Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Domino's | Max Impact is looking for Managers in Training!
NOW HIRING MANAGEMENT!
If you are competitive, this is the place for you! Learn a trade while you get paid. Become a manager or even a franchisee. Most franchisees started as drivers!
GET PAID VACATIONS • HEALTHCARE • EARN BONUSES • CREATE A FUN WORK PLACE
Here’s how our pay works: Shift Managers & Assistant Managers earn $14.25 - $18.00/hr. bonuses.
Shift Managers average $20k-$30K per year, GM’s average $60k - $70K per year.
Management’s expectations are: reliable, honest, lead by example, Lead others, available to work 40 – 50 hour per week
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0 Customer Service Training Manager jobs found in Laramie, WY area