Customer Service Training Manager jobs in Missouri

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Manager in Training
  • His and Hers Roofing
  • Saint Charles, MO FULL_TIME
  • Our Mission

    His & Hers Roofing (HHR) brings originality and authenticity to homeowners by providing them with 5-star customer service during the claims process and providing the service of a full roof replacement with premium quality materials.

    Job Functions:

    • Serve as the primary point of contact for homeowners who are represented by His and Hers Roofing.
    • Collaborate with other team members to ensure smooth operations
    • Handle inbound and outbound calls
    • Effectively manage conversations
    • Schedule appointments and manage the appointment calendar
    • Handle billing inquiries and process payments
    • Review correspondence
    • Complete necessary forms
    • Complete tasks and properly reflect any encounter/conversation/email/call etc. in AccuLynx (CRM)
    • Achieve performance targets

    Requirements and Skills:

    • High School Diploma or GED required, Associate's or Bachelor’s degree preferred
    • Customer service experience (3 years required)
    • Proficient with Microsoft Office
    • Ability to learn, retain and apply information diligently
    • Ability to multitask effectively in a fast-paced environment
    • Strong critical thinking, problem-solving skills, and organization skills
    • Excellent written/verbal communication and customer relations skills
    • Must be flexible, adaptive, and responsive to change.
    • Highly motivated and target driven.
    • Ability to multitask and prioritize tasks effectively
    • Valid driver’s license

    Job Type: Full-time

    Pay: Up to $20.00 per hour

    Expected hours: 40 per week

    Benefits:

    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • 8 hour shift

    Weekly day range:

    • Monday to Friday

    Work Location: In person

  • 1 Day Ago

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Manager in Training
  • HOME SERVICE OIL CO INC
  • Barnhart, MO OTHER
  • Job Details Job Location: Home Service Oil - Barnhart, MO Salary Range: Undisclosed DescriptionQualifications
  • 23 Days Ago

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Medical Customer Service - Paid Training
  • Takeda
  • MO, MO FULL_TIME
  • Description Please take this to get a sneak peek of one of our Plasma Donation Centers. About the role : Every day, the donors you meet will motivate you. The high-quality plasma you collect will beco...
  • 2 Days Ago

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Customer Service / Phlebotomist - Paid training
  • People Science
  • St. Louis, MO FULL_TIME
  • Our team is looking for all levels of Customer service and medical professionals. Paid training, no experience is required Responsibilities Valid driver’s license with a good record Can pick up over 5...
  • 3 Days Ago

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Transformer Service Training Manager
  • Hitachi Energy
  • Earth, MO FULL_TIME
  • General Information:Hitachi Energy, located in Earth City, MO, is seeking a Transformer Service Training Manager. This position will, with limited supervision, perform duties that involve or relate to...
  • 1 Month Ago

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Onsite Property Manager - Training Provided
  • Training Provided - Alexander Forrest Investments
  • Kansas, MO FULL_TIME
  • Who Are We?Alexander Forrest Investments, (AFI) is a mid-sized, multifamily real-estate management company located in Columbia, MO. Here at AFI, we are experts in the acquisition, development, financi...
  • 1 Day Ago

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UKG Associate Programmer Analyst – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Supervisor, Utilities – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Director, Global Attraction Programs (GAP)
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Lead Software Engineer - NodeJS
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Manager, Technical Entertainment Support Services – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Customer Service Training Manager
  • Sollis Health
  • New York, NY
  • Time **You and your family will never wait more than 15 minutes to see a medical professional, 24 hours a day, 365 days ...
  • 3/26/2024 12:00:00 AM

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ASSISTANT MANAGER SERVICE & TRAINING
  • Revolvrmens
  • ** ASSISTANT MANAGER SERVICE/TRAINING in Bozeman, MT** **Role: REVOLVR Menswear - REVOLVR Service + Training Assistant M...
  • 3/26/2024 12:00:00 AM

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Environmental Services Training Manager - !!!$2,500 SIGN-ON BONUS!!! - Northeast Georgia Health Sy
  • ARAMARK
  • Gainesville, GA
  • **Job Description** **!!!$2,500 SIGN-ON BONUS!!!** **Aramark Healthcare** is seeking an **Environmental Services Trainin...
  • 3/25/2024 12:00:00 AM

Missouri is landlocked and borders eight different states as does its neighbor, Tennessee. No state in the U.S. touches more than eight. Missouri is bounded by Iowa on the north; by Illinois, Kentucky, and Tennessee across the Mississippi River on the east; on the south by Arkansas; and by Oklahoma, Kansas, and Nebraska (the last across the Missouri River) on the west. Whereas the northern and southern boundaries are straight lines, the Missouri Bootheel protrudes southerly into Arkansas. The two largest rivers are the Mississippi (which defines the eastern boundary of the state) and the Misso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$81,764 to $123,805

Customer Service Training Manager in Monroe, LA
As customer service consultants, we assist in transformation.
January 23, 2020
Customer Service Training Manager in Troy, NY
As an example, the warehouse team member who improperly packs a box will create a problem for the customer when the package arrives and the contents are damaged or a part is missing.
January 26, 2020
Customer Service Training Manager in Peoria, IL
Yet the people who aren’t trained are often the people who could have the greatest impact on the customer.
December 08, 2019