Customer Service Training Manager jobs in Monterey, CA

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

T
Customer Service
  • Third Party CS
  • Salinas, CA FULL_TIME
  • Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem.

    Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus;

    ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and / or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and / or concerns.

    Last updated : 2024-03-26

  • Just Posted

U
Customer Service
  • US Commander, Navy Installations
  • Monterey, CA FULL_TIME
  • Duties Performs a full range of services such as: assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving ...
  • 9 Days Ago

P
Account Manager
  • P.M. Landscaping Service LLC.
  • Monterey, CA FULL_TIME
  • Job Summary: We are seeking an experienced and motivated Account Manager to join our team. As an Account Manager, you will be responsible for maintaining and growing relationships with our clients in ...
  • 3 Days Ago

B
Executive Office - Manager in Training
  • BernardusLodgeSpa
  • Carmel, CA FULL_TIME
  • MENTEE TRAINING PROGRAM (MTP) As a Mentee Training Program, you will receive comprehensive exposure in our hotel by rotating through various departments. You will be assigned to a Manager in each depa...
  • 18 Days Ago

H
Executive Office - Manager in Training
  • HospitalityCareersSite
  • Carmel, CA FULL_TIME
  • MENTEE TRAINING PROGRAM (MTP) As a Mentee Training Program, you will receive comprehensive exposure in our hotel by rotating through various departments. You will be assigned to a Manager in each depa...
  • 20 Days Ago

J
Manufacturing Training Manager
  • Joby Aviation
  • Marina, CA FULL_TIME
  • Joby OverviewLocated in Northern California, the team at Joby Aviation is driven by our goal of creating an affordable, all-electric air transportation system. Imagine a piloted air taxi that takes of...
  • 21 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Customer Service Training Manager jobs found in Monterey, CA area

U
Undergraduate Academic Advisor
  • University of California
  • Santa Cruz, CA
  • NO VISA SPONSORSHIP AVAILABLE FOR THIS POSITION. Applicants must have current work authorization when accepting a Baskin...
  • 3/28/2024 12:00:00 AM

L
Tutors
  • Lindamood-Bell Learning Processes
  • Los Gatos, CA
  • Job Description We are looking for energetic, positive individuals to work as tutors we call Clinicians, in a Lindamood-...
  • 3/28/2024 12:00:00 AM

A
Remote Help Desk Specialists I
  • Abacus Service Corporation
  • Monterey, CA
  • Candidates Request Form 1 Job Title Remote Help Desk Specialists I 2 Client Company/Dept. Name The Naval Postgraduate Sc...
  • 3/28/2024 12:00:00 AM

Y
Academic Advisor TRIO Upward Bound
  • Youth Alliance
  • Hollister, CA
  • Job Title: TRIO Upward Bound Academic Advisor Status: Full-Time, Non-exempt, 40 hours per week Pay Scale: $46,500 - $58,...
  • 3/27/2024 12:00:00 AM

V
Personal Training Manager
  • Valley Fitness, Corporate
  • Gilroy, CA
  • Description We are looking for someone who is ready to combine their passion for fitness with their love of helping othe...
  • 3/27/2024 12:00:00 AM

H
School Counselor - Salinas & South County
  • Harmony At Home
  • Carmel, CA
  • Job Description Job Description Job description Harmony At Home is seeking a Part-Time or Full-Time School Counselor to ...
  • 3/26/2024 12:00:00 AM

H
School Counselor - Salinas & South County
  • Harmony At Home
  • Carmel, CA
  • Job Description Job Description Job description Harmony At Home is seeking a Part-Time or Full-Time School Counselor to ...
  • 3/25/2024 12:00:00 AM

C
Instructor Assistant - Medical Assistant Program
  • Center for Employment Training
  • Salinas, CA
  • Job Description Job Description *This position is for the evening program: 4:00pm-9:00pm Under the supervision of the Ce...
  • 3/24/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$95,278 to $144,267
Monterey, California area prices
were up 2.5% from a year ago

Customer Service Training Manager in Alexandria, LA
The basic concept of customer service is to assist the people who are using or considering using your product.
December 26, 2019
Customer Service Training Manager in Altoona, PA
This is why it is imperative that businesses invest in quality customer service training programs.
February 24, 2020
Customer Service Training Manager in Brownsville, TX
Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business.
January 02, 2020