Customer Service Training Manager jobs in Layton, UT

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Store Manager in Training/ Service Manager
  • Midas Auto Service and Tires
  • Ogden, UT FULL_TIME
  • Job Responsibilities of Automotive MIT/Service Manager:

    Serving customers is a key to success in this position. Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

    The selected individual will:

    • Greet customers and gather information from them to complete service request form
    • Prepare estimates
    • Follow up with customers on repairs, quotes, and general information
    • Workwith foreman/technicians to ensure repairs are performed in a timely manner
    • Prepare invoices, repair cards, warranty cards and reports.
    • Research parts/vehicle info when needed
    • Collect payment from customers; and
    • other duties as assigned

    TheMIT/Service Writer must:

    • have excellent customer service skills
    • be detail oriented and be able to multi-task
    • be able to workin a team environment and autonomously
    • be able to effectively deal with issues as they arise

    Service writing, job management, administrative and basic knowledge of automotive parts is preferred.

    About Us:
    We are a fullservice auto repair company and service almost all makes and model vehicles.

    Hours of Operation:
    Hours of operation are Monday through Saturday 7:30 AM to 6:00 PM.

    Benefits:
    A comprehensive benefit package is available with this position which includes health insurance, vacations, holidays, and 401K.

    Job Type: Full-time

    Pay: $40,000.00 - $75,000.00 per year

    Benefits:

    • Dental insurance
    • Employee discount
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 1 year

    Shift:

    • 10 hour shift
    • 12 hour shift
    • 8 hour shift
    • Day shift

    Weekly day range:

    • Weekends as needed

    Work Location: In person

  • 2 Months Ago

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Customer Service / Phlebotomist - Paid training
  • People Science
  • Layton, UT FULL_TIME
  • Our team is looking for all levels of Customer service and medical professionals. Paid training, no experience is required Responsibilities Valid driver’s license with a good record Can pick up over 5...
  • 9 Days Ago

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Blood Collection Staff/Customer Service - Training Provided
  • American Red Cross
  • Layton, UT FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian...
  • 1 Month Ago

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Customer Service - Loyalty Specialist (Logan, UT) - Part Time Training
  • Vivint
  • Logan, UT PART_TIME
  • Job DescriptionWhoWe Are:At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.Customer Loyalty Professionalsact as advocates, building confidence in ...
  • 15 Days Ago

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Manager, Dorm
  • Management & Training Corporation
  • Clearfield, UT FULL_TIME
  • Overview SALARY: $53,515 annually Work with a purpose! Begin a career as part of our team, utilizing your skills and abilities to change the life of a Job Corps student. Position name: Dorm Manager Fa...
  • 1 Month Ago

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Recreation Manager
  • Management & Training Corporation
  • Clearfield, UT FULL_TIME
  • Overview Make a difference at Clearfield Job Corps Center! We are seeking candidates for Recreation Manager positions. Starting Wage is $52,233 annually Benefit package includes: Health/dental/vision/...
  • 1 Month Ago

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0 Customer Service Training Manager jobs found in Layton, UT area

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New Graduate RN Acute Rehab
  • HCA
  • Ogden, UT
  • Introduction Do you want to join an organization that invests in you? At Ogden Regional Medical Center, you come first! ...
  • 3/27/2024 12:00:00 AM

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New Graduate RN Acute Rehab
  • Ogden Regional Medical Center
  • Ogden, UT
  • Description Introduction Do you want to join an organization that invests in you? At Ogden Regional Medical Center, you ...
  • 3/26/2024 12:00:00 AM

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New Grad RN
  • Ogden Regional Medical Center
  • Ogden, UT
  • Description Introduction Do you want to join an organization that invests in you? At Ogden Regional Medical Center, you ...
  • 3/26/2024 12:00:00 AM

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New Grad RN Med Surg
  • Lakeview Hospital
  • Bountiful, UT
  • Description Introduction Do you want to join an organization that invests in you? At Lakeview Hospital, you come first! ...
  • 3/26/2024 12:00:00 AM

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New Grad RN Behavioral Health
  • Ogden Regional Medical Center
  • Ogden, UT
  • Description Introduction Do you want to join an organization that invests in you? At Ogden Regional Medical Center, you ...
  • 3/25/2024 12:00:00 AM

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District Office - Special Education Coordinator - School Based (23396)
  • Weber School District
  • Ogden, UT
  • A position has been declared open in the Weber School District Special Education Department for a Special Education Coor...
  • 3/25/2024 12:00:00 AM

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New Grad RN Behavioral Health
  • Ogden Regional Medical Center
  • Ogden, UT
  • Description Introduction Do you want to join an organization that invests in you? At Ogden Regional Medical Center, you ...
  • 3/25/2024 12:00:00 AM

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New Graduate RN Acute Rehab
  • Ogden Regional Medical Center
  • Ogden, UT
  • Description Introduction Do you want to join an organization that invests in you? At Ogden Regional Medical Center, you ...
  • 3/24/2024 12:00:00 AM

Layton is a city in Davis County, Utah, United States. It is part of the Ogden-Clearfield Metropolitan Statistical Area. As of the 2010 census, the city had a population of 67,311, rising to an estimated 78,797 by 2018. Layton is the most populous city in Davis County and the ninth most populous in Utah. Layton has direct access to Salt Lake City, Ogden, Salt Lake City International Airport, Antelope Island, and the FrontRunner commuter rail. Layton City is a leader in economic development for the region, with immediate adjacency to Hill Air Force Base, a large hospitality district (1,000+ hot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$79,197 to $119,918
Layton, Utah area prices
were up 2.3% from a year ago

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