Customer Service Training Manager jobs in Sioux Falls, SD

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Customer Elation
  • Marshall, MN FULL_TIME,PART_TIME
  • Telephone Customer Service Representative

    We are currently seeking 12:30PM-10PM and every 4th weekend availability.

    If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses.

    What is a Customer Service Operator?

    Our technology enables us to be a virtual extension of our customers' teams and make a direct impact on their businesses every day. If you're a strong typist who loves tech, and customer service, read on!

    Overview

    As an extension of our customer's office, the Operator role is one of the most important at Customer Elation. Every interaction is an opportunity to carry out our mission of treating callers the way you want to be treated – they do not call it the Golden Rule for nothing!

    Our Accountabilities

    • Adhere to Customer Elations call-handling expectations, limiting personal bias while answering calls professionally in your own tone.
    • Create exceptional caller experiences that deliver meaningful connections with customers and callers.
    • Maintain accuracy, mindfulness, and strong attention to detail in written communication. Cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
    • Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously.
    • Precisely and consistently follow call-handling instructions on every call. Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen.

    Your Key Attributes

    • You display a certain ease and grace under pressure. Your positivity and can-do attitude are amplified when you are handling multiple tasks at once. You are adaptable and coachable.
    • You diligently follow instructions yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a fantastic virtual first impression for a wide variety of businesses.
    • Your ability to understand and anticipate your customer's need. You are service-oriented.
    • Your laser focus and high attention to detail allow you to accurately depict the spirit of a message while distilling the content to ensure it is concise, relevant, and meaningful to coworkers and to the customer. You are incredibly well-written.
    • You are a team player, both reliable and present in your role. Your leaders and co-workers can count on you to do what you say you'll do.
    • You are positive and professional with a high degree of emotional intelligence.

    Working conditions

    Normally work takes place in an open office, call center environment with a diverse employee population. This is a coverage position that requires the ability to work a predictable and consistent schedule. It requires the ability to sit/stand and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse in a fast-paced, high-volume environment. It requires the ability to communicate effectively with a diverse audience in person, by phone, and by computer. Applicants must be 17 years of age or older to apply.

    Customer Elation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!

    We are currently seeking full-time and part-time positions for evenings and weekends. Other shift times may be available after training and with experience and tenure.

    Job Types: Full-time, Part-time

    Pay: From $18.20 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Evening shift
    • Night shift
    • Weekends as needed

    Work Location: In person

  • 3 Days Ago

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Manager/ Manager in Training
  • Music Service
  • Huron, SD FULL_TIME
  • Locally owned cstore/casino company looking for a General Manager for one of our locations in Huron, SD. Must be available any hour of a 7 day work week. Locations are open 365 days a year including a...
  • 1 Day Ago

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Assistant Manager/ Manager in Training
  • Music Service
  • Sioux Falls, SD FULL_TIME
  • Seeking qualified individuals able to help management team lead an excellent team of cashiers and customer service attendants in a fast paced c-store/ liquor/ casino environment. Must be able to work ...
  • 1 Month Ago

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Service Technician, Compressor Technique-Sioux Falls, South Dakota
  • Atlas Copco Compressors LLC -North America Customer Center
  • Sioux Falls, SD FULL_TIME
  • Service Technician, Compressor Technique-Sioux Falls, South Dakota Functional area: Service Country: United States City: Sioux Falls Company name: Atlas Copco Compressors LLC Date of posting: Feb 12, ...
  • 1 Month Ago

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Customer Service Representative
  • PCC An Ambulance Billing Service
  • Castlewood, SD FULL_TIME
  • **SERIOUS APPLICANTS ONLY** PCC is growing by over 20% in the last 5-6 years! Established in 1999, PCC is dedicated to providing the highest quality ambulance coding, billing & account management serv...
  • 7 Days Ago

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Footwear Customer Service Manager
  • Trav's Outfitter
  • Watertown, SD FULL_TIME
  • Job Description: Footwear Customer Service Manager Location: Watertown, SD, 57201 Our goal is to Enrich Lives as we deliver the Best Retail Experience Possible. We would love to have you join the Trav...
  • 1 Month Ago

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0 Customer Service Training Manager jobs found in Sioux Falls, SD area

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Associate Financial Representative
  • Modern Woodmen of America
  • Sioux Falls, SD
  • The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial...
  • 3/28/2024 12:00:00 AM

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Summer Intern 2024
  • American Engineering Testing Inc
  • Sioux Falls, SD
  • Job Description Job Description American Engineering Testing (AET) provides geotechnical engineering, construction mater...
  • 3/28/2024 12:00:00 AM

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Procure-to-Pay Specialist
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/28/2024 12:00:00 AM

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Operations Manager- Agriculture
  • Deveron USA LLC
  • Sioux Falls, SD
  • Job Description Job Description Job Title: Operations Manager - Agriculture Location: West Iowa Job Description: We are ...
  • 3/28/2024 12:00:00 AM

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Customer Care Rep (Work from Home w/ on Site Training, Evening Shifts)
  • Home Warranty of the Midwest, Inc.
  • Sioux Falls, SD
  • Job Description Job Description Home Warranty is currently taking applications for a reliable individual to work in our ...
  • 3/28/2024 12:00:00 AM

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Senior Project Manager - Environmental Science
  • DJ&A
  • Sioux Falls, SD
  • Job Description Job Description Senior Project Manager – Environmental Science ABOUT DJ&A DJ&A is a multidisciplinary co...
  • 3/28/2024 12:00:00 AM

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Before & After School Coordinator
  • Bishop O'Gorman Catholic Schools
  • Sioux Falls, SD
  • Offering competitive pay for a passionate and energetic Before and After School Coordinator! The Bishop O'Gorman Catholi...
  • 3/27/2024 12:00:00 AM

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Director of Nursing in Training - RN - Long Term Care
  • Good Samaritan Society
  • Pipestone, MN
  • Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
  • 3/26/2024 12:00:00 AM

Sioux Falls (/ˌsuː ˈfɔːlz/) (Lakota: Íŋyaŋ Okábleča Otȟúŋwahe; "Stone Shatter City") is the most populous city in the U.S. state of South Dakota and the 143rd-most populous city in the United States. It is the county seat of Minnehaha County and also extends into Lincoln County to the south, proximate with the Minnesota state line. It is the 47th-fastest-growing city in the United States and the fastest-growing metro area in South Dakota, with a population increase of 22% between 2000 and 2010. As of 2019, Sioux Falls had an estimated population of 187,200. The metropolitan population of 259,0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$77,032 to $116,639
Sioux Falls, South Dakota area prices
were up 0.8% from a year ago

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