Customer Service Training Manager jobs in Pierre, SD

Inland Truck Parts & Service is looking for a Service Manager to join our team in Ft. Pierre, South Dakota. ITP is an employee-owned business with 36 locations in 12 states. Not sure what it means to be employee-owned? Apply today and find out!

Job Summary

The primary function of the service manager is to manage and supervise all aspects of service operation, under the guidance of the store manager.

Duties And Responsibilities

·         Ensure excellent internal and external customer service and communication

·         Demonstrate ability to effectively work with a team

·         Assist with recruiting, hiring, training, monitoring, & evaluating staff

·         Supervise all service personnel & operations

·         Ensure and/or demonstrate application of mechanical & computer application expertise

·         Organize work for efficient & quality operation

·         Assign tasks, schedule work hours

·         Monitor inventory levels

·         Promote/ assist with parts sales

·         Maintain knowledge of all service processes & equipment

·         Direct or participate with giving repair estimates

·         Oversee and/or perform repair work & necessary scheduled maintenance

·         Ensure neat, clean, attractive appearance & safety of service area

·         Troubleshoot problems

·         Provide feedback/ operating reports for store manager

·         Maintain adherence of policies / procedures

·         Prompt attendance & neat appearance

·         Other duties as deemed necessary by the store manager

Qualifications

• Minimum 5 years working experience in a Heavy Duty, Truck Repair Facility or Dealership with 5 years in a supervisory role preferred
• Must have knowledge of current heavy duty truck repair methods and diagnostic procedures
• Current CDL is preferred