Customer Service Training Manager jobs in Meridian, ID

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Service Representative
  • Customer Engineering Services (CES) -cesservice
  • Banks, ID FULL_TIME
  • Job Description

    Job Description

    Join Our Team Today

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work


    What You'll Do...

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday

    The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance, and onsite training of operation on assigned printer equipment throughout a geographical territory. You'll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day


    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. As a CES Technician, you'll be an important part of what works which includes:

    • Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution
    • Installing and removing equipment
    • Technical and Mechanical Troubleshooting
    • Installing equipment modifications as needed
    • Working closely with and developing strong business relationships with the customer and client personnel
    • Conducting informal operator training as needed to improve machine performance
    • Completing all required reporting procedures related to the maintenance and repair of the equipment
    • Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance
    • Using good business judgment in your daily operations to minimize operational expenses
    • Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required

    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.



    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in diagnosing and repairing equipment failures preferred
    • Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to work independently and as a team
    • Ability to perform timely and accurate reporting
    • Ability to work unplanned extended workdays based on business needs
    • Ability to work with mobile devices ie: smartphones

    Requirements

    • High School Diploma or General Education Degree (GED)
    • Technical school courses OR 3-5 years experience with servicing equipment (a plus)
    • Understanding of mechanical operations, computers/software, and hands-on break/fix repair
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory
    • Maintain professional appearance based on Company policy
    • Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.


    Benefits

    Benefits and Perks

    Our programs are designed to keep your work/life balance in check.

    • Paid Time Off which includes vacation, sick time, and paid national holidays
    • Comprehensive insurance offerings including Health, Dental, and Vision
    • Company Paid Short Term/Long Term disability
    • Company Paid Life Insurance Policy
    • Plan for your future with our 401(k) plan and take advantage of company matching
    • Competitive Salary
    • Company vehicle provided
    • Company provided Tool Kit, Cell Phone, and Laptop
    • Company Credit Card

  • 1 Day Ago

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Customer Service Representative
  • US Forest Service
  • Riggins, ID FULL_TIME
  • Duties Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between functions related t...
  • 2 Days Ago

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CUSTOMER SERVICE MANAGER
  • All Ways Caring HomeCare
  • MERIDIAN, ID FULL_TIME
  • Our Company All Ways Caring HomeCare Overview Customer Service Manager focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and develop...
  • 22 Days Ago

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CUSTOMER SERVICE MANAGER
  • BrightSpring Health Services
  • Meridian, ID FULL_TIME
  • All Ways Caring HomeCareThe Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.Se...
  • 2 Days Ago

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Customer Service Sales Manager
  • UniTrust Financial Group
  • Boise, ID FULL_TIME
  • Customer Service Sales Manager Location: Remote About InsuraTec Services Group: InsuraTec Services Group is a dynamic and innovative company specializing in financial services, particularly life insur...
  • 10 Days Ago

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Training Program Specialist
  • US Forest Service
  • Boise, ID FULL_TIME
  • Duties Duties listed are at full performance grade GS-11 level. Evaluates interagency fire management training and development programs and assists in the notification and development of new national ...
  • 6 Days Ago

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0 Customer Service Training Manager jobs found in Meridian, ID area

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Supervisor in Training
  • Security Finance
  • Boise, ID
  • Description As Supervisor in Training you will learn the Company operational systems, processes, and procedures and exem...
  • 3/28/2024 12:00:00 AM

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Assistant Director of Ticketing
  • Boise State University
  • Boise, ID
  • Assistant Director of Ticketing Job no: 498180 Work type: Non-Classified/Professional Location: Boise, ID Categories: Ma...
  • 3/28/2024 12:00:00 AM

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Admissions Representative
  • Unitek Learning
  • Boise, ID
  • Company Description As a leading healthcare education organization, Unitek Learning's family of schools helps thousands ...
  • 3/28/2024 12:00:00 AM

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Tutor, STEM
  • College of Western Idaho
  • Nampa, ID
  • Tutor, STEM Nampa - Staff Apply now (https://secure.dc4.pageuppeople.com/apply/1005/gateway/default.aspx?c=apply&lJobID=...
  • 3/27/2024 12:00:00 AM

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MIT (Manager in Training)
  • Jersey Mike's Subs
  • Meridian, ID
  • Jersey Mike’s Subs is looking for MIT's (Managers in Training)! Our concept is simple. We provide our customers with the...
  • 3/26/2024 12:00:00 AM

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New Grad RN
  • West Valley Medical Center
  • Caldwell, ID
  • Description Hourly Wage Estimate: $32.00 - $45.95 / hour Learn more about the benefits offered for this job. The estimat...
  • 3/26/2024 12:00:00 AM

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New Grad RN Med Surg
  • West Valley Medical Center
  • Caldwell, ID
  • Description Hourly Wage Estimate: $32.00 - $45.95 / hour Learn more about the benefits offered for this job. The estimat...
  • 3/26/2024 12:00:00 AM

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CHW Instructor
  • Aerobodies Fitness
  • Boise, ID
  • Who we are... Since 1997, Aerobodies has provided federal and state agencies and private industry companies with a wide ...
  • 3/24/2024 12:00:00 AM

Meridian is a city located in Ada County in the U.S. state of Idaho. As of the 2010 census, the population of Meridian was 75,092 making it the third largest city in Idaho after Boise and Nampa. Meridian is considered the state's fastest-growing city and among the fastest-growing cities in the United States. A 2015 census estimate placed the population at approximately 90,739. With a 2018 non-census population estimate of 106,410 and a 1,000 percent increase in population since 1990, the city is currently estimated as the second largest in the state. Meridian is located at 43°36′51″N 116°23′56...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$79,826 to $120,871
Meridian, Idaho area prices
were up 2.5% from a year ago

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