Customer Service Training Manager jobs in New Hampshire

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager In Training - Keene, NH
  • VIP Tires & Service
  • Keene, NH FULL_TIME
  • TITLE: Manager-in-Training (M.I.T.)                                              REPORTING TO: District Manager / Market Manager          EMPLOYMENT CLASSIFICATION: Exempt   GENERAL SUMMARY: The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.   ESSENTIAL DUTIES & RESPONSIBILITIES: 1.       Makes sure that workplace safety is Priority #1.  Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2.       Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer. 3.       Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below a.       Hire the best associates in the area b.       Develop a superior team                                                                      i.      Ensure all store associates have taken and passed all their required LMS training                                                      ii.      Ensure all store associates complete any and all relevant vendor training                                                    iii.      Make sure all associates are T.I.A basic automotive service certified                                                    iv.      Career path with associates during structured associates coaching sessions                                                      v.      Sign up associates and provide study material for any applicable ASE certifications c.       Proper scheduling of the team to make sure they can meet our customers’ needs all hours of operation d.       Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings e.       Monitor e-mail throughout the day for customer appointments and communication f.        Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions g.       Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order h.       Attend off site meetings and training sessions as needed. Typically, several times per year                                                                             3.       Facility and Equipment Maintenance   ·         Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.   ·         Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs   ·         Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day   ·         Ensures appropriate steps are taken to maintain a clean service department throughout the business day ·         Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business   ·         Any facility or equipment issues should be entered into the facility or equipment database   4.       Procedural Compliance ·         Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.   5.       Additional Responsibilities (Performs other functions as required.) ·         Communicates with other levels of management as needed to ensure compliance with service standards and company policies   ·         Serves as policy administrator in assigned location     PERFORMANCE MEASURMENT: ·         The M.I.T. supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports.       STANDARD MANAGEMENT WORK WEEK: ·         SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. ·         ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team   REQUIRED QUALIFICATIONS:   1.      Knowledge, Skills, and Abilities ·       Strong people management and leadership skills, motivational, supportive, assertive, and decisive ·       Excellent verbal and written communication ·       Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions ·       Strong organization and time management skills ·       A comprehensive understanding of automotive servicing and the industry   2.      Minimum Educational and/or Experience Level ·       Two years related experience in automotive service management ·       Completion of two-year college or technical school program recommended ·       Or an equivalent combination of education and experience   3.      Proven results Certificates, Licenses, and/or Registrations ·       Current, valid driver’s license issued in state of residence ·       Equipment Safety Certification ·       ASE Certification C1– Service Consultant required ·       ASE Certification P2 – Parts Specialist recommended ·       ASE Certification G1 – Maintenance and light repair recommended ·       State Inspection License Required (where applicable)   ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.       Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the M.I.T. job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.   Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.   Essential Physical Activity Requirements   Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling   Walking Climbing     Kneeling     Crawling     Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.   Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21 lbs. Up to 20lbs.     Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)     ACKNOWLEDGEMENT:                                  Supervisor                                         Date                             Associate                                 Date     This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.
  • 3 Months Ago

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Manager In Training - Claremont, NH
  • VIP Tires & Service
  • Claremont, NH FULL_TIME
  • TITLE: Manager-in-Training (M.I.T.) REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTO...
  • 3 Months Ago

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Manager In Training - Laconia, NH
  • VIP Tires & Service
  • Laconia, NH FULL_TIME
  • TITLE: Manager-in-Training (M.I.T.) REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTO...
  • 21 Days Ago

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Manager In Training - Manchester, NH
  • VIP Tires & Service
  • Manchester, NH FULL_TIME
  • TITLE: Manager-in-Training (M.I.T.) REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTO...
  • 3 Months Ago

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Manager In Training - Rochester, NH
  • VIP Tires & Service
  • Rochester, NH FULL_TIME
  • TITLE: Manager-in-Training (M.I.T.) REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTO...
  • 21 Days Ago

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Manager In Training - Merrimack, NH
  • VIP Tires & Service
  • Merrimack, NH FULL_TIME
  • TITLE: Manager-in-Training (M.I.T.) REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTO...
  • 3 Months Ago

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Sr. Quality Assurance (QA) Specialist
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Support the Technical Services team with internal quality auditing. Verify Preventive Maintenance (PM) proc...
  • 3/29/2024 12:00:00 AM

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Tech, Preventative Maintenance
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Responsible for executing predictive maintenance, analyzing results, creating reports and collaborating wit...
  • 3/29/2024 12:00:00 AM

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Sr. Engineer, Ride & Show - Network Systems
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Provides subject matter expertise on one or more Ride and/or Show system disciplines, which includes but is...
  • 3/29/2024 12:00:00 AM

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Inbound Residential Sales Representative
  • Mediacom Communications Corporation
  • Chillicothe, IL
  • Position: I nbound Residential Sales Representative Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 3/29/2024 12:00:00 AM

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Customer Service Training Manager
  • Sollis Health
  • New York, NY
  • Time **You and your family will never wait more than 15 minutes to see a medical professional, 24 hours a day, 365 days ...
  • 3/26/2024 12:00:00 AM

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ASSISTANT MANAGER SERVICE & TRAINING
  • Revolvrmens
  • ** ASSISTANT MANAGER SERVICE/TRAINING in Bozeman, MT** **Role: REVOLVR Menswear - REVOLVR Service + Training Assistant M...
  • 3/26/2024 12:00:00 AM

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ASSISTANT MANAGER SERVICE/TRAINING
  • Revolvrmens
  • ** ASSISTANT MANAGER SERVICE/TRAINING in Bozeman, MT** **Role: REVOLVR Menswear - REVOLVR Service + Training Assistant M...
  • 3/26/2024 12:00:00 AM

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Environmental Services Training Manager - !!!$2,500 SIGN-ON BONUS!!! - Northeast Georgia Health Sy
  • ARAMARK
  • Gainesville, GA
  • **Job Description** **!!!$2,500 SIGN-ON BONUS!!!** **Aramark Healthcare** is seeking an **Environmental Services Trainin...
  • 3/25/2024 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$86,943 to $131,646

Customer Service Training Manager in Monroe, LA
As customer service consultants, we assist in transformation.
January 23, 2020
Customer Service Training Manager in Troy, NY
As an example, the warehouse team member who improperly packs a box will create a problem for the customer when the package arrives and the contents are damaged or a part is missing.
January 26, 2020
Customer Service Training Manager in Peoria, IL
Yet the people who aren’t trained are often the people who could have the greatest impact on the customer.
December 08, 2019