Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Maintains customer satisfaction by inspiring service representatives, providing problem-solving resources, and developing creative service solutions, fostering an intimate service experience, and managing the service team.
BEK is looking to continue its long history of exceptional customer service and is looking for the right leader that will inspire continued service improvements.
Customer Service, Process Improvement, Decision Making, Strategic Thinking, Managing Processes, Staffing, Planning, Analyzing Information, Developing Standards, Help Desk Experience, Social Media, Online Chat, Emphasizing Excellence, Performance Reporting.
You must be able to astonish the customer’s senses with an intimate customer service experience and advance the Cooperative’s development of its Brand Promise.
Please send application and resume to:
BEK Communications
Attn: Human Resource Manager
PO Box 230, Steele, ND 58482
or email to:
careers@bektel.coop
0 Customer Service Training Manager jobs found in Minot, ND area