Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Galls is a reliable source for quality safety equipment and apparel, servicing the needs of law enforcement, military, security, fire, EMS, postal, public transportation and more. The Information Technology team, which this role is a part of, provides the technology leadership along with the enterprise solutions that are utilized to achieve company goals and deliver results to Galls customers.
SUMMARY:
This position manages and coordinates an MA Team And Workforce Management (WFM) / Zendesk coverage within the Customer Experience operation to maximize all inbound and outbound resources; to ensure that service level goals are met while keeping staffing costs at a minimum.
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Galls is an Equal Opportunity Employer of people from all walks of life, including persons with disabilities and veterans. Galls is passionately committed to diversity and inclusion in all that we do. We invite you to join our team, grow with us and contribute by bringing your authentic, best self to work.
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0 Customer Service Training Manager jobs found in Lexington, KY area