Customer Service Training Manager jobs in Sumter, SC

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

E
General Manager - Customer Service
  • Enmarket
  • Santee, SC FULL_TIME
  • The General Manager is responsible for leading a team of up to 25 employees and driving success in all aspects of the retail operation. You will continually deliver on Enmarkets mission to Enrich Lives through a focus on friendly service, food execution, cleanliness, building talent, and driving success.

    RESPONSIBILITIES

    Being passionate about the customer service and retail industry while coaching, developing, empowering, and holding accountable all team members to deliver an exceptional customer experience while developing and sustaining a profitable environment.
    Responsible for maintaining the highest standards of store appearance and operation.
    Responsible for the day-to-day activities of the retail operation, proactively helping in any area where it is needed.
    Recruiting, interviewing, hiring and ensuring effective orientation and training of the highest caliber candidates.
    Analyzing, recognizing, and proactively managing sales, margin, product inventory levels, cash and inventory, and purchase trends. Utilizing other reporting metrics to maximize bottom line profitability at store level.
    Ensuring the company marketing plans and procedures are executed at store level consistently.
    Consistently maintain adequate inventory levels through effective ordering which supports driving sales and minimizing non-productive inventory.
    On a day-to-day basis, ensuring safety, health, food safety, and sanitation requirements are met in accordance with federal, state, local and company standards.
    Responsible for effective employee scheduling and payroll management to maximize daily sales while achieving company labor targets.
    Completing all required daily and monthly paperwork and required reporting.
    Effectively communicating with all subordinates, peers, and all levels of upper management.
    Complete accurate and timely employee performance reviews.
    Completing competition surveys as requested by upper management.
    Communicating and supporting the companys mission, vision, and values.
    Implementing and enforcing all company policies, rules and procedures.
    Responsible for executing at store level the fuel pricing strategy including timely and accurate fuel surveys and price changes.
    Assisting to ensure high level of employee morale and engagement through enhanced communication, role modeling, employee recognition, consistent feedback, along with direct accountability.
    Build and maintain effective business relationships with our vendor partners.
    A proactive business manager in all aspects of store operations to achieve company goals and be able to read, understand, and react to P&L and other analytical reports.
    Ensure positive employee relations at store level inclusive of resolving all employee problems and disputes in a timely manner. Reaching out for assistance and guidance from the District Manager and Human Resources representatives when necessary.
    Responsible for being a catalyst for change and embracing change within the organization as it occurs.
    Ability to work all shifts as needed.

    High School Diploma or GED is required.
    2 years management experience in food service, retail, or restaurant preferred
    Previous experience working in high-volume, guest-focused, transactional environment preferred
    Excellent written and verbal communication skills
    Ability to work 50 hours weekly
    Must be able to work a flexible schedule including weekends and holidays
    Ability to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds.
    Must meet all requirements expected of an Enmarket Store Associate
    Eligibility Requirements:
    Hiring is contingent upon eligibility to work in the U.S.
    -----------------------------------------------------------------------------------------------------------------------------------------------Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
    This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Enmarket is at will and constrained by the laws of the state wherein the employee performs the service for the company.

    About the Company:
    Enmarket



  • 1 Month Ago

E
General Manager - Customer Service
  • Enmarket
  • Manning, SC FULL_TIME
  • The General Manager is responsible for leading a team of up to 25 employees and driving success in all aspects of the retail operation. You will continually deliver on Enmarkets mission to Enrich Live...
  • 1 Month Ago

C
Customer Service
  • Circle K
  • Sumter, SC FULL_TIME
  • Store 2723378: 1279 Broad St, Sumter, South Carolina 29150Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Representati...
  • 12 Days Ago

B
Unit Training Manager
  • Bowhead
  • Sumter, SC FULL_TIME
  • Overview UNIT TRAINING MANAGER (AFMDS): Bowhead is seeking a Unit Training Manager (UTM) at Shaw AFB, SC to support 15th Air Force in advising, assisting, advocating, integrating, and certifying (A3IC...
  • 20 Days Ago

P
Salon Manager in Training
  • Palm Beach Tan
  • Sumter, SC FULL_TIME
  • Overview Join The Leader in The Industry! We are seeking passionate, hardworking individuals to represent our brand. We offer a vibrant, professional work environment, perfect for a fun-seeking team p...
  • 21 Days Ago

U
Unit Training Manager
  • UIC Alaska
  • Sumter, SC FULL_TIME
  • Overview UNIT TRAINING MANAGER (AFMDS): Bowhead is seeking a Unit Training Manager (UTM) at Shaw AFB, SC to support 15th Air Force in advising, assisting, advocating, integrating, and certifying (A3IC...
  • 22 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Service Training Manager jobs found in Sumter, SC area

C
RN Admissions - Clinical Assessment Advisor, Home Health
  • Centerwell Home Health
  • Florence, SC
  • Become a part of our caring community and help us put health first Please note that this role requires the successful ca...
  • 3/29/2024 12:00:00 AM

S
High School Dual Enrollment Instructor (Temporary)
  • State of South Carolina
  • Columbia, SC
  • Location : Lexington County, SC Job Type: Temporary - Part-Time Job Number: 97592 Agency: Midlands Technical College Ope...
  • 3/28/2024 12:00:00 AM

S
Academic Program Director-HVAC
  • State of South Carolina
  • Columbia, SC
  • Salary: $54,974.00 - $78,343.00 Annually Location : Richland County, SC Job Type: FTE - Full-Time Job Number: 160677 Age...
  • 3/28/2024 12:00:00 AM

O
Donor Center Director
  • Octapharma
  • Orangeburg, SC
  • How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an...
  • 3/28/2024 12:00:00 AM

C
RN Admissions - Clinical Assessment Advisor, Home Health
  • CenterWell Home Health
  • Florence, SC
  • Become a part of our caring community and help us put health first Please note that this role requires the successful ca...
  • 3/27/2024 12:00:00 AM

S
Academic Fieldwork Coordinator, Occupational Therapy
  • South University
  • Columbia, SC
  • What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South Univer...
  • 3/27/2024 12:00:00 AM

F
Student Services Counselor - Financial Assistance and Assistant Director of Purchasing
  • Francis Marion University
  • Florence, SC
  • Francis Marion University invites applications Student Services Counselor - Financial Assistance Duties include, but are...
  • 3/27/2024 12:00:00 AM

S
Adjunct Faculty, Anatomy & Physiology
  • South University
  • West Columbia, SC
  • Adjunct Faculty, Anatomy & Physiology South University Columbia, SC, 9 Science Court, Columbia, South Carolina, United S...
  • 3/27/2024 12:00:00 AM

Sumter /ˈsʌmtər/ is a city in and the county seat of Sumter County, South Carolina, United States. Known as the Sumter Metropolitan Statistical Area, the namesake county adjoins Clarendon and Lee to form the core of Sumter-Lee-Clarendon tricounty area of South Carolina that includes the three counties in the east central Piedmont. The population was 39,643 at the 2000 census, and it rose to 40,524 at the 2010 census. Known as the Gamecock City,[citation needed] Sumter lies near the geographic center of the state of South Carolina at 33°55′37″N 80°21′49″W / 33.92694°N 80.36361°W / 33.92694; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$76,731 to $116,184
Sumter, South Carolina area prices
were up 1.5% from a year ago

Customer Service Training Manager in Alexandria, LA
The basic concept of customer service is to assist the people who are using or considering using your product.
December 26, 2019
Customer Service Training Manager in Altoona, PA
This is why it is imperative that businesses invest in quality customer service training programs.
February 24, 2020
Customer Service Training Manager in Brownsville, TX
Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business.
January 02, 2020