Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Customer Service Representative / Baseball or Softball Instructor
-Provide excellent customer service by addressing customer inquiries and resolving issues in a timely and professional manner
-Must be efficient assisting customers with product selection, registration, and payment processes upon arrival. -Must be comfortable with computer work
-Must thrive in a fast pace environment
-Must like working with kids
-Must be detail oriented -
-Must enjoy sales and helping others
-Collaborate with other team members to ensure a seamless customer experience
-Know how to work for customers professionally and with enthusiasm.
-Must be comfortable in a production environment
- Strong communication skills, both verbal and written
-Must be able to teach either baseball or softball - must have playing experience ---Strong communication skills, both verbal and written
-Excellent problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Ability to work well in a team environment
Note: Experience in sports (playing/instruction or coaching a team is a plus!)
We work with kids so must passionate about this and have a whatever it takes mentality. We are not interested in short term people. We work with kids that need real player development and attention so this takes time to build trust! Join our team of dedicated professionals and make a difference in the lives of our families. Apply now!
Job Type: Part-time
Pay: $13.00 - $18.00 per hour
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Work Location: In person