Customer Service Training Manager jobs in Minot, ND

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Manager
  • BEK SPORTS
  • Steele, ND FULL_TIME
  • Customer Service Manager

    Job Purpose:

    Maintains customer satisfaction by inspiring service representatives, providing problem-solving resources, and developing creative service solutions, fostering an intimate service experience, and managing the service team.

    BEK is looking to continue its long history of exceptional customer service and is looking for the right leader that will inspire continued service improvements.

    Customer Service Manager Job Duties:

    • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
    • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; determining system improvements; implementing change.
    • Determines customer service requirements by maintaining contact with customers; conducting surveys; forming focus groups; benchmarking best practices.
    • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
    • Maximizes customer operational performance by providing leadership, support and technical advice.
    • Updates job knowledge by participating in educational opportunities; reading professional publications.
    • Develop tools to gain market intelligence, exiting customer feedback and coordinate with sales, operations and marketing on product and promotional changes.

    Skills/Qualifications:

    Customer Service, Process Improvement, Decision Making, Strategic Thinking, Managing Processes, Staffing, Planning, Analyzing Information, Developing Standards, Help Desk Experience, Social Media, Online Chat, Emphasizing Excellence, Performance Reporting.

    • Must have 5 years of proven customer service leadership experience
    • An intimate understanding of customer service, techniques, strategies, tools, and technology
    • The capability to establish performance metrics
    • Experienced with social media as a service delivery tool
    • Customer Service Manager must report to the Corporate Headquarters location in Steele, ND

    You must be able to astonish the customer’s senses with an intimate customer service experience and advance the Cooperative’s development of its Brand Promise.


    Please send application and resume to:

    BEK Communications

    Attn: Human Resource Manager

    PO Box 230, Steele, ND 58482


    or email to:

    careers@bektel.coop


    Benefits

    BEK offers the traditional medical, dental, life, PTO, 401K and Flexible Spending benefits. But we think you'll like our perks even more. Here are just a few:
    • Live in our service area? No cost telephone, internet, TV offerings and Cloud product offerings
    • 8 company-paid holidays
    • Tuition reimbursement
    • Tickets to area high school, college and professional sporting events and more!
  • 2 Days Ago

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Customer Service Manager, Automotive
  • ABRA Auto Body & Glass
  • Bismarck, ND FULL_TIME
  • ABRA Auto Body & Glass Bismarck, North Dakota AUTOMOTIVE CUSTOMER SERVICE MANAGER GREAT Benefits Competitive Pay Plan! Experience Required NO Weekends!! Be part of Bismarck's NEWEST auto collision rep...
  • 10 Days Ago

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Manager in Training
  • City Brew Coffee
  • Dickinson, ND FULL_TIME
  • Manager in Training (Senior Assistant Manager Job Description GENERAL RESPONSIBILITIES Responsible for assisting the Store Manager with the daily planning, management and leadership role of a City Bre...
  • 25 Days Ago

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Manager in Training
  • Sky Zone Bismarck
  • Bismarck, ND FULL_TIME,PART_TIME
  • This position offers opportunity in Management along with Marketing and Sales.Starting wage may be higher, depending on experience.We are looking for an athletic minded individual to help promote our ...
  • 3 Days Ago

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Customer Service
  • Hertz-Overland West, Inc
  • Bismarck, ND FULL_TIME
  • Applicant must be high energy, outgoing, well spoken with strong verbal and written skills. We are looking for a strong driven individual who would like to work for a company that offers advancement a...
  • 23 Days Ago

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Customer Service
  • Pizza Hut
  • WILLISTON, ND FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at WILLISTON ND
  • 24 Days Ago

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0 Customer Service Training Manager jobs found in Minot, ND area

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Parts Specialist
  • O'Reilly Auto Parts
  • Minot, ND
  • The Parts Specialist will provide all retail and installer customers with a high level of service. This position will al...
  • 3/28/2024 12:00:00 AM

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BARTENDER
  • Elevation
  • Minot, ND
  • Number of hires for this role On-going need to fill this role **Job details** Job Type Full-time Part-time **Full Job De...
  • 3/28/2024 12:00:00 AM

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Behavioral Health Clinician
  • State of North Dakota
  • Minot, ND
  • NCHSC - Minot, ND - Behavioral HealthClinician (Team-based) **Sign on Bonus up to $10,000** Be part of an interdisciplin...
  • 3/27/2024 12:00:00 AM

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Assistant Manager>
  • Cold Stone Creamery
  • Minot, ND
  • Cold Stone Creamery - 2400 10Th St Sw Ste 356 - [Shift Manager] As an Assistant Manager at Coldstone Creamery you will: ...
  • 3/27/2024 12:00:00 AM

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Wallwork Truck Center Service Manager
  • Wallwork Inc.
  • Minot, ND
  • ** Wallwork Truck Center Service Manager** **Job Category****:** Service Admin **Requisition Number****:** WALLW001543 S...
  • 3/27/2024 12:00:00 AM

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Automation and Controls Specialist/Engineer - Transportation
  • CDM Smith
  • Minot, ND
  • **35713BR** **Requisition ID:** 35713BR **Business Unit:** TSU **Job Description:** CDM Smith is seeking a Senior Automa...
  • 3/26/2024 12:00:00 AM

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Business Analyst, Retail
  • Parkland Corporation
  • Minot, ND
  • ** Business Analyst, Retail** **Job Category****:** Retail Operations **Requisition Number****:** BUSIN005018 Showing 1 ...
  • 3/26/2024 12:00:00 AM

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Housekeeper
  • Healthcare Services Group, Inc.
  • Minot, ND
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, a...
  • 3/26/2024 12:00:00 AM

Minot (/ˈmaɪnɒt/ (listen) MY-not) is a city in and the county seat of Ward County, North Dakota, United States, in the state's north-central region. It is most widely known for the Air Force base located approximately 15 miles (24 km) north of the city. With a population of 40,888 at the 2010 census, Minot is the fourth largest city in the state and a trading center for a large portion of northern North Dakota, southwestern Manitoba, and southeastern Saskatchewan. Founded in 1886 during the construction of the Great Northern Railway, Minot is also known as "Magic City", commemorating its remar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$82,480 to $124,889
Minot, North Dakota area prices
were up 0.8% from a year ago

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