Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.
Duties:
- Assist customers with inquiries, purchases, and returns
- Operate the cash register and handle transactions accurately
- Maintain a clean and organized work environment
- Stock shelves and merchandise products
- Utilize POS systems to process orders
- Provide product knowledge and recommendations to customers
- Upsell products to increase sales
Experience:
- Strong communication skills to effectively interact with customers
- Proficiency in basic math for handling transactions
- Experience with cash registers and POS systems
- Ability to speak Spanish is a plus
- Knowledge of retail math for pricing and discounts
- Technical sales experience is beneficial
- Multilingual abilities are advantageous
This position offers the opportunity to work in a dynamic customer service environment where you can utilize your skills to provide top-notch service. Join us in delivering exceptional experiences to our valued customers.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 20 – 30 per week
Benefits:
Shift:
Weekly day range:
Work Location: In person