Customer Service Training Manager jobs in Pocatello, ID

Join Farmers Insurance - Quayle Agency, a reputable insurance agency located in Pocatello, Idaho. We are seeking a dedicated and enthusiastic Customer Service and Sales Representative to join our team.

As an integral part of our agency, you will provide exceptional customer service while assisting clients with their insurance needs.

In this role, you will be responsible for building positive relationships with clients, answering their inquiries, and providing insurance quotes.

Your excellent communication skills, attention to detail, and problem-solving abilities will be key as you handle a wide range of customer service tasks, including policy updates, claim assistance, and billing inquiries.

If you are a self-motivated individual with a passion for providing exceptional customer service and want to be part of a dynamic team, apply today!

Benefits

Annual Base Salary Commission Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Hands on Training

Mon-Fri Schedule

Responsibilities

• Provide excellent customer service by responding to inquiries, policy updates, billing questions, and claim assistance.
• Understand customer needs and recommend suitable insurance coverage options.
• Generate insurance quotes and assist clients in making informed decisions.
• Maintain accurate and organized customer records in our database.
• Collaborate with team members to ensure smooth operations and a positive customer experience.
• Look for opportunities to offer existing clients additional lines of business.

Requirement

• High school diploma or equivalent.
• Previous customer service experience, preferably in the insurance industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using computer systems and software applications.
• Must be licensed in Property and casualty insurance or become licensed within the first 30 days. (We will pay for training material as well as provide reimbursement for exams.)

Last updated : 2024-04-11