Customer Service Training Manager jobs in Hammond, IN

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Associate
  • Service Sanitation Inc
  • Gary, IN FULL_TIME
  • Description

    We are on the lookout for dedicated Customer Service Associates to join our team. If you possess exceptional interpersonal skills, thrive on finding solutions to complex problems, and are eager to master effective sales techniques, we want to hear from you. Our mission is to ensure unparalleled customer satisfaction through every interaction. 


    Job Responsibilities: 

    Job responsibilities include (but are not limited to) the following: 

    • Deliver exceptional customer service, addressing all incoming inquiries promptly and professionally. 
    • Process customer orders and requests efficiently, adhering to established departmental protocols. 
    • Maintain accurate customer records, ensuring information is up to date and readily accessible. 
    • Collaborate closely with sales and operations teams to swiftly resolve service-related issues. 
    • Assist customers with billing inquiries and facilitate payment processing as needed. 
    • Cultivate new business opportunities by engaging with prospective customers and showcasing our offerings. 
    • Demonstrate a comprehensive understanding of our products and services, guiding prospects towards tailored solutions. 
    • Collaborate with sales representatives to generate quotes, provide pricing information, and secure new business. 
    • Identify opportunities for upselling additional products and services to existing customers. 
    • Fulfill administrative duties as required, ensuring efficient workflow and documentation. 
    • Send service agreements to customers in a timely manner. 

    Requirements

    • Previous experience in customer service, with a minimum of 2 years preferred. 
    • Outstanding written and verbal communication skills, coupled with active listening abilities. 
    • Strong dedication to ensuring customer satisfaction and resolving issues promptly. 
    • Ability to thrive in a dynamic, fast-paced environment while managing multiple tasks effectively. 
    • Meticulous attention to detail and organizational expertise. 
    • Proven problem-solving abilities, capable of addressing challenges with creativity and efficiency. 
    • Proficiency in Microsoft Office suite; familiarity with CRM software is advantageous. 
    • Sales experience is beneficial but not mandatory. 
    • Bilingual proficiency is an asset. 

    This is an in-office seasonal to potential permanent position


  • 13 Days Ago

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Automotive Manager in Training/General Service Technician
  • Midas - Touch of Gold
  • Merrillville, IN OTHER
  • Hourly Pay plus Commission & Bonuses; $45-$65K Annually! At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the exp...
  • 23 Days Ago

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Automotive Manager in Training/General Service Technician
  • Midas - Touch of Gold
  • HOBART, IN OTHER
  • Hourly Pay plus Commission & Bonuses; $45-$65K Annually! At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the exp...
  • 9 Days Ago

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Automotive Manager in Training/General Service Technician
  • Midas - Touch of Gold
  • Gary, IN OTHER
  • Hourly Pay plus Commission & Bonuses; $45-$65K Annually! At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the exp...
  • 9 Days Ago

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Automotive Manager in Training/General Service Technician
  • Midas - Touch of Gold
  • Michigan, IN OTHER
  • Hourly Pay plus Commission & Bonuses; $45-$65K Annually! At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the exp...
  • 10 Days Ago

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Automotive Manager in Training/General Service Technician
  • Midas - Touch of Gold
  • VALPARAISO, IN OTHER
  • Hourly Pay plus Commission & Bonuses; $45-$65K Annually! At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the exp...
  • 1 Month Ago

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0 Customer Service Training Manager jobs found in Hammond, IN area

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AmeriCorps Math Tutor - Chicago
  • Saga Education
  • Oak Lawn, IL
  • Employment Status/hours: In-Person;Full-time; Monday Friday (during traditional school hours) Start date: August 2024 En...
  • 3/28/2024 12:00:00 AM

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DSP(Instructional Assistant/Driver) for Day Services Program for Adults with Disabilities
  • Elim Christian Services
  • Palos Heights, IL
  • ** DSP(Instructional Assistant/Driver) for Day Services Program for Adults with Disabilities** **Job Category****:** INS...
  • 3/28/2024 12:00:00 AM

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DSP(Instructional Assistant/Driver) for Day Services Program for Adults with Autism
  • Elim Christian Services
  • Palos Heights, IL
  • ** DSP(Instructional Assistant/Driver) for Day Services Program for Adults with Autism** **Job Category****:** INSTASST ...
  • 3/28/2024 12:00:00 AM

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Early Childhood Teacher
  • MINDS OVER MATTER
  • Harvey, IL
  • Job Description Job Description GENERAL REQUIREMENTS FOR PERSONNEL Should love and enjoy working with children. Shall co...
  • 3/27/2024 12:00:00 AM

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Assistant Site Director
  • Catholic Charities of the Archdiocese of Chicago
  • Chicago, IL
  • Job Description Essential Functions of the position are detailed below, and include any physical requirements below that...
  • 3/26/2024 12:00:00 AM

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AmeriCorps Math Tutor - Chicago
  • Saga Education
  • Blue Island, IL
  • Employment Status/hours: In-Person;Full-time; Monday Friday (during traditional school hours) Start date: August 2024 En...
  • 3/26/2024 12:00:00 AM

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AmeriCorps Math Tutor - Chicago
  • Saga Education
  • Evergreen Park, IL
  • Employment Status/hours: In-Person;Full-time; Monday Friday (during traditional school hours) Start date: August 2024 En...
  • 3/26/2024 12:00:00 AM

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AmeriCorps Math Tutor - Chicago
  • Saga Education
  • Chicago Ridge, IL
  • Employment Status/hours: In-Person;Full-time; Monday Friday (during traditional school hours) Start date: August 2024 En...
  • 3/26/2024 12:00:00 AM

Hammond (/ˈhæmənd/) is a city in Lake County, Indiana, United States. It is part of the Chicago metropolitan area. First settled in the mid-19th century, it is one of the oldest cities of northern Lake County. As of the 2010 United States census, it is also the largest in population: the 2010 population was 80,830, replacing Gary as the most populous city in Lake County. From north to south, Hammond runs from Lake Michigan down to the Little Calumet River; from east to west along its southern border, it runs from the Illinois state line to Cline Avenue. The city is traversed by numerous rai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$85,770 to $129,871
Hammond, Indiana area prices
were up 1.3% from a year ago

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