Customer Service Training Manager jobs in Orange, CA

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager in Training
  • Big Brand Tire & Service
  • Aliso Viejo, CA FULL_TIME
  • As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strategy; giving you an opportunity to become a manager in our company.

    Responsibilities include:

    • Being a self-starter with strong work ethic and a high level of integrity.
    • Being detail oriented with the ability to manage multiple tasks.
    • Having excellent communicators with strong interpersonal skills.
    • Putting in the necessary amount of time in order to complete tasks and support performance execution.
    • Having knowledge of tires, tire related and mechanical services.

    Managers in Training must:

    • Possess a College degree and 1 year of management experience (shift manager for retail or service industry)
    • Or, 3 years of automotive experience with 1 year of management experience
    • Or, 3 years management experience (shift manager for retail or service industry)
    • Or, 2 years in a lead role or supervisory position
    • Be energetic, hard-working, and ethical
    • Understand and follow company strategies and policies
    • Possess a valid Driver's License and must be insurable under our automobile insurance.
    • Be physically able to lift 70 lbs. and endure continuous crouching, bending, and turning.

    Benefits:

    • Competitive hourly rates plus commission
    • Upon successful completion of the Manager in Training Program, salary can range from $55-$65k a year
    • Medical, dental, vision, life insurance, and accident Insurance available
    • Paid vacations and holidays
    • 401k plan with company match
    • Excellent career progression opportunities

    Big Brand Tire & Service is a one-stop tire and automotive repair service center that has been in business for over 50 years. With stores across CA, AZ, CO, NV and growing fast, we strive to maintain that family feel, because that’s how it all started. We keep our customers moving, and we keep our employees moving too! We are all about investing in our hardworking, dedicated team members and pride ourselves on promoting from within. We can help you develop your skills, and in turn, you can help us grow!

  • 6 Days Ago

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Manager in Training
  • Big Brand Tire & Service
  • Forest, CA FULL_TIME
  • As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strate...
  • 16 Days Ago

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Manager in Training
  • Big Brand Tire & Service
  • Foothill Ranch, CA FULL_TIME
  • As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strate...
  • 16 Days Ago

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Commercial Insurance - Customer Service Representative (CSR)
  • Customer Service Representative (CSR) - Whiteboard Risk & Insurance Solutions
  • Irvine, CA FULL_TIME
  • We are looking for a licensed Commercial Customer Service Representative to join our insurance agency's customer service Solutions team! As the CSR of our Solutions team you'll be responsible for hand...
  • 18 Days Ago

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Blood Collection Staff/Customer Service - Training Provided
  • American Red Cross
  • Laguna Hills, CA FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian...
  • 18 Days Ago

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Customer Care
  • Lever Implementation Training Environment
  • Irvine, CA FULL_TIME
  • ________This is an example________PLEASE READ: these jobs are testing jobs of Lever's testing environment - please do not apply for this job.Lever was founded ten years ago to tackle the most strategi...
  • 1 Month Ago

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0 Customer Service Training Manager jobs found in Orange, CA area

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Superintendent Construction
  • Imperial Contracting
  • Anaheim, CA
  • Job Description Job Description Position Summary: A superintendent with strong construction experience to supervise larg...
  • 3/28/2024 12:00:00 AM

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Youth Instructor
  • Boys And Girls Clubs Of Greater Anaheim-Cypress
  • Anaheim, CA
  • Job Description Job Description PRIMARY FUNCTION: Plans, implements, supervises and evaluates activities provided within...
  • 3/28/2024 12:00:00 AM

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Staff Amgen Fellow, Limited Term
  • Chapman University
  • Orange, CA
  • Posting Details Position Information Position Title Staff Amgen Fellow, Limited Term Position Type Limited-Term Job Numb...
  • 3/27/2024 12:00:00 AM

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Professor of Clinical X Series -Open Ranks - Neurology
  • University Of California Irvine
  • Orange, CA
  • Position overview Salary range: Total Negotiated Salary (TNS) calculation includes AAMC salary benchmarks for Neurology ...
  • 3/27/2024 12:00:00 AM

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Student Government Coordinator
  • Associated Students Inc., CSUF
  • Fullerton, CA
  • Position Title: Student Government Coordinator Reports To: Director, Student Government Payroll Classification: Salaried...
  • 3/27/2024 12:00:00 AM

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HVAC Instructor
  • IEC - Garden Grove
  • Garden Grove, CA
  • Job Description Job Description **Teaching experience not required if you are an expert in the field. We will train!** U...
  • 3/27/2024 12:00:00 AM

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Superintendent Fire Alarm
  • ORR Corporation
  • Brea, CA
  • Job Description Job Description SUPERINTENDENT - Fire Alarm JOB SUMMARY Our Superintendents work in the field to perform...
  • 3/25/2024 12:00:00 AM

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Superintendent Construction
  • Concrete Finishing
  • Orange, CA
  • Job Description Job Description Extensive knowledge in materials, methods and tools involved in the following scopes of ...
  • 3/24/2024 12:00:00 AM

Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014. The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$95,678 to $144,873
Orange, California area prices
were up 3.0% from a year ago

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