DevOps automation frameworks, CI/CD pipelining, automated delivery models, Azure Devops, Cloud formations, Terraform ARM templates, GitHub.
- Performance monitoring and tuning
- Experience with Physical servers such as HP DL series, Sun Spark, Dell Power store, Pure Storage Array, Dell IDPA, and Fabric Networking.
- Self-motivated with willingness to learn new services and functionality.
- Strong business analysis skill and experience, including requirements definition and process modelling.
- Strong technical competency with willingness to learn.
- Leadership and Teamwork
- Strong record of accomplishment of effective cross-functional team collaboration and execution
- Ready to think, behave and act in an innovative consulting manner to drive the organization's digital business strategies.
- Effective leadership skills, including consensus building.
- Project Management
- Experience leading teams and driving results with multiple projects across several functional areas.
- Experience in project planning, development, and delivery
- Experience in managing projects in collaboration with external partners (managed service organizations, technology vendors, and consulting companies)
- Communication, Organization and Problem-Solving Skills
- Excellent interpersonal communication skills, ability to network, strong personal integrity, collaborative mindset, and a strong customer focus are necessary.
- Ability to organize, prioritize, and work effectively in a constantly changing environment.
- Demonstrated problem solving skills, including taking ownership to ensure timely resolution, a strong sense of urgency, keen attention to detail, and the ability to plan, organize and successfully execute in an environment under time and resource pressures.
- Eisai Core Values
- Consistent demonstration and embodiment of Eisai company core values Collaboration, Excellence, Innovation, Integrity, Passion, Patient/Stakeholder Centricity
- Desirable Knowledge & Experience
- Prior experience with managed services in an on-shore/off-shore model highly preferred
- Prior Pharmaceutical experience is preferred.
- Prior experience in designing and implementing complex, global, multi-tenant, multi-language solutions.
#LI-JL1
#IND 123
Eisai is an equal opportunity employer and as such, is committed in policy and in practice to recruit, hire, train, and promote in all job qualifications without regard to race, color, religion, gender, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability or veteran status. Similarly, considering the need for reasonable accommodations, Eisai prohibits discrimination against persons because of disability, including disabled veterans.
Eisai Inc. participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of all new hires in the United States. Please click on the following link for more information:
E-Verify Participation
Eisai is committed to a policy of equal employment opportunity for all employees and applicants. The Company also strives for a work environment free from discrimination and harassment. It is Eisai’s policy to comply with all applicable federal, state and local laws and regulations regarding nondiscrimination in employment and not to discriminate against any employee or applicant for employment on the basis of any protected status, including, but not limited to, race, color, national origin, religion, sex, age, disability, pregnancy, ancestry, creed, alienage or citizenship status, sexual orientation, gender identity and expression, marital status, military/veteran status, genetic information, or any other protected characteristic as established by law. Eisai is an Equal Opportunity Employer – Minority / Female / Disability / Vet