Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Akers Packaging is a third-generation independent box manufacturer. In business 60 years, we are one of the largest independent corrugated companies in the Midwest, as well as a leading independent corrugated converter in the United States.
We are currently seeking a Customer Service Representative for our La Porte, Indiana location.
The primary responsibilities include, but are not limited to :
The ideal candidate will present the following qualifications
At least two years' customer service experience, preferably in a manufacturing environment. Corrugated packaging industry experience (including boxes, displays, graphics, and labeling) would be ideal.
Knowledge of various packaging mediums, board grades, inks and equipment capabilities a plus.
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
We offer a competitive compensation and benefits package including health insurance, dental coverage, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Profit Sharing Plan, paid vacation and holidays.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Job Type : Full-time
Benefits :Weekly day range :
Last updated : 2024-04-24
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