Customer Service Training Manager jobs in Grand Island, NE

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Blood Collection Staff/Customer Service - Training Provided
  • American Red Cross
  • Grand Island, NE FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

    Join us-Where your Career is a Force for Good!

    Job Description:

    Why Choose Us?
    As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

    We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

    The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

    At the American Red Cross, your uniqueness can shine!

    WHAT YOU NEED TO KNOW (Job Overview):

    When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

    The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video:

    WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities):

    • Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.
    • Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
    • Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
    • May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites.
    • Standard Schedule:
      • To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations.
      • Schedule is provided 2-3 week in advance
    • Pay Information:
      • Starting rate $16.49

    WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

    • High school diploma or equivalent required
    • Customer service experience and effective verbal communication skills are required
    • A current, valid driver's license with good driving record is required.
    • Basic computer skills required
    • Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations.
    • DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration.

    WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

    • Prior healthcare or phlebotomy experience (CNA, MA, EMT etc)
    • Prior leadership experience


    BENEFITS FOR YOU:

    We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

    • Medical, Dental Vision plans
    • Health Spending Accounts & Flexible Spending Accounts
    • PTO Holidays
    • 401K with Company Match
    • Paid Family Leave
    • Employee Assistance
    • Disability and Insurance: Short Long Term
    • Service Awards and recognition

    Apply now! Joining our team will provide you with the opportunity to make a difference every day.

    The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

    Interested in Volunteering?

    Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

    Visit to learn more, including our most-needed volunteer positions.

    To view the EEOC Summary of Rights, click here: Summary of Rights

     

  • 23 Days Ago

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CS - Customer Service Manager
  • Atlantic Aviation
  • Lincoln, NE FULL_TIME
  • Did you ever want to work in aviation but didn’t know how to break into the industry? Do you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals ...
  • Just Posted

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CS - Customer Service Manager Job
  • Atlantic Aviation FBO Services, Inc.
  • Lincoln, NE FULL_TIME
  • Why You'll Love This Job Did you ever want to work in aviation but didn't know how to break into the industry? Do you like working in a fast-paced environment, often outdoors, around some of the most ...
  • Just Posted

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Customer Service Desk Department Manager
  • Von Maur
  • Lincoln, NE FULL_TIME
  • Responsibilities A Customer Service Desk Department Manager develops and motivates associates to provide excellent customer service. Monitors department’s level of customer service, organization, proc...
  • 21 Days Ago

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Service Advisor/Assistant Manager: Automotive
  • Sun Auto Tire and Service
  • Lexington, NE FULL_TIME
  • Overview T.O. Haas Tire serves the community! We have been in business since 1947, T.O. Haas Tire has 24 locations across Nebraska, Kansas and Iowa and we’re growing fast! We sell many tire brands for...
  • 1 Day Ago

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Training Manager
  • Zoetis, Inc
  • Lincoln, NE FULL_TIME
  • Zoetis is the world's largest Manufacturer and Supplier of Animal Pharmaceuticals.At Zoetis in Lincoln, NE, we manufacture high quality medicines for dogs, cats, and livestock. Our plant has been reco...
  • 18 Days Ago

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0 Customer Service Training Manager jobs found in Grand Island, NE area

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General Manager
  • Arona Home Essentials
  • Grand Island, NE
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Thunder Road Grill - Server
  • Bosselman
  • Grand Island, NE
  • The Server is responsible for servicing and anticipating each guests needs. Bosselman has many benefits to offer you tha...
  • 3/28/2024 12:00:00 AM

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Territory Manager Norfolk Area - Bilingual Preferred
  • The Judge Group
  • Grand Island, NE
  • ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
  • 3/28/2024 12:00:00 AM

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Service Technician I
  • Patterson
  • Grand Island, NE
  • Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
  • 3/28/2024 12:00:00 AM

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Customer Service Lead
  • Burlington Coat Factory
  • Grand Island, NE
  • Customer Service Lead in Grand Island , Nebraska 2230 Webb Road Grand Island NE US 68803 **Overview** If you have strong...
  • 3/28/2024 12:00:00 AM

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Outside Sales Representative $80K+
  • Rollins, Inc.
  • Grand Island, NE
  • ** Outside Sales Representative $80K+** **Job Category****:** Sales **Requisition Number****:** OUTSI023367 Showing 1 lo...
  • 3/28/2024 12:00:00 AM

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CNA/Med Aide - Student Flex - Assisted Living
  • Tabitha
  • Grand Island, NE
  • Overview: PRN Student Flex Semester based program (January - June, July - December) Student enrollment documentation wil...
  • 3/26/2024 12:00:00 AM

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Full-Time Manager-in-Training (Assistant Manager)
  • Tradehome Shoe Stores, Inc.
  • Kearney, NE
  • Overview: With over 100 years in business, Tradehome Shoes is rapidly expanding into new markets and communities. We bel...
  • 3/25/2024 12:00:00 AM

Grand Island is a city in and the county seat of Hall County, Nebraska, United States. The population was 48,520 at the 2010 census. Grand Island is the principal city of the Grand Island metropolitan area, which consists of Hall, Merrick, Howard and Hamilton counties. The Grand Island metropolitan area has an official population of 83,472 residents. Grand Island has been given the All-America City Award three times (1955, 1967, and 1981–82) by the National Civic League. Grand Island is home to the Nebraska Law Enforcement Training Center (NLETC) which is the sole agency responsible for train...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$79,296 to $120,068
Grand Island, Nebraska area prices
were up 0.8% from a year ago

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